Staybridge Suites Detroit-Utica by IHG

Reviews

• DM

  Doug Morosky

  Jan 5, 2026
  5.0
  Great place. Not immaculately clean. But well kept. Perfect for 5 of us with a good breakfast with reservations
• SG

  suzi grant

  Dec 24, 2025
  5.0
  Meet up with family members ( just didn't care for the hr. Drive)
• BB

  Barbara Bateman

  Dec 10, 2025
  1.0
  I had an item stolen in my room. I had the do not disturb on my door. When questioning management about someone entering my room, all they would say is nothing suspicious. This reply took 3 days to obtain and it didnt answer my concern if staff entered my room. I was extremely disappointed!
• PL

  Pamela Ligner

  Dec 3, 2025
  5.0
  Place is nice and clean. But Amy at the front desk is amazing. She's so sweet, accommodating and has made my stay so far delightful. Thanks Amy, give this girl a raise 😃
• JG

  Joey Garner

  Nov 22, 2025
  3.0
  I actually work for IHG and as an employee I was very disappointed in the way the night Auditor handled my situation. On the night of Nov. 22 around 2:30am I arrived at the hotel from Grand Rapids, Michigan. It's about a two and a half hour drive from where I live to this property. A very good friend of mine was in the area for work and I went to go see him. Since I'm an employee and work for IHG I set him up with a reservation and used my discount to get the room for him. The room was in my name first since I set up the reservation from my IHG app on my phone. Then the day he checked in I called up to the hotel and told the front desk to add his name to the reservation that he would be the one checking into the property. When I got to the front desk last night to get the room number and a key the night auditor said my name was not on the account and she couldn't give out the key or room #. How is that possible when it was my discount used and I'm the one that made the reservation. None of this made any sense to me. I called IHG customer service and told them what was going on and she said she could see my name right on the reservation. The customer service lady called the hotel and spoke with the night auditor. When the customer service lady came back on the line she told me all I needed to do was show proper identification and I was all set. I went back inside and told the night auditor that customer service said all I had to do was show her my driver's license and I could get a key. Nope, she said that they were wrong and she still couldn't give me a key or the room #. My friend's phone was dead and he was asleep so I couldn't get a hold of him that way. I did not just drive 2 and a half hours to not get to see my friend in a room that I made the reservation for and that I used my discount on. I asked her if she would call up to his room and tell him I'm here. She said no that I would have to bring this up with the manager. Again, I told her that this reservation came from my phone and that my discount was used how is it possible that my name isn’t on the room? She finally called up to his room and he answered and told her that he was expecting me. She gave me the room number and I went up there. All of that could've been completely avoided. Not necessary at all. Either she's wasn't looking in the right place or something because I asked my boss at my hotel that I work at and they said that my name has to be on the room somewhere if I'm the one that made the reservation.

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