Business Details
About
Hotel
Location
Hours
Reviews
4.2
1,861 reviews
5 stars
1,012
4 stars
509
3 stars
152
2 stars
72
1 star
116
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, unclean bathrooms, and unpleasant odors throughout the hotel.
Staff Service
Customer service was inconsistent, with many guests reporting rude or unhelpful staff, particularly at the front desk.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, especially the made-to-order omelets and waffles.
Room Condition
Guests noted that while some rooms were clean and updated, others were outdated and poorly maintained, leading to a mixed experience.
Location and Amenities
The hotel is well-located with easy access to nearby attractions, but some amenities like the pool and game room were reported as dirty or in disrepair.
- JBJim BelgradeNov 29, 20255.0Nice place. staff was wonderful
- EDEmanuele DriNov 22, 20253.0Guys... If your policy Is to clean the room upon request and the client explicitly requested It... Just clean the room
- JMJulie MillerOct 30, 20251.0We visited for my daughter’s birthday primarily for the pool. We have visited many times in the past. I called to confirm the pool would be open the day before our stay. We arrived and the pool was closed for our entire stay. Additionally, this place has really taken a turn for the worst. The rooms are dirty and dingy, the entire place smells like marijuana (i smoke myself, but not with my kids), and it is in serious need of some upkeep. When we got to our first room (before we moved), it clearly hadn’t been cleaned and after we moved it was clear that maintenance hadn’t visited in months. We stayed three years in a row and they have failed to resolve this super frustrating issue, so we won’t be staying again. Super disappointing!
- JPJames PettyOct 13, 20253.0Stayed here a few days and was disappointed in the room. We weren't aware that the tower we were placed in was not renovated. It's pretty deceptive because the new rooms are close to a 4 star hotel and the older rooms are not well maintained. Our bathroom had missing tile, rusty fixtures, and water damage on the sheet rock. 2 of the 4 days we stayed, our room cards quit working. The toilet had a squeaky fill valve and often ran randomly. The pillows had security tags in them. They did have a breakfast buffet available every morning, but the flavor and quality so so. The omelets were actually pretty good. We expected to pay for parking all 4 days, but the weekend was free. Overall the staff was nice and tried to be helpful. They advised calling ahead next time to ensure that you get a room in one of the renovated towers.
- TPTemple PayneOct 13, 20255.0Absolutely wonderful! I saw mixed reviews so I was hesitant but this place is amazing. It's clean, well appointed, the staff is amazing and so friendly. Excellent customer service. Ms. Pat and Tameka were wonderful and the restaurant was amazing. Val's omelet was out of this world and the waffles were fluffy and crisp, melt in your mouth. This isn't a bar stool and counter in the lobby breakfast. Its a sit down restaurant with great service and all the fixings. And it's included in the price... you just can't beat this. I'm a bit of a travel snob and when I say this hotel is top notch, I mean it. Thanks for a great stay!
Frequently Asked Questions About Clayton Plaza Hotel
What accessibility features does Clayton Plaza Hotel offer?
Clayton Plaza Hotel offers accessible parking, elevators, and an accessible pool to accommodate guests with mobility needs.
Is breakfast provided at Clayton Plaza Hotel?
Yes, the hotel offers buffet breakfast for its guests.
Does Clayton Plaza Hotel provide airport shuttle services?
Yes, there is a free airport shuttle available for guests at Clayton Plaza Hotel.
Are pets allowed at Clayton Plaza Hotel?
Yes, pets are welcome at the Clayton Plaza Hotel.
What are the check-in and check-out times at Clayton Plaza Hotel?
Check-in is at 4:00 PM and check-out is at 12:00 PM.
Does Clayton Plaza Hotel offer parking options?
Yes, the hotel provides parking with self-parking and valet parking options available.
What fitness facilities are available at the hotel?
Guests can enjoy a fitness center equipped with an elliptical machine, free weights, treadmills, and weight machines.
Which nearby restaurant is convenient for dining near Clayton Plaza Hotel?
Plaza Grill Restaurant, an American and breakfast/brunch restaurant, is located nearby and offers a convenient dining option for hotel guests.
Are there any nearby financial institutions for guest convenience?
Yes, Sterling Bank and Edelman Financial Engines are nearby, providing banking and financial services for hotel guests.
What nearby fitness venue can hotel guests visit for additional exercise options?
Guests can visit 20 Minutes to Fitness, a gym and boot camp facility near Clayton Plaza Hotel.