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Best Western Plus Kansas City Airport-KCI East

4.1
(1322 reviews)
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Business Details

11130 N Ambassador Dr, Kansas City, MO
64153, United States
(816) 891-9111
http://bestwestern.com
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About

HotelBest Western
At the Best Western Plus Kansas City Airport-KCI East you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Kansas City Airport-KCI East will stand out among other hotels in Kansas City,MO. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Kansas City Airport-KCI East will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Kansas City Airport-KCI East
11130 N Ambassador Dr, Kansas City, MO
64153, United States

Hours

Reviews

4.1
1,322 reviews
5 stars
675
4 stars
332
3 stars
143
2 stars
78
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual staff members going above and beyond.

Cleanliness Issues

Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unpleasant odors, and lack of proper housekeeping.

Room Conditions

Guests reported outdated and poorly maintained rooms, with issues such as broken amenities, uncomfortable beds, and unpleasant smells.

Convenience

The hotel's location near the airport and shuttle service were frequently noted as positive aspects, although some guests experienced delays with the shuttle.

Mixed Experiences

While some guests had positive experiences, others expressed disappointment, indicating inconsistency in service and room quality.
  • LL
    L Lopez
    Feb 20, 2026
    1.0
    One of the worst Smelling places I have ever stayed at!!! Every floor smells like curry and other extremely strong Indian spices. The hallways have an overpowering smell! It's not an exaggeration to say everything in your room including your clothes will take on the smell. Not a pleasant hotel to stay at.
  • SC
    Sam Callis
    Feb 16, 2026
    4.0
    It was a decent hotel and the front desk worker was very friendly. The rooms are a bit dated and our bed pretty firm.
  • DT
    Daniel Terry
    Jan 27, 2026
    5.0
    I made a mistake and the hotel did not need to work with me. Rodge, the hotel manager, helped me out and worked with me. Customer service is one of the most important things for me.
  • BA
    Beth Anders
    Jan 11, 2026
    5.0
    We had neighbors that were drunk and disruptive. We appreciated that the desk clerk came up and spoke to them when they refused to quiet down. They did not charge us for the room. Thanks
  • DB
    Dustin Bulen
    Dec 31, 2025
    2.0
    2nd time we’ve stayed here before flights back home, last time we will stay. Rooms are old and outdated, place smells of both weed and food like people live here full time and cook in their rooms. Pool was freezing cold and the kids only could stand it for 10 minutes. They are nice that they will pick you up from the rental car facility to drop your car off early, however there morning shuttle doesn’t drop you off at departures like every other hotel but drops you off at arrivals. This has you walk across multiple lanes of traffic and then up stairs to check your bags instead of right out front. We had three bags, car seat bag, two backpacks and three kids under 7. Not convenient, spend a little more and stay elsewhere.
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Frequently Asked Questions About Best Western Plus Kansas City Airport-KCI East

What amenities does Best Western Plus Kansas City Airport-KCI East offer to business travelers?

The hotel offers spacious work desks and free internet access in all guest rooms to accommodate business travelers' needs.

Does Best Western Plus Kansas City Airport-KCI East provide free Wi-Fi for guests?

Yes, free Wi-Fi is available for all guests at the hotel.

Brand Certified Facts from Best Western Plus Kansas City Airport-KCI East

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