Holiday Inn Express & Suites Bloomington - Mpls Arpt Area W by IHG

Reviews

• DR

  Dane Rauschenberg

  2 days ago
  5.0
  Not too shabby! I mean, not everything is ever going to be perfect so there’s no reason to be rude just because you are semi anonymous. So go here and see for yourself if you like it. Sometimes we have bad days and shouldn’t try to close a business because of a small snafu. I mean, I could be super specific and tell you who I worked with and what great service I had, or what wonderful food I was able to have, but that stuff changes day-to-day and we all need to realize that and stop being so snarky to people simply because we have the power to do so with a super computer in our hand. That’s why I am making sure to leave good reviews on places so that the world can maybe be a nicer place. We all need it.
• AL

  Amy lee

  Nov 17, 2025
  5.0
  Kylee was amazing and really went above and beyond for our needs!! I think this location is worth it vs other Holiday inns- you got Trader Joe’s and variety of other shops around within walking distance (3 mins). The room was about what you’d expect, but I personally had no real issues. Overall was happy and the front desk (Kylee!) made our stay really comfy!!
• AS

  Andrew Schaefer

  Nov 15, 2025
  3.0
  The hotel was very clean and staff were friendly, but there were a couple of things that really upset us about our stay. First of all, I shouldn't have to be a "member" of IHG rewards to be able to park without a $10 fee. It's a parking lot. There are plenty of open spaces. It costs the hotel nothing to let their guests park. I didn't know this before booking the hotel, so they kind of had me there, as I couldn't back out of my reservation. I don't choose my hotel by brand, I choose based on price and location, so this was just dishonest and shady practice on their part. Secondly, the bed, while clean, was as stiff as a board. I could not find a comfortable position and my hip and back were hurting all night. There was also a very loud humming noise that I believe was outside that kept fading in and out the whole night that made it incredibly hard to sleep, even with the fan on.
• MB

  Molly Bancroft

  Nov 2, 2025
  5.0
  Great hotel, excellent staff, well-managed hotel within walking distance of shops like Total Wine and Trader Joe's. The front desk staff were really on top of it and friendly and maid/cleaning staff really do a great job even though I didn't need them most days. The hallways and lobby were clean. I didn't have time to check out the breakfast but people seemed to be enjoying it in the large dining area. This hotel has a free shuttle and it was right there at 4am when I needed a ride to the airport. Very professional and I'll be back.
• JJ

  Jessica Jennings

  Oct 30, 2025
  4.0
  Update: They moved us to a new room that was very clean and immediately felt better. It was like being in a different hotel. No idea why or how the first room was such a drastic difference. Mack, the front desk associate, was great throughout our stay, but the day staff need a bit more training in customer service. They don’t seem to like people in general and they hide a lot. Breakfast was much better on the weekend. The pool was great. WiFi in the room was excellent. 10/30/25: Check in was a breeze, and Mack is simply wonderful. He gave excellent customer service and deserves recognition for it! However, everything else about this hotel is a huge disappointment. We’ll be here for another four days and I’ve never felt so much regret in choosing an accommodation. :( The first issue was the scent plug-ins all over. That’s concerning for several reasons, not least of which is the toxicity of those devices. The second issue is the door latch is broken and no one has come to fix it as of noon the today, and I could do it myself but I don’t want to be charged for trying to fix it. It clearly needs a new position as the current spot is completely stripped and the screws that are left aren’t secure and fall out. Third, the hotel looks old and very dilapidated. Every chair is torn up or dirty. One chair has a staple sticking out of it that cut me when I tried to move it. The beds have clean linens, but everything else is dirty. EVERYTHING. The bathroom has multiple spots of something that looks like blood. I’m scared to even shower in it. I was hoping maybe breakfast the next morning would be a pleasant experience, but that was also terrible. Right away, the high chairs were absolutely caked and crusted with food. This lack of cleanliness is shocking. While the food choices are plenty and there are several hot items, it just wasn’t what it seemed in the photos in the advertisement. I’m so disappointed. I thought because I got a suite it would be nice, but I really regret choosing this hotel. It’s absolutely not worth the price. And to be clear, I paid just a few dollars less per day than another hotel down the road that is a well known, highly rated hotel. I chose this one based on the reviews. I have no idea how this hotel is getting high reviews. Are the reviewers at the same hotel I am?

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