Holiday Inn Express & Suites Brainerd-Baxter by IHG

Reviews

• SM

  Sue Morrow

  Oct 22, 2025
  5.0
  They had clean and comfortable rooms. Had a great night's sleep on a very very comfortable bed. Their road was under construction but traveled at the time. Parking lot had lots of space and well lit.
• JH

  Jenna Hess

  Oct 18, 2025
  3.0
  We stayed here Thursday October 16th, 2025 and checked out Sunday Oct 19th, 2025 in room 346. The rooms are nice. However the price of the room is not worth it if youre here solely to enjoy an indoor waterpark. This is our 2nd time here. The 1st time the heaters in the waterpark were broken (spring 2025), so we let it slide and decided to give it another try with coming up for MEA break for a mini get away. The waterpark would be warm if it weren't for the staff propping open the outside doors all day long letting out the warm air and bringing in the colder outside air. The kiddie area with the kids slide and water spouts were freezing. The pool water was cold. We will not be back as its hard to enjoy the waterpark when you're trying to stay warm. The hotel values the comfort of their staff over the comfort of the guests trying to enjoy the waterpark. They allow the doors to be propped open for their staff to cool off according to the front desk staff. I mean how much cooling off do the staff need when you have guests comfortably sitting around the waterpark in sweatshirts and long pants? The staff are in shorts and a tshirt I mean who wants to go to an indoor waterpark with freezing cold water and cold air temperatures? My daughter was an icicle after going down the kiddie slide a couple of times with how cold the water is. When I attempted to address the front desk about the issues on 2 different occassions during our stay, they were very dismissive both times and could of cared less. Only gave excuses pf preventing overheating thatas occurred in the past. Sure i can see overheating in the middle of the summer when its 80-90 degrees outside, but when its 50s outside and barely 70 degrees inside pretty sure the heaters are not going to overheat and the doors dont need to be propped open all day. When i explained the doors had been propped starting at 10am and didnt get closed until I and others found the pool manager around 1:30pm. The response i got was ok have a good day. No apology or anything. Just have a good day. Very poor guest service. We will not be staying here again. We will spend our money elsewhere that has a warm indoor waterpark that we can comfortably enjoy.
• RQ

  Rebecca Queen

  Oct 14, 2025
  5.0
  Funny story I actually found this hotel by accident after seeing a video online and decided to book it without realizing it was 8 hours away from us! 😅 We turned it into a mini family vacation, and I’m so glad we did. We had the BEST 3-night stay here! From the amazing staff to the clean rooms and delicious breakfast, everything was wonderful. The beds were super comfortable, and our room was spotless. Sure, the hotel shows a little age, but honestly, what hotel doesn’t? The warmth and hospitality more than made up for it. The staff truly go above and beyond, especially Ian at the front desk, who always had a smile and was ready to help anyone who walked through the doors. But I have to take a minute to talk about LEVI, because he absolutely deserves the recognition. Levi is hands down one of the best hotel employees I’ve ever encountered. He’s friendly, professional, and truly cares about every single guest. You can tell he takes pride in his work and genuinely wants everyone to have the best experience possible. He checked in on guests, made sure everyone was taken care of, and went out of his way to make people feel welcome. It’s rare to meet someone who radiates that much kindness and dedication, he’s the kind of person every hotel wishes they had on their team. Levi 100% deserves a raise and a management position he’s the heart of hospitality! The pool and lazy river were open during the week, and the water slides started Friday at 4, such a fun bonus for families! We can’t thank the staff enough for making our stay so special. We’re already looking forward to coming back! 💙🌊🏖️
• AJ

  Amber Jones

  Oct 13, 2025
  5.0
  I made a mistake on my reservation. I called the front desk, Caden and Dylan were so incredibly helpful. They were able to get my dates changed and they were so quick and kind! Thank you guys!
• RS

  Rob Schaerer

  Oct 8, 2025
  4.0
  Not bad. Got put in a handicap accessible room which was showing some signs of age. Hotel is really meant to be family friendly with the attached water park. Worked for business early in the week.

Frequently Asked Questions About Holiday Inn Express & Suites Brainerd-Baxter by IHG