Crowne Plaza Minneapolis West by IHG

4.1
1668 reviews
Courtyard in Evening
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Business Details

3131 Campus Drive, Plymouth, MN
55441, United States
(763) 559-6600
https://www.ihg.com/hotels/us/en/plymouth/msppm/hoteldetail
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About

Luxury HotelWedding VenueConference CenterBusiness Meeting Locations
Plymouth Hotel's Patrons Host Events With EaseFor Minneapolis business and leisure ventures alike, "The Place to Meet" is the Crowne Plaza® Hotel Minneapolis West. Situated on 25 acres of preserved wetlands, at the crossroads of Hwy-55 and I-494, 15 minutes west of downtown Minneapolis, this Plymouth hotel's accommodations ensure convenience.Forty meeting rooms totaling more than 38,000 sq. ft. make this the premier location for flawless meetings and elegant banquets in Plymouth, MN. Free Wi-Fi access and a Business Center cater to those working on site. Conveniently down the road from many Fortune 500 companies like Cargill, General Mills and United Healthcare, this Plymouth hotel is ideal for meeting clients or colleagues, too.Twin Cities attractions like the The Albertville Premium Outlet Mall, Mall of America and Target Field are 20 minutes from the hotel in Plymouth, MN. Ridgedale Mall and the Shoppes at Arbor Lakes offer shopping closer to home, while Rush Creek and Baker National Golf Club provide a nearby outlet for sports fans. Three Rivers Park District promises outdoor adventure, as well.Combine this resort-like atmosphere, complete with on-site dining, an indoor pool and a 21,000-sq-ft Athletic Club, with a staff poised to serve and you have an unmatched travel experience. What are you waiting for? Book today!

Location

Crowne Plaza Minneapolis West by IHG
3131 Campus Drive, Plymouth, MN
55441, United States

Hours

Reviews

4.1
1,668 reviews
5 stars
816
4 stars
522
3 stars
163
2 stars
67
1 star
100

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Numerous guests reported problems with room cleanliness, broken amenities, and general maintenance, including mold, outdated furniture, and malfunctioning air conditioning.

Staff Performance

While some staff members received praise for their helpfulness and friendliness, many reviews highlighted poor customer service and unprofessional behavior from front desk staff.

Room Comfort

Guests frequently mentioned uncomfortable beds, inadequate temperature control, and outdated room features, leading to a lack of restful sleep.

Event Facilities

The hotel was noted for its spacious event spaces and good food during conferences, but issues with cleanliness and maintenance were also reported in these areas.

Overall Experience

Many customers expressed disappointment with their stay, citing a decline in quality and service compared to past experiences, leading to a reluctance to recommend the hotel.
  • WO
    Wendy Osman
    1 day ago
    5.0
    Such a cozy spot for a weekend in the Twin Cities for a Phantom of the Opera weekend! Jade at the bar was amazing. Instant sisterhood. Highly recommend!
  • NM
    Nick Moen
    2 days ago
    5.0
    Jade Schneider was my bar tender. She was great. Extremely friendly, the service was great. Rooms were not great.
  • JS
    Joe Sabas
    4 days ago
    1.0
    What a nightmare. The hotel smells like vomit and feet. I’m not joking nor being dramatic. It smells like actual vomit. I don’t even know how you can get a smell like that unless someone projectile vomited several times in multiple spots around the hotel and put a fan on to carry the smell throughout the building. Secondly, my room came with the most vile, caked, moldy, ruined shower head. I went downstairs and showed a picture to Tierra at the front desk and there was no “yeah I agree with you, I’m sorry it looks like that.” Nothing. All I got was a bothered look and “do you just want to change your room?” I got another room key for a different room with an equally horrible shower head. I went back down. She came back up and just started opening several different rooms essentially just letting me pick the least disgusting room I could find. After 4 rooms, I settled on one. The rooms are incredibly dated, still smell like cigarettes, and the pool area looks like it hasn’t been scrubbed down in years. I felt trapped here for my grueling 5 day business trip. There was no relaxation after my days of work. Nothing inviting to come back to. I hope this place can be absolutely rehabbed back into shape. I have another business trip coming up and had this place booked before I came here - I will be cancelling that reservation.
  • SL
    Sarah Litwiller
    4 days ago
    5.0
    Christina was amazing at the creekside lounge! Great service. Very friendly, and went above and beyond to make sure everything was fantastic! Cheers!
  • AF
    Abby Frie
    Oct 27, 2025
    2.0
    This hotel used to be the best. However it's gotten to a point where it needs a complete makeover. My room wouldn't lock when the door shut and I had no way of fixing, I was told to just use the deadbolt when I was in the room (which wasn't exactly the issue). Four stalls in the public restrooms wouldn't close and they were missing tiles. But worst was the mold on the ceiling in the ballroom and the musty smell throughout. I love this hotel, the staff is always amazing, but the hotel itself is in desperate need of fixes.
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Frequently Asked Questions About Crowne Plaza Minneapolis West by IHG

Is there free Wi-Fi available at Crowne Plaza Minneapolis West by IHG?

Yes, complimentary Wi-Fi is available at Crowne Plaza Minneapolis West by IHG for guests.

What is the cancellation policy at Crowne Plaza Minneapolis West by IHG?

The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.