Cleanliness Issues
Several reviews highlighted problems with cleanliness, including dirty carpets, unclean kitchen utensils, and maintenance issues.
Room Condition
Many guests noted that the rooms were dated and in need of upgrades, with some mentioning specific maintenance problems like broken appliances and poor water pressure.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported poor customer service experiences, particularly at check-in and with maintenance requests.
Amenities and Activities
The property offers a variety of amenities and activities, but several guests were disappointed by the closure of the indoor pool and hot tubs during their stay.
Value for Money
Guests generally felt that the property offered good value for the price, especially for families, despite the noted issues.