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About
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Welcome to Hotel Indigo Traverse City, located Downtown on beautiful West Grand Traverse Bay. Conveniently, we are just a few miles away from the Traverse City Cherry Capital Airport. Enjoy excursions to The Sleeping Bear Dunes National Lakeshore, the wide variety of local wineries, and Turtle Creek Casino. Our beautifully boutique hotel offers sophisticated casual dining at our onsite full-service restaurant, breathtaking views paired with delightful beverages at our rooftop bar, a state-of-the-art fitness center, contemporary rooms with premium amenities, and more. Being centrally located to all of downtowns favorite stores and restaurants will make your stay even better. We are across the street from West Grand Traverse Bay which has a public beach with restrooms.
Location
Hotel Indigo Traverse City by IHG
263 W Grandview Parkway, Traverse City, MI
49684, United States
Hours
Reviews
4.2
1,658 reviews
5 stars
948
4 stars
410
3 stars
124
2 stars
73
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests reported poor customer service, including unresponsive staff and unresolved issues during their stay.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty rooms and common areas, as well as maintenance problems.
Value for Money
Guests frequently mentioned that the hotel did not provide good value for the price, citing high costs for basic amenities and services.
Noise Levels
Numerous customers complained about noise from traffic and other guests, which affected their sleep quality.
Rooftop Bar
The rooftop bar received positive feedback for its views and atmosphere, although some noted service and menu limitations.
- RRRachel RaakNov 15, 20255.0Nice hotel suite was a great set up and close to everything. Perfect for runners to get up and run.
- MRMichael RattiNov 13, 20255.0Great location. Clean comfortable rooms. Nice lounge area for evening nightcap.
- KYKaris YoungbloodNov 9, 20251.0My experience at Hotel Indigo Traverse City in October 2025 was both unacceptable and unsafe. I arrived late in the evening with a confirmed reservation, but the hotel told me they “could not accommodate” me and offered no meaningful assistance or clear transportation to the alternate hotel. I eventually had to walk nearly half a mile after midnight in poor weather to reach another property. As a woman traveling alone, this left me feeling completely abandoned and unsafe. What makes this even more troubling is that a colleague of mine was able to check into this same hotel just hours later with no issues. This raises serious concerns about whether I was treated differently than other guests. I escalated this to IHG corporate, but their initial responses were abysmal and delayed. Please make educated decisions about where you stay, and be safe.
- EHEvan HelfrichOct 24, 20251.0To start this off - I am a finance professional who has stayed in hundreds of hotels over the past few years. I am hoping to keep this as objective and polite as possible. Apologies for the long write-up, but hoping to save someone from a similar experience. Stayed here for our honeymoon in October 2025 - confirmation #20440776, staying in room 326 if anyone actually reads these. The common areas of the hotel, upstairs and downstairs, are decent, but the rooms and service were extremely disappointing. The furniture and TV were dusty, the iron was cheap and barely worked, the workmanship is amateur (see pictures), and there was no microwave in the room. Somehow in 2025, the TVs still aren’t smart TVs. The Wi-Fi was slow or completely down on October 21, which made things even more frustrating. The front desk wasn’t any help, which became a theme of the week. For an $822 stay, the room felt very basic, noisy, with sealed windows that don’t open and little attention to detail. We requested turndown service after a “clerical error” the second night, and even after the front desk wrote it down, nothing happened the following night either. No housekeeping or service at all during our entire stay. The cherry on top was our key cards deactivating multiple times while we were there. For one positive note, we were offered a room change after the first missed service, but the couple we met in the elevator on the way down had the same experience, so we decided to cut our losses and avoid moving our luggage a second time. Customer service was abysmal, with no follow-through and no sense of care. Not even a simple drink voucher as an apology, unlike what other reviewers received, even after they admitted fault. This will probably be our last time staying at an IHG property for the foreseeable future. If you’re looking for a memorable experience, spend your time and money elsewhere. Boutique hotels consistently offer better service and genuine attention to guests. This property simply isn’t worth the cost. I’ll be posting this elsewhere so others don’t make the same mistake my wife and I did 24 hours after getting married. Beyond disappointed, and it truly ruined what should have been a perfect honeymoon.
- SKSorman the KeeperOct 18, 20251.0Hotel Indigo has given me and my family the wrong room on too many occasions, the air conditioners smell of mildew, and the bathroom showers have black mold in the grout, and caulk, causing both my spouse and I to get sick. This is NOT a safe environment to bring your kids, let alone staying yourself. The working conditions can't be any better as I don't see any of the staff wearing masks OR gloves so they're inhaling chemicals as well as the mold thats in the bathroom whilst cleaning.
Frequently Asked Questions About Hotel Indigo Traverse City by IHG
Is Hotel Indigo Traverse City by IHG suitable for business travelers?
Yes, Hotel Indigo Traverse City by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Traverse City by IHG have a loyalty program?
Yes, Hotel Indigo Traverse City by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Traverse City by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Traverse City by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Traverse City by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Traverse City by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Traverse City by IHG?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Hotel Indigo Traverse City by IHG provide accessible parking and mobility access?
Yes, the hotel offers accessible parking and is mobility accessible to accommodate guests with disabilities.
Are pets allowed at Hotel Indigo Traverse City by IHG?
Cats are allowed at the hotel, but dogs are not permitted.
Is there free WiFi available for guests at Hotel Indigo Traverse City by IHG?
Yes, free WiFi is available in public areas of the hotel.
What dining options are available at Hotel Indigo Traverse City by IHG?
The hotel features two restaurants, a bar, and offers breakfast, room service, and a gift shop for convenience.
Does Hotel Indigo Traverse City by IHG have fitness facilities?
Yes, there is a free fitness center equipped with elliptical machines, free weights, and treadmills.
Can I store my luggage at Hotel Indigo Traverse City by IHG?
Yes, baggage storage is available at the hotel.
What nearby attractions can I visit during my stay at Hotel Indigo Traverse City by IHG?
Guests can enjoy West Grand Traverse Bay public beach across the street, the Sleeping Bear Dunes National Lakeshore, local wineries, and Turtle Creek Casino nearby.
Are there any nearby dining and entertainment venues close to Hotel Indigo Traverse City by IHG?
Yes, nearby places include Warehouse Kitchen and Cork for American cuisine and bar, H&L Social lounge, and Cocktail Cinema offering a bar and arts entertainment.
How can nearby transportation options around Hotel Indigo Traverse City by IHG help me explore the area?
The Warehouse District nearby offers travel and transportation services, making it convenient for guests to explore downtown Traverse City and surrounding attractions.