Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Waterford, Michigan location is ideal whether you're traveling for business or leisure. Our Waterford, Michigan hotel's staff stands ready to meet your needs. The Holiday Inn Express Hotel & Suites Waterford is conveniently located in this Detroit suburb and within walking distance of several restaurants. Business travelers enjoy the perks they need while working in Waterford, MI. The hotel's guests are 2 miles from Oakland International Airport (PTK) and 40 miles from Detroit Metro Airport (DTW). We're within 10 miles of corporations, including Chrysler, Delphi and GM Proving Ground. With free high-speed wireless Internet access and a Business Center, you'll be ready to take care of business. Endless attractions await you in Detroit and surrounding areas. For sports enthusiasts Waterford is within 10 miles of The Palace of Auburn Hills, Oakland Elite, and Oakland Yard. For winter sports Alpine Valley and Pine Knob Ski Resorts are minutes away. Our location is perfect for concert goers The Palace and DTE Energy Music Theatre. For a fun night in town, Airway Lanes is a favorite bowling or visit the Great Lakes Crossing Aquarium. While in Waterford you can "Stay Smart" at this Holiday Inn Express hotel and start each day with the free Express Start Breakfast Bar, loaded with hot favorites. Later, you can relax in the indoor, heated pool or work out in the well-equipped Fitness Center.
Location
Holiday Inn Express & Suites Waterford by IHG
4350 Pontiac Lake Rd., Waterford, MI
48328, United States
Hours
Reviews
4.1
695 reviews
5 stars
352
4 stars
198
3 stars
55
2 stars
32
1 star
58
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and accommodating during their stay.
Cleanliness
Guests frequently noted that the rooms and common areas were clean and well-maintained, although some mentioned issues with dampness or pests.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed the variety and quality, others were disappointed by the lack of hot options and the overall breakfast experience.
Renovation Issues
Several reviews mentioned ongoing renovations that impacted the stay, including noise, closed amenities, and confusion about services.
Customer Service Concerns
There were multiple complaints regarding poor customer service experiences, particularly related to check-in issues and handling of complaints.
- JNJeremy NorthDec 20, 20255.0FYI, when you walk in the front doors, be aware that is floor 2. There is a basement, which is level 1. My room was great and the HVAC worked perfectly! They already had salt out on the walkways ahead of the cold front that would bring snow the next morning. Staff were all very friendly.
- KFKelly FurmanDec 16, 20255.0Very friendly service desk associates, warm and very delicious breakfast
- ADApril DeFlorioDec 13, 20251.0I stay in hotels regularly, and this is the only hotel that fully locks down the TV to the hotels cable. No streaming apps, no ability to change inputs, just live TV or rent a movie. So if you have a Samsung remote, bring it so maybe you can actually watch something instead of navigating their extremely slow set up. And no, front desk doesn’t have anyway to help.
- ANAnna NiniNov 14, 20255.0Very impressed, the owners completely renovated the hotel. Rooms are spacious, lobby staff was friendly and assisted us a couple times. Have been here 7 or 8 times in the past (the kids love the pool & gym), we were delighted to see the renovations!
- MMMandyOct 21, 20252.0No hot breakfast. Disappointed and I had to spend more money to get breakfast elsewhere for me and my family. Was told by front desk there was a sign that said no hot breakfast available and I should have cancelled my reservation if I didn’t like it!
Frequently Asked Questions About Holiday Inn Express & Suites Waterford by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Waterford by IHG?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free breakfast?
Yes, the hotel offers a free Express Start Breakfast Bar with buffet options.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessible parking and is mobility accessible with an elevator available.
Are pets allowed at the Holiday Inn Express & Suites Waterford?
No, pets including cats and dogs are not allowed at this hotel.
What fitness and recreational facilities does the hotel provide?
The hotel has a free fitness center with elliptical and treadmill machines, an indoor heated pool, and a hot tub.
Does the hotel provide business facilities?
Yes, there is a business center and two meeting rooms available for guests.
Is free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
Are there any nearby airports to Holiday Inn Express & Suites Waterford?
Yes, the hotel is 2 miles from Oakland International Airport (Pontiac Michigan airport) and 40 miles from Detroit Metro Airport.
What dining options are available near the hotel?
Several nearby dining options include Jet's Pizza, Soul 4 Real (soul food), Hot Pepper Thai, KK Pepper Thai Restaurant, and Jersey Mike's Subs.
Which local attractions can I visit near the hotel?
Nearby attractions include The Palace of Auburn Hills, Oakland Elite, Oakland Yard, Alpine Valley and Pine Knob Ski Resorts, DTE Energy Music Theatre, Airway Lanes bowling, and Great Lakes Crossing Aquarium.