Business Details
About
HotelBest Western
Located in Rochester,MN, the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Rochester Hotel Mayo Clinic Area/St. Mary's
1517 16TH ST SW, Rochester, MN
55902-1075, United States
Hours
Reviews
3.9
527 reviews
5 stars
263
4 stars
105
3 stars
56
2 stars
37
1 star
66
What are people saying?
AI-generated from recent customer reviews
Room Conditions
Numerous guests reported issues with cleanliness, maintenance, and unpleasant odors in the rooms, including mold and bugs.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.
Pool Area
The pool area was popular among families, but many complaints were made about overcrowding, cleanliness, and safety concerns.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it substandard.
Customer Service Issues
Several guests expressed frustration with management's responsiveness to complaints and issues during their stay.
- JSJason Sletten2 days ago2.0The jetted tub the sone if the jets didnot work breakfest was fire but i would not go back
- RMRoxanne Mattila4 days ago5.0Nice rooms & guest attendant was đź‘Ť awesome. We were there for appointments at the Mayo & after just needed a place to wind down & relax in our Jacuzzi suite that was so nice. Thank You!! Will stay again when we come back in 3 - 6 months for more appointments at the Mayo!
- TWTodd WatsonDec 29, 20253.0It was OK. Will return.
- JGJoe GavinDec 12, 20251.0Have been staying here off and on for the past two years over the winter months. 2 years ago I complained about the ice machines in this facility that the public can use. They either don’t work or the ice that comes out of them has a bad taste. Here we are 2 years after first complaining about them and they still haven’t been updated. For a facility that is affiliated with mayo, one would think they would do more for the customer. It’s not my first bad experience here. Stayed here last winter and had a family in the next room screaming till 11pm. I figured I’d give it one more try. I did, guess I won’t be back, this time. Management is a joke! David, If your response is true, why was a OUT OF ORDER sign on the first floor ice machine and when using 2nd floor one it’d spit 4-5 ice cubes and then not work at all? As far as going to front desk, I knew that because I had to do that the last 2 years when these outdated machines wouldn’t work. One thing positive, it’s nice to know that you finally cleaned the machines that don’t ever work. Usually the ice tasted like skunk water, once melted.
- NLNicholas LangeNov 22, 20251.0Terrible! The main draw is the pool and water slide. The water slide was closed for 20 minutes out of every 30 minutes all night because too many kids were using it. They were constantly out of pool towels. The basketball hoop in the pool has been broken since we stayed here last year. They changed their policy to make you have to request housekeeping except they don't tell you that when you check in, and it is not written in their policies because "The manager hasn't updated it yet." When you find out and request housekeeping for the same day, they say it's too late. The rooms are old, broken, and dingy. There were used towels left on the floor. On top of everything else, the coffee is horrendous. To be fair, the continental breakfast was decent.
Frequently Asked Questions About Best Western Rochester Hotel Mayo Clinic Area/St. Mary's
What are the check-in and check-out hours at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?
The Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is open 24 hours a day, 7 days a week, allowing flexible check-in and check-out times.
Does the hotel provide free breakfast to its guests?
Yes, the hotel offers free breakfast to all guests during their stay.
Is the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's pet-friendly?
Yes, pets, including dogs, are welcome at the hotel.
Does the hotel have a fitness center and hot tub available for guests?
Yes, the hotel features both a fitness center and a hot tub for guest use.
Is Wi-Fi available at the hotel, and is there a charge for it?
The hotel provides free Wi-Fi to all guests, accessible from rooms and the business center.
Is smoking allowed on the property?
No, the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is a smoke-free property.
What nearby hotels are close to the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?
Nearby hotels include Ramada Hotel & Conference Center, Ramada Rochester, and Kahler Apache, providing guests with alternative lodging options nearby.
Are there any restaurants near Best Western Rochester Hotel Mayo Clinic Area/St. Mary's where guests can dine?
Yes, guests can visit Teresa's and Wildwood Sports Bar and Grill for American cuisine and casual dining options close to the hotel.
Which entertainment or event venues are located near the hotel?
Nearby entertainment venues include Empire Event Center and Rochester Symphony, ideal for guests looking to enjoy concerts or events.
How can nearby media stations help guests at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?
Local radio stations like 102.5 The Fox, Laser 101.7, and Kfan 93.5fm - 1270am provide guests with news, entertainment, and event information during their stay.