Business Details
About
Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Welcome to the Crowne Plaza® St. Louis Airport, where we provide comfort and convenience to make your leisure and business travel seamless. Just five minutes from Lambert St. Louis International Airport, our hotel is the perfect choice for your next trip to the city.
As you step into our open lobby atrium, you'll be greeted by modern decor and a warm, inviting atmosphere. Start your day with a delicious breakfast at Clouds Restaurant on the lower level. Looking to host a meeting or event? At 13,500 sq. ft., our 15 meeting room provides the perfect space for a productive gathering. After a long day, unwind with a dip in our refreshing pool or a drink at our Lobby Bar.
Location
Crowne Plaza St. Louis Airport by IHG
11228 Lone Eagle Drive, Bridgeton, MO
63044, United States
Hours
Reviews
3.9
2,491 reviews
5 stars
1,121
4 stars
660
3 stars
296
2 stars
174
1 star
240
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer service experiences varied widely, with some staff being friendly and accommodating, while others were reported as rude and unhelpful.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unkempt common areas.
Shuttle Service Problems
Many guests experienced long wait times and poor communication regarding the airport shuttle service.
Room Quality
Rooms were described as outdated and in need of maintenance, with issues such as uncomfortable beds and malfunctioning amenities.
Mixed Dining Experiences
While some guests enjoyed the food, others found the dining options overpriced and the service lacking.
- GCGregory curryDec 31, 20253.0Checked in on new years eve and the card readers not working for all of the rooms. For the price of a crown plaza it shouldn't ever be an issue to get into the room.
- JMJessica ManjarrezDec 30, 20255.0I had a wonderful experience at this hotel. I had been traveling from South America for over 24 hours, and when I arrived I was ready for a shower and the bed. The front desk clerk, I believe her name was Kristie, was so friendly and accommodating. She made the process quick and easy and fulfilled my requests. The rooms was nice and comfortable, and the breakfast was fantastic.
- RFRaymond FurgasonDec 21, 20251.0Garage for airport parking! I waiting an hour after calling them THREE TIMES trigger for a pick up. Clown show. Just hire the pro such as Parking Spot or Super Park. They don’t miss a beat.
- JCJana CampbellDec 18, 20251.0We had a very disappointing and stressful stay at the Crowne Plaza. Upon arrival, there was no heat in our room, maintenance came and did sowmthing. It took four hours for the temperature to even reach 64 degrees, which was extremely uncomfortable—especially while traveling with a baby. We had confirmed in advance that the pool would be open until 9:00 PM, yet it closed early, which was frustrating after planning our evening around it. Most concerning was the crib that we arranged ahead of time. It was not assembled properly, and our baby fell through to the floor, with the mattress landing on top of her. This was frightening and completely unacceptable from a safety standpoint. The following morning, the shuttle left without us because we were not five minutes early—a rule that was never communicated to us. Finally, the front desk experience at 5:00 AM with a staff member named TJ was extremely unpleasant. He did not look up or get up to assist us. We had to walk over, lean down to read his name, and ask for help, all while he appeared annoyed and uninterested in doing his job. Between the lack of basic comfort, serious safety concerns, poor communication, and unprofessional staff behavior, this stay fell far below expectations. We will not be returning.
- ABAmanda BDec 7, 20252.0The people here saved our stay, they were extremely nice every time we came across someone. However, the hotel is VERY DIRTY! Every floor needs a deep clean, the stairs look like they haven’t been vacuumed in months in the main lobby area. There is mold under the peeling wall paper in the bathroom, the window seals etc, dust everywhere. Our room specifically smelled like a musty aquarium. The beds are as hard as a rock, I slept maybe 3 hours tossing and turning. I definitely don’t recommend if you want something clean and a good night sleep.
Frequently Asked Questions About Crowne Plaza St. Louis Airport by IHG
What time can I check in and check out at Crowne Plaza St. Louis Airport?
You can check in from 3:00 PM and must check out by 12:00 PM.
Is there a free airport shuttle service available?
Yes, the hotel offers a free airport shuttle to and from Lambert St. Louis International Airport.
Does the hotel offer free WiFi and business amenities?
Yes, free WiFi is available in public areas, and there is a business center on site for your convenience.
Are pets allowed at Crowne Plaza St. Louis Airport?
No, pets including cats and dogs are not allowed at the hotel.
Is babysitting service offered at the hotel?
No, babysitting services are not offered at this hotel.
What fitness and recreational facilities does the hotel have?
The hotel features a free fitness center with elliptical machines, free weights, and a treadmill, as well as indoor pools.
Are there any dining options available on the property?
Yes, there is one restaurant serving breakfast and a bar available for drinks and light fare.
What nearby dining options are there close to Crowne Plaza St. Louis Airport?
Nearby dining options include TGI Fridays and O'Hagen's Irish Pub, both offering a variety of American and pub-style meals.
What nearby hotels can I consider if Crowne Plaza St. Louis Airport is fully booked?
Nearby hotels include CrowneLand Hotels & Resorts, Extended Stay America - St Louis - Airport - Central, Comfort Inn St. Louis Airport, Mainstay Suites St. Louis - Airport, and Embassy Suites by Hilton St. Louis Airport.
What local attractions are near Crowne Plaza St. Louis Airport that guests can visit?
Guests might enjoy visiting the St Louis Arch, a notable landmark and historical monument, which is nearby and offers a memorable sightseeing experience.