Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Independence, MO Hotel's Close to Everything. Situated off I-70 in the charming, historic city of Independence, our hotel's property is near Kansas City and is surrounded by restaurants, shopping centers and local businesses. When you stay at the Holiday Inn Express Independence - Kansas City hotel, you'll enjoy our great location, as well as perks like free Wi-Fi access. Are you visiting the area on business? We offer a well-equipped boardroom to accommodate 10 with A/V and catering options if you need to hold a corporate board meeting, and a business center which includes copy, print and fax services is provided for our hotel's guests. Independence, Missouri is home to companies like State Farm Insurance and just 15 minutes from big corporations in downtown Kansas City. We're also near a variety of leisure attractions including the Truman Home, National Frontier Trails Museum and Silverstein Eye Centers Arena. The Independence Center Shopping Mall is just two miles away, as well. Because our hotel's near Kansas City, guests can also catch a KC Royals baseball game or KC Chiefs football game (moments away) or walk the bustling streets of downtown. Once you're done touring the city, head back to the hotel's accommodations in Independence, Missouri and relax in the indoor whirlpool. We serve the piping hot Express Start Breakfast Bar each morning which is complimentary to our valued patrons. Call today and let us help you plan your next Midwest getaway!
Location
Holiday Inn Express & Suites Independence-Kansas City by IHG
19901 E. Valley View Parkway, Independence, MO
64057, United States
Hours
Reviews
4.2
648 reviews
5 stars
371
4 stars
166
3 stars
45
2 stars
27
1 star
39
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, bed bugs, and unkempt bathrooms.
Customer Service
While some guests praised the friendly and helpful staff, others reported poor service and unresponsive management.
Amenities and Maintenance
Guests noted issues with broken amenities, such as the pool and hot tub, as well as maintenance problems like low water pressure and malfunctioning appliances.
Breakfast Quality
Several customers expressed disappointment with the breakfast options, citing shortages and lack of variety.
Location and Value
The hotel is well-located with nearby dining options, and some guests felt it offered good value for the price.
- JPJim Parrish6 days ago5.0Pleasant stay, nice interior, good gravy
- SMSteph MarieDec 27, 20251.0We stayed 12/20 - 12/22 and were very disappointed with our stay. The room appeared clean however that was lie. My husband woke up with red itchy bites from BED BUGS! We took pictures filed a compliant had a worker come to the room to confirm there were indeed bed bugs on the box spring. Room 211 is infested with bed bugs we have yet to hear back from management for compensation. Our luggage had to be thrown away. The staff were quick to dry our cloths but no response or follow ups regarding our claim. Overall our experience has not been pleasant and hoping to hear back from corporate soon what a nightmare.
- RMRobin McCordDec 24, 20251.0Can I give them 0 stars. Marijuana smell in lobby, elevator and hallways. After 12 hrs driving with small children, get to our room and immediately see a stinkbug crawling on the pillow of the bed the kids were going to be on. Front desk lady unconcerned and says she’s the only one there so she cannot leave the desk and cannot help. Then the bathtub is broken and cracked and my kids buts were scratched from the cracks and missing parts in the tub bottom. Then as we’re laying down to go to sleep, I realized the temp in the room was raising and the air was not on. Window unit had no power. Called front desk again and she said she’s not allowed in room, no maintenance person on sight so she cannot help. All the while I could see mold in the air unit, could smell it and I had a splitting headache almost immediately after entering the building. So at 9:30pm We had to pack up all our stuff and leave to a hotel down the street - where my headache immediately vanished. Still waiting to hear if we will get a refund. We were there maybe an hour and a half. I do not recommend this place at all.
- AWAubrey WelshDec 22, 20251.0This place is a dump! We booked this hotel for the night based on the great reviews for cleanliness but the room was dirty and had so many questionable stains everywhere! Don’t stay here - it is gross!
- EGErin GilbertDec 18, 20255.0Brenda was a wealth of information and hospitality when I called to ask questions about this property. It was so nice having my phone call answered by a warm and helpful person than an automated system. It wasn’t what I expected, but a pleasant surprise.
Frequently Asked Questions About Holiday Inn Express & Suites Independence-Kansas City by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Independence-Kansas City?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with a stay at the hotel?
Yes, a complimentary Express Start Buffet breakfast is available to guests.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at the hotel?
Yes, both dogs and cats are welcome at the hotel.
What accessibility features does the hotel offer?
The hotel provides accessible parking, is mobility accessible, and has an elevator available.
Are there fitness facilities available on-site?
Yes, the hotel includes an elliptical machine, free weights, and a treadmill for guests.
Can I hold business meetings at the hotel?
Yes, the hotel offers a business center and a well-equipped boardroom for up to 10 people with A/V and catering options.
What nearby dining options are available around the hotel?
Nearby restaurants include RibCrib BBQ & Grill, Catrinas Tacos & Tequilas, Carrabba's Italian Grill, Hooters, and Kobe Japanese Steak House, among others.
What shopping can I do near the Holiday Inn Express & Suites Independence-Kansas City?
The Independence Center Shopping Mall is just two miles away, offering a variety of shops and services for guests.
Are there any local attractions near the hotel worth visiting?
Yes, nearby attractions include the Truman Home, National Frontier Trails Museum, and Silverstein Eye Centers Arena, as well as sporting events in nearby Kansas City such as KC Royals baseball and KC Chiefs football games.