Business Details
About
HotelTru by Hilton
Daily Mandatory Charge includes: Detroit Metro Convention & Visitors Bureau Assessment. Be your Tru self at Tru by Hilton Sterling Heights Detroit. Were 20-30 minutes from it all stadiums, malls, casinos, museums, the riverfront and downtown Detroit. Our efficient rooms include free WiFi, a large bathroom and a 55-inch TV with 150 channels.
Build a masterpiece at our breakfast bar with 30 sweet and savory toppings for oatmeal, bagels, cereal and more. Were all about variety with drinks, gourmet snacks and single-serve beer and wine at our 24/7 market.
Mix it up in the lobby with spots to work and play. Grab a board game, shoot some pool or lounge with your laptop in a semi-private alcove. The coffee, tea and hot chocolate are on us.
Affordable travel now comes with unexpected things like certainty.
Location
Tru by Hilton Sterling Heights Detroit
36599 Van Dyke, Sterling Heights, MI
48312, United States
Hours
Reviews
3.7
856 reviews
5 stars
385
4 stars
184
3 stars
71
2 stars
64
1 star
152
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, unclean bathrooms, and overall poor housekeeping standards.
Staff Behavior
Customers reported rude and unprofessional behavior from staff, with several incidents of discrimination and poor customer service.
Safety Concerns
Several guests expressed discomfort regarding safety, citing incidents of loud disturbances and unsavory activities in and around the hotel.
Mixed Experiences
While some guests praised the friendly staff and good location, many others had negative experiences that overshadowed the positives.
- YOYazzen OmarDec 31, 20251.0I have always chosen Tru by Hilton Sterling Heights Detroit whenever I travel to Michigan, but my recent experience with Sam has made me seriously reconsider staying here again. The issue started when I received an email informing me that my two-room booking had been cancelled because the hotel couldn’t reach me. At the time, I was on a 22-hour flight from the UAE to Michigan, which made it impossible to answer calls. Once I landed, I immediately contacted the hotel and asked to rebook the rooms. I fully understood that this would be at new rates, and I accepted the offer without argument, as I understand hotel policies. What was completely unacceptable, however, was Sam’s attitude on the phone. He was extremely rude, dismissive, and unwilling to listen to my situation or needs. Instead of showing basic hospitality or professionalism, he spoke in a condescending way, demanding that I listen to him, with a very much “my way or the highway” attitude. This is not the level of service I expect, especially as a loyal returning guest who stays at this hotel every time I visit Michigan. Hospitality is about respect, communication, and understanding not arrogance. Management should seriously consider hiring and training staff with proper manners, customer service skills, and management qualities. Because of this experience, I will now be taking my business elsewhere. Very disappointing.
- SDSteve DavisDec 15, 20253.0New, but cheap. Continental breakfast was gross.
- SRSamantha RivardDec 7, 20255.0The wife and I stay every year for her works Christmas party. Always a great stay
- QBQuin'Esse BeamonNov 2, 20251.0Staff was very rude, homeless man stayed in the lobby area which made me uncomfortable to stay there(DID NOT STAY HERE, left at 2 am). Door across the hall stayed open the entire time(smelt like smoke) all this was discussed with the staff onsite did not do anything. Asked for my money back stated I wouldn't get my money back. WILL NEVER STAY HERE AGAIN!
- KKKrystalOct 31, 20251.0I cannot say how saddened I am to have to post this review. I have been faithfully booking rooms at this particular Hilton Tru with my fiance since May of 2023 almost every month. I am beyond upset for the most inappropriate behavior I have ever encountered to say it was an inconvenience or mistake would be completely an understatement. I witnessed the hotel employee working that night profiling my fiance. She assumed he was an delivery person and dismissed him...kept telling him to go to the elevators and find out where the customers are to pick up their food and she wanted him out immediately. Ok so that was strike one. Next, he was in the room and she double booked the room so some guy walked in on us. Yet another violation of privacy. Lastly, she called our room yet to say Oh I'm sorry I don't have my fiancé name on this particular room. All in all, I am beyond devastated and very upset. I feel like this discrimination should not be allowed and it definitely gives Hilton a bad look. Futher more, I told her that she should have looked into our history and seen that we stay here ALL THE TIME. How dare her!!!! We NEVER WILL STAY HERE AGAIN!!!!!!
Frequently Asked Questions About Tru by Hilton Sterling Heights Detroit
What are the check-in and check-out times at Tru by Hilton Sterling Heights Detroit?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is Tru by Hilton Sterling Heights Detroit pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free WiFi?
Yes, free WiFi is available in public areas along with a public internet terminal.
Are there any fitness facilities available at the hotel?
Yes, there is a fitness center available for free use by guests.
Does Tru by Hilton Sterling Heights Detroit provide breakfast?
Yes, free breakfast is available featuring a breakfast bar with 30 sweet and savory toppings.
Is parking available at the hotel?
Yes, self parking is available for free.
Are there accommodations for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and mobility accessible facilities.
How can guests get around locally from the hotel?
The hotel offers a local shuttle service to help guests travel in the area.
What nearby restaurants can guests visit around the hotel?
Guests can enjoy various nearby dining options such as Mezzaluna Ristorante Italiano, Amaseena Restaurant And Bar, Firehouse Subs 16 and Van Dyke, Sushi Art, and Dickey's Barbecue Pit.
What nearby attractions are there for guests to explore before or after their stay?
Guests can visit Kuka Metro Park Way, a nearby park offering outdoor activities and relaxation, perfect for a leisure stroll before or after their hotel stay.