Business Details
About
Hotel
Be your Tru self at Tru by Hilton Sterling Heights Detroit. We’re 20-30 minutes from it all – stadiums, malls, casinos, museums, the riverfront and downtown Detroit. Our efficient rooms include free WiFi, a large bathroom and a 55-inch TV with 150 channels.
Build a masterpiece at our breakfast bar with 30 sweet and savory toppings for oatmeal, bagels, cereal and more. We’re all about variety with drinks, gourmet snacks and single-serve beer and wine at our 24/7 market.
Mix it up in the lobby with spots to work and play. Grab a board game, shoot some pool or lounge with your laptop in a semi-private alcove. The coffee, tea and hot chocolate are on us.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru by Hilton Sterling Heights Detroit
36599 Van Dyke, Sterling Heights, MI
48312, United States
Hours
Reviews
3.7
851 reviews
5 stars
383
4 stars
184
3 stars
70
2 stars
64
1 star
150
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, unclean bathrooms, and overall poor housekeeping standards.
Staff Behavior
Mixed feedback on staff; some were praised for friendliness, while others were criticized for rudeness and unprofessionalism.
Noise Problems
Guests frequently reported noise disturbances from other guests and outside traffic, impacting their comfort.
Customer Service
Many customers expressed dissatisfaction with the customer service, particularly regarding handling complaints and issues.
Location and Amenities
The hotel is well-located near attractions, but amenities like the pool and breakfast were often described as lacking or poorly maintained.
- QBQuin'Esse BeamonNov 2, 20251.0Staff was very rude, homeless man stayed in the lobby area which made me uncomfortable to stay there(DID NOT STAY HERE, left at 2 am). Door across the hall stayed open the entire time(smelt like smoke) all this was discussed with the staff onsite did not do anything. Asked for my money back stated I wouldn't get my money back. WILL NEVER STAY HERE AGAIN!
- KKKrystalOct 31, 20251.0I cannot say how saddened I am to have to post this review. I have been faithfully booking rooms at this particular Hilton Tru with my fiance since May of 2023 almost every month. I am beyond upset for the most inappropriate behavior I have ever encountered to say it was an inconvenience or mistake would be completely an understatement. I witnessed the hotel employee working that night profiling my fiance. She assumed he was an delivery person and dismissed him...kept telling him to go to the elevators and find out where the customers are to pick up their food and she wanted him out immediately. Ok so that was strike one. Next, he was in the room and she double booked the room so some guy walked in on us. Yet another violation of privacy. Lastly, she called our room yet to say Oh I'm sorry I don't have my fiancé name on this particular room. All in all, I am beyond devastated and very upset. I feel like this discrimination should not be allowed and it definitely gives Hilton a bad look. Futher more, I told her that she should have looked into our history and seen that we stay here ALL THE TIME. How dare her!!!! We NEVER WILL STAY HERE AGAIN!!!!!!
- RJRay JacksonOct 21, 20254.0Nice hotel
- NNNahsirOct 21, 20251.0My wife got sexually assaulted during are stay by tall male very horrible service needs to be fired how are you going to tell me and my family what happened at are stay u weren’t even there to see the “owner” can’t even admit there wrongs horrible place it’s a weird worker there luckily my kids were in room
- GCGlassiqé by Alice & Co.Oct 2, 20251.0The hotel clerks from the receptionist to the housekeepers you name it They are the absolute worst from the moment customers walk in they just simply take their money and send them on their way they can care less what the lobby looks like Etc My hotel room had food in the refrigerator stains all over the headboard and the chairs The sheets look like somebody threw them on the bed Very in extremely wrinkled of course it was a mean evil woman who didn't apologize and looked at me like I was crazy I had to ask would you sleep in something like this
Frequently Asked Questions About Tru by Hilton Sterling Heights Detroit
What are the check-in and check-out times at Tru by Hilton Sterling Heights Detroit?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is Tru by Hilton Sterling Heights Detroit pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free WiFi?
Yes, free WiFi is available in public areas along with a public internet terminal.
Are there any fitness facilities available at the hotel?
Yes, there is a fitness center available for free use by guests.
Does Tru by Hilton Sterling Heights Detroit provide breakfast?
Yes, free breakfast is available featuring a breakfast bar with 30 sweet and savory toppings.
Is parking available at the hotel?
Yes, self parking is available for free.
Are there accommodations for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and mobility accessible facilities.
How can guests get around locally from the hotel?
The hotel offers a local shuttle service to help guests travel in the area.
What nearby restaurants can guests visit around the hotel?
Guests can enjoy various nearby dining options such as Mezzaluna Ristorante Italiano, Amaseena Restaurant And Bar, Firehouse Subs 16 and Van Dyke, Sushi Art, and Dickey's Barbecue Pit.
What nearby attractions are there for guests to explore before or after their stay?
Guests can visit Kuka Metro Park Way, a nearby park offering outdoor activities and relaxation, perfect for a leisure stroll before or after their hotel stay.