Business Details
About
Hotel
Located in Rochester,MN, the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Rochester Hotel Mayo Clinic Area/St. Mary's
1517 16TH ST SW, Rochester, MN
55902-1075, United States
Hours
Reviews
3.9
521 reviews
5 stars
261
4 stars
105
3 stars
55
2 stars
35
1 star
65
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were reported as rude and unprofessional, leading to mixed experiences.
Cleanliness Issues
Numerous guests reported cleanliness problems, including dirty rooms, bathrooms, and common areas, with some finding bugs and unclean bedding.
Pool Area
The pool area was popular among families, but many complaints highlighted overcrowding, cleanliness issues, and safety concerns due to slippery tiles.
Breakfast Quality
The breakfast received positive feedback for variety and taste, although some guests found it subpar or lacking in certain items.
Room Conditions
Rooms were described as outdated and in need of maintenance, with issues such as humidity, broken amenities, and uncomfortable beds reported frequently.
- NLNicholas Lange2 days ago1.0Terrible! The main draw is the pool and water slide. The water slide was closed for 20 minutes out of every 30 minutes all night because too many kids were using it. They were constantly out of pool towels. The basketball hoop in the pool has been broken since we stayed here last year. They changed their policy to make you have to request housekeeping except they don't tell you that when you check in, and it is not written in their policies because "The manager hasn't updated it yet." When you find out and request housekeeping for the same day, they say it's too late. The rooms are old, broken, and dingy. There were used towels left on the floor. On top of everything else, the coffee is horrendous. To be fair, the continental breakfast was decent.
- MBMarjorie BandasNov 9, 20255.0Very good breakfast food. Pink lady was our Mayo shuttle and she was AMAZING!!!!
- RMRobert MyersOct 30, 20254.0Good prices rooms are OK. On the weekends there are a lot of kids running around. Kind of loud! Breakfast is good.
- KWKelli WerreOct 26, 20255.0The room is basic, but nice, and clean. Front desk person was very nice even though she was very busy and by herself.
- RLRachael LynnOct 20, 20252.0We got here and the kiddie pool was broken, no towels, and the bed is in shambles. We have a sofa bed but had to wait way past my son’s bed time to get a bed in a bag (it didn’t come in the room). The doors didn’t close correctly and the pool was always a disaster. The only one working there looked like some homeless person just dumping chemicals in the pool (strange). The pool never had towels. The exercise equipment and room was terrible. It was like a hotbox without towels or anything to clean the sweat on items. In the end, my son was happy to be able to have a slide, but when we got up in the morning the hot tub was closed off. I just feel like this was the worst serviced hotel I’ve ever been to. Takeaways: great for kids. Bring your own towels, expect things to look like a hot mess always, don’t use the workout room (unless you enjoy sweat in hot yoga mats), and enjoy the breakfast, it’s actually pretty good. Just don’t come for a couple’s retreat or even a solo trip…stay ANYWHERE else…
Frequently Asked Questions About Best Western Rochester Hotel Mayo Clinic Area/St. Mary's
What are the check-in and check-out hours at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?
The Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is open 24 hours a day, 7 days a week, allowing flexible check-in and check-out times.
Does the hotel provide free breakfast to its guests?
Yes, the hotel offers free breakfast to all guests during their stay.
Is the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's pet-friendly?
Yes, pets, including dogs, are welcome at the hotel.
Does the hotel have a fitness center and hot tub available for guests?
Yes, the hotel features both a fitness center and a hot tub for guest use.
Is Wi-Fi available at the hotel, and is there a charge for it?
The hotel provides free Wi-Fi to all guests, accessible from rooms and the business center.
Is smoking allowed on the property?
No, the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is a smoke-free property.
What nearby hotels are close to the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?
Nearby hotels include Ramada Hotel & Conference Center, Ramada Rochester, and Kahler Apache, providing guests with alternative lodging options nearby.
Are there any restaurants near Best Western Rochester Hotel Mayo Clinic Area/St. Mary's where guests can dine?
Yes, guests can visit Teresa's and Wildwood Sports Bar and Grill for American cuisine and casual dining options close to the hotel.
Which entertainment or event venues are located near the hotel?
Nearby entertainment venues include Empire Event Center and Rochester Symphony, ideal for guests looking to enjoy concerts or events.
How can nearby media stations help guests at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?
Local radio stations like 102.5 The Fox, Laser 101.7, and Kfan 93.5fm - 1270am provide guests with news, entertainment, and event information during their stay.