Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Our hotel is ideally situated in the heart of the Arbor Lakes shopping and entertainment district with easy access to Interstate 94, 494 and 694 this hotel in Maple Grove MN is a beautiful hotel featuring grand accommodations and indoor water features (open 4p-9p Fridays, 9a-9p Saturdays and 9a-12p Sundays).
Corporate travelers appreciate our hotel in Maple Grove, MN lodging near major businesses such as Boston Scientific, Target, Cargill, Great River Energy, and Medtronic. Over 1,900 square feet of meeting space, a 24-hour business center, and free high-speed internet access are provided to accommodate our guests' professional needs.
Maple Grove MN Hotel guests enjoy visiting the Shoppes at Arbor Lakes, US Bank Stadium, the Mall of America, and the Science Museum of Minnesota near St. Paul. Downtown Minneapolis offers plenty of dining, shopping, and entertainment options less than 10 miles away.
During your stay, we encourage you to take advantage of our hotel's restaurant & lounge. An indoor heated pool & whirlpool and a well-equipped fitness center are provided for your convenience. With every guest room booked, we will provide five admission wristbands to our exclusive, indoor Venetian Waterpark (open 4p-9p Fridays, 9a-9p Saturdays and 9a-12p Sundays). As you plan your trip, we invite you to explore our exceptional Maple Grove, MN hotel rates and make your reservations today.
Location
Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks by IHG
11801 Fountains Way N, Maple Grove, MN
55369, United States
Hours
Reviews
4.0
783 reviews
5 stars
398
4 stars
188
3 stars
78
2 stars
47
1 star
72
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the friendly and helpful staff, particularly mentioning individuals like Mckayla and Stefanie for their exceptional service.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, particularly in bathrooms and with bedding, leading to dissatisfaction.
Waterpark Experience
The waterpark was a major attraction for families, but many noted limited hours of operation and some maintenance issues.
Pricing Concerns
Guests frequently mentioned feeling that the hotel was overpriced, especially given the lack of complimentary breakfast and the quality of amenities.
Noise Complaints
Multiple reviews reported issues with noise from other guests, particularly at night, impacting the overall experience.
- MLMichelle LasonJan 6, 20265.0Our group of 30 had a great time here. The hotel staff & wait staff were so accommodating and patient with all of us. The big & little kids had a blast in the waterpark. The only thing I would do differently is to choose a day that is not during the holidays because there were so many people there.
- LMLyla MatthewmanJan 4, 20263.0The hotel was mediocre as far as updates and stuff. Friendly staff and clean hotel. My only complaint has to do with the swimming. I typically go to the otsego waterpark with my kids but decided to try something new. It was for my boys birthday and 1. They DO NOT let anyone go swimming without booking a room, you only get 5 wristbands and that’s it! So I had to let all of my kids friends know that they couldn’t come. 2. The birthday boys were so excited for the big slide but they were too short.. which at otsego and even Becker community center & Monticello they could down their slides. They were BUMMED. Lastly, we had NO WHERE to sit in the waterpark. So for $200 it is NOT worth going here again, I swear the Otsego waterpark is where it’s at!
- SSSaraDec 27, 20255.0Our family had the best time at this hotel thanks to Mckayla! She was so helpful and went above and beyond to make sure my family and I had such an amazing stay! She was helpful and accommodating and her friendliness was exactly what we needed when we arrived! The waterpark was so fun! We were so grateful to be able to use the waterpark when we first arrived! It was exactly what we needed after a long car ride!
- BPBrittany PiperDec 26, 20251.0This place was super expensive. We stayed the day after Christmas so we knew it was going to be higher then normal. For $650.00 for 2 nights you'd think breakfast would be included. The pool was awesome for our younger kiddos and the life guards were amazing and we even saw them save 2 kiddos that night. Our issue was the bathroom sink would not drain at all as soon as the water turned on it was filling up. The drain was just sitting loose so I pulled it up and it was covered in mold. And there was what looked like rotten ramen noodles down the drain and it smelled horrible. We stayed with our kids and one of them has health issues and constantly on oxygen. We were extremely disgusted by how unclean the bathroom was. Also our comforter on the bed had what looked like cheeto residue on the underside of it. . . Everything else was decent. But for that price I would not stay here again. If you can get it way cheaper its worth it. But not for what we paid. We didnt do christmas presents this year this was everyone's present so the kids are happy but parents wouldnt spend the money on this place again. For half the price? Maybe. Update: they reached out and apologized and asked if maintenance could check it out. We allowed them to and they tried washing it off and that was it... it was thick mold on there. We ended up leaving a day earlier because the neighbors would not stop screaming. And I mean screaming. Talked to the front desk twice about it. They kept us up until 3am. Front desk checked on the room and asked them to stop. Lady across from us almost got into the a fight with the room screaming. Security came up and had one person leave. Nice room but never again will we stay here.
- SPSeth PowellDec 11, 20252.0Had to stop here, unscheduled, on a severely snowy night when it just wasn't safe to stay on the road any longer. The room was acceptable; nothing special and certainly not worth the >$200 they got me for. The next day, I received my bill/folio attached to an email that said "Thank you for your recent stay Powell [sic]." No, I don't expect Hyatt- or Ritz-level service from an openly 2-star hotel, but the intelligence level needed to address a customer properly, and the ability of a person who's seen both my government ID and my reservation on their computer screen to understand the difference between a first name and last name, aren't Ritz-level expectations, or at least they didn't use to be. I've had perfectly acceptable experiences at Holiday Inns through the years, and to be barked at as "Powell" in the checkout email was really quite the bring-down.
Frequently Asked Questions About Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks by IHG
What are the check-in and check-out times at Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks by IHG?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
What fitness facilities are available at the hotel?
The hotel features a free fitness center with equipment including elliptical machines, free weights, and treadmills.
Is there a swimming pool or waterpark at the hotel?
Yes, the hotel offers an indoor heated pool, hot tub, wading pool, and access to an exclusive indoor Venetian Waterpark.
Does the hotel provide business meeting spaces and business center facilities?
Yes, there are 4 meeting rooms and a 24-hour business center available for guests.
Is the hotel accessible for guests with mobility issues?
Yes, the hotel is mobility accessible and has an elevator for convenience.
Are there food and beverage options within the hotel?
Yes, the hotel has a restaurant and a bar/lounge available for guests.
What nearby shopping and entertainment options can guests explore around the hotel?
Guests can visit the Shoppes at Arbor Lakes, which includes retail stores like Ethan Allen, La-Z-Boy, REI, and eateries such as Freshly Leaf and Pizza Karma.
How can guests utilize nearby dining and entertainment venues before or after their visit to the hotel?
Guests can enjoy dining and entertainment at nearby venues like REVEAL Rooftop Bar and Lounge for cocktails, or Dave & Buster's for American food and games.