Business Details
About
HotelHilton Garden Inn
Originally built to house the crew for MSP Airport - our hotel boasts a modern open design with stunning natural light. Unwind in an inviting guest room, designed in a modern European style and featuring home comforts like complimentary WiFi. Wonderful hotel facilities include an indoor heated pool to help you relax after a long day. We also have a 24-hour fitness center and a 24-hour business center. We have 1600 sq. ft. of flexible meeting space making us ideal for small business meetings and social events.
Stop in at our on-site restaurant for fantastic lunch or dinner options - or better yet - finish off your day with a cold drink or coffee at our lobby bar. We have a wonderful breakfast package available should you wish to have a cooked-to-order breakfast with us.
Location
Hilton Garden Inn Minneapolis Airport Mall of America
1601 East American Blvd, Bloomington, MN
55425, United States
Hours
Reviews
4.0
1,886 reviews
5 stars
935
4 stars
508
3 stars
174
2 stars
106
1 star
163
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted unsanitary conditions, including dirty hallways, stained bedding, and reports of pests.
Staff Performance
While some guests praised the staff for being friendly and helpful, others reported poor service and unresponsiveness to issues.
Location and Amenities
The hotel is well-located near the airport and Mall of America, with convenient shuttle services, but guests expressed dissatisfaction with additional fees for parking and breakfast.
Maintenance Problems
Numerous complaints were made about malfunctioning air conditioning, outdated facilities, and general maintenance issues throughout the hotel.
Value for Money
Guests felt that the hotel was overpriced for the quality of service and amenities provided, especially with additional charges for parking and breakfast.
- BSBen ShakmanDec 31, 20251.0Brian the bartender is absolutely fantastic, hence a single star. If it weren't for him, this would be a zero-star review. Brian is curating a great little selection of bourbons and scotches. Go have a drink and a chat - you can thank me later. Angie took great care of me at the bar as well. The balance of the staff that I've interacted with at this location deserves negative stars. I'm a business traveler and hold top-tier status with the Hilton brand. I'm averaging 50+ nights a year at their properties and have to say this one SUCKS! Maybe you want to come in for a drink and to see Brian but then run like hell - don't stay here! Staff is surly and rude. Management talks over you when you try to bring it to their attention. They also seem to disregard the provisions of the corporate loyalty program at will. Forget these fools - I'll stay elsewhere on my next trip to the area.
- ESElizabeth SDec 30, 20255.0Shuttle to and from airport and mall of America was convenient. Restaurant was delicious, highly recommend the chicken sandwich for dinner. Good location and clean hotel. Stayed on the 5th floor and it was quite noisy, not sure if it was the ice machine on the floor above or what but it was quite disruptive. Front desk told us breakfast was from 6-10, next morning breakfast ended at 9 so that was frustrating, I do wish the staff communicated better so we didn’t waste our money on a breakfast voucher that they could not refund.
- FNFaye NowosadDec 28, 20251.0We are currently staying here for a few days, and have stayed here for three trips in a row. Great location. However the service has seriously deteriorated and it will be our last time staying here. We are diamond members, which does include (or supposed to) include a few perks. Which it did. However the service has been terrible. We have adjoining rooms and the one toilet plugs every time it's used. Takes forever to get through to the front desk, and then hours to get a plunger. Two days in a row. When the front desk was finally reached, we were met with cranky workers. The breakfast buffet has been "closed" which is not convenient as this is a staple of Hilton garden inns. Unfortunately very disappointed and will not make a return trip here and certainly do not recommend it here anymore.
- SDSeth DuggerDec 21, 20255.0Very nice place to stay. Rooms were comfortable clean and shuttle to airport for free
- MSMay SDec 13, 20255.0Great location, great service. The front desk staff were great, as well as the shuttle drivers.
Frequently Asked Questions About Hilton Garden Inn Minneapolis Airport Mall of America
What are the check-in and check-out times at Hilton Garden Inn Minneapolis Airport Mall of America?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free WiFi to guests?
Yes, the hotel provides free WiFi in public areas and has a public internet terminal available.
Are pets allowed at the Hilton Garden Inn Minneapolis Airport Mall of America?
Yes, pets including cats and dogs are welcome at the hotel.
Is there free parking available at the hotel?
Yes, self-parking is available for free at the hotel.
What dining options are available on-site at the hotel?
The hotel features one restaurant offering breakfast, lunch, and dinner options, as well as a lobby bar for drinks and coffee.
Does the hotel have any fitness or recreational facilities?
Yes, the hotel features a free 24-hour fitness center and an indoor heated pool for guest use.
Is the Hilton Garden Inn Minneapolis Airport Mall of America accessible for guests with mobility needs?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
What nearby hotels can guests consider if they are visiting the area?
Nearby hotels include Holiday Inn Express & Suites Minneapolis Airport-Mall Area and Residence Inn Minneapolis Bloomington, among others.
Are there family-friendly activities or places near the hotel?
Yes, nearby family-friendly attractions include the Water Park Of America, Grand Lodge Indoor Water Park, and Great Wolf Lodge.
How can guests access banking and financial services near the hotel?
Guests can find nearby banks such as US Bank, EntreBank, and U.S. Bank for financial services.