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Holiday Inn Express & Suites Waterford by IHG

4.1
(708 reviews)

Business Details

4350 Pontiac Lake Rd., Waterford, MI
48328, United States
(248) 674-3434
https://www.ihg.com/holidayinnexpress/hotels/us/en/waterford/wtrmi/hoteldetail

About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Waterford, Michigan location is ideal whether you're traveling for business or leisure. Our Waterford, Michigan hotel's staff stands ready to meet your needs. The Holiday Inn Express Hotel & Suites Waterford is conveniently located in this Detroit suburb and within walking distance of several restaurants. Business travelers enjoy the perks they need while working in Waterford, MI. The hotel's guests are 2 miles from Oakland International Airport (PTK) and 40 miles from Detroit Metro Airport (DTW). We're within 10 miles of corporations, including Chrysler, Delphi and GM Proving Ground. With free high-speed wireless Internet access and a Business Center, you'll be ready to take care of business. Endless attractions await you in Detroit and surrounding areas. For sports enthusiasts Waterford is within 10 miles of The Palace of Auburn Hills, Oakland Elite, and Oakland Yard. For winter sports Alpine Valley and Pine Knob Ski Resorts are minutes away. Our location is perfect for concert goers The Palace and DTE Energy Music Theatre. For a fun night in town, Airway Lanes is a favorite bowling or visit the Great Lakes Crossing Aquarium. While in Waterford you can "Stay Smart" at this Holiday Inn Express hotel and start each day with the free Express Start Breakfast Bar, loaded with hot favorites. Later, you can relax in the indoor, heated pool or work out in the well-equipped Fitness Center.

Location

Holiday Inn Express & Suites Waterford by IHG
4350 Pontiac Lake Rd., Waterford, MI
48328, United States

Hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews

4.1
708 reviews
5 stars
363
4 stars
199
3 stars
55
2 stars
32
1 star
59
  • JA
    Jazmin Alfonso
    Apr 10, 2026
    1.0
    The main issue was with a staff member named Hannah. From the moment we interacted with her, she had an attitude—rude, dismissive, and completely unprofessional. It felt like we were bothering her just by asking basic questions. There was zero effort to be helpful, and the way she spoke to us was honestly shocking. What makes this even worse is that I am a Diamond member, and I’ve stayed at many hotels. I have never been treated with this level of disrespect. There’s a certain standard you expect, especially at that level, and this was nowhere near it. The fact that she had the audacity to act that way toward a loyal customer is crazy. After our experience, I looked through other reviews and realized we’re not the only ones—multiple people have mentioned similar issues with Hannah specifically. That says a lot. This clearly isn’t a one-time thing, and management seriously needs to address it. Overall, terrible customer service, completely unprofessional staff, and not an experience I would ever want to repeat. I would not recommend this location to anyone until they fix how they treat their guests.
  • UL
    Universal Love
    Feb 17, 2026
    5.0
    Newly renovated heated pool is a plus
  • JS
    Jimmy silvester
    Feb 7, 2026
    5.0
    The breakfast was the best I have had from Hotels over the years.Rooms are nice also.Very nice people at the front desk and the women that takes care of breakfast.Thanks for a nice weekend
  • TC
    Terri Carson
    Feb 1, 2026
    5.0
    Clean, comfortable, well-apportioned rooms. Good breakfast selection.
  • RB
    Randy Betts
    Jan 30, 2026
    5.0
    Staff is very friendly. They have recently remodeled the common areas and it looks great. Very nice pool and fitness room.

Frequently Asked Questions About Holiday Inn Express & Suites Waterford by IHG

What are the check-in and check-out times at Holiday Inn Express & Suites Waterford by IHG?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Does the hotel offer free breakfast?

Yes, the hotel offers a free Express Start Breakfast Bar with buffet options.

Brand Certified Facts from Holiday Inn Express & Suites Waterford by IHG

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