Many customers praised the cleanliness of the rooms and facilities, although some reported issues with bugs and dirty bathrooms.
Customer Service
Feedback on customer service was mixed; while some staff were described as friendly and accommodating, others, particularly management, received criticism for being unhelpful and dismissive.
Breakfast Quality
Breakfast offerings received varied reviews, with some guests enjoying the selection while others found it lacking or poorly managed.
Room Comfort
Guests generally found the rooms spacious and comfortable, though there were complaints about specific issues like noise and maintenance.
JC
Jeff Connell
Jan 1, 2026
3.0
Nice enough. A little grumpy about the mouse and all but otherwise ok.
NB
Natalia Beerman
Dec 29, 2025
1.0
This was a great place, great location, great rooms. But the service was the worst experience of my life. I’ve never experienced racism like I did at this stay. I was extremely disappointed.
EP
Ernie Porter
Nov 24, 2025
5.0
Clean nice place
BI
bj Irving
Nov 14, 2025
4.0
It's a nice hotel. It's close to everything. The rooms are clean. It was a good experience
VJ
vernese james
Nov 10, 2025
5.0
Great hotel staff especially the manager and the kitchen staff that works Monday thru Wednesday very friendly very professional make you feel
At home out in Minnesota all the way from California for work and I feel like I’m home I appreciate the hospitality being away from home where your away from family friends and just as simple being able to cook a home cook meal yes breakfast was always great but I always looked forward to Monday through Wednesday because I knew I was getting something other then sausage I was getting some bacon which I appreciate and will spread the word to other coworkers that this is a great place to stay and look forward to Monday to Wednesday because one of those days you will definitely get something other then sausage you will get some nice crispy bacon Manager Michael and kitchen staff Michelle
Frequently Asked Questions About Holiday Inn Express & Suites Winona by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Winona by IHG?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Does the hotel offer free breakfast to its guests?
Yes, free buffet breakfast is available for guests.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
Is there free parking available for guests?
Yes, free parking is available at the hotel.
Does the hotel provide any fitness facilities?
Yes, the hotel has a free fitness center that includes elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel is mobility accessible and has an elevator available.
Are there enhanced cleaning and sanitation measures in place?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, sanitizer availability, and employs trained staff for cleaning and handwashing.
What nearby dining options can guests visit around the hotel?
Guests can enjoy dining at River City Grill, Green Mill Restaurant & Bar, McDonald's, and Arby's, all located near the hotel offering a variety of food options.
Are there nearby educational institutions to the hotel?
Yes, Winona State University, Southeast Technical College - Winona, and Minnesota State College Southeast are nearby educational institutions guests might visit.
What nearby attractions or recreational places can guests explore?
Guests can visit Lake Winona for outdoor activities or enjoy Williamson’s Sugar Loaf Amusement for family fun nearby the hotel.