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Discover West Michigan's Lakeshore at the Waterfront Holiday Inn + Conference Center
Welcome to the Waterfront Holiday Inn + Conference Center. We are the center point between Grand Haven and Muskegon. Located directly on the waters of the Grand River, Jump start your day with great views and a delicious breakfast and complete your day at our on-site restaurant and Tiki Bar. In addition to our nearby lakeshore attractions, we are a central meeting location for West Michigan business and a favorite destination for off-site conferences and events. The Holiday Inn is here to meet all of your leisure and business needs.
Located on the main floor of the hotel, conference and event attendees can easily navigate over 8,000 sq ft of flexible, modern meeting spaces and Waterfront Ballroom with indoor/outdoor access. Our on-site catering team is here to provide locally sourced, customizable menus to your taste. At the Waterfront Holiday Inn, the details are on us while you focus on what matters most.
Location
Holiday Inn Grand Haven - Muskegon by IHG
940 W Savidge Street, Spring Lake, MI
49456, United States
Hours
Reviews
4.2
1,245 reviews
5 stars
678
4 stars
331
3 stars
107
2 stars
58
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Max and Angela for their exceptional service.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty rooms, mold, and unkempt public areas, leading to dissatisfaction among guests.
Room Quality
Guests reported that rooms were often small, outdated, and in need of maintenance, with issues such as poor drainage and uncomfortable beds.
Amenities and Location
The hotel’s location by the river and its amenities like pools and outdoor games were positively noted, although some guests felt the facilities needed better upkeep.
Value for Money
Many reviewers felt the hotel was overpriced for the quality of service and amenities provided, especially in comparison to other options in the area.
- KBKeith BakerOct 31, 20253.0Disappointing experience with the room labeled "standard" had small dimensions with limited storage and seating. Room faced the parking lot and bridge with truck traffic. Small ledge with one chair. Pricey. No free breakfast. Indoor pool was not heated enough for our liking and the pool area chilly. We prefer IHG but we'll skip this location next time.
- KKKriegbossOct 21, 20255.0I come out to this area for work a lot and almost always stay at this hotel. It's got a lot going for it. But best of all is the people. My travel this week has been an absolute nightmare and when I spoke with Samantha (God I hope I didn't mishear her name) she worked with me to make sure my accomodations were taken care of and I could cross the hotel stay off my long list of troubles. Thank you, sincerely.
- RHRoberta HallOct 19, 20254.0Checking in was friendly and easy. Room was very clean. Bed was comfortable. And shower was invigorating. But the tub did not drain well. Also the refrigerator was not cold at all. The whole hotel needs a little TLC. Furniture throughout is old, chipped. The yellow chairs in the hall of the hall lobby were stained and gross looking. We ate breakfast at the on site restaurant. The waitress was friendy and attentive. Food was good. Over all good place to stay.
- PHParker HolderOct 15, 20254.0Stayed here for one night just passing through town on a work trip. The hotel itself is nice and was decently clean. Staff were nice but nothing over the top. Only reason for the 4 stars instead of 5 is because our shower/tub would not drain at all. And we could easily hear our neighbors. It’s not like they were being loud but we could hear the small things- like them turning on the shower or even flushing the toilet. Overall, not a bad place to stay but I wouldn’t recommend paying over $150 per night. At that price, it wouldn’t be worth it.
- ZDZinnia DanOct 12, 20251.0Worst hotel ever. Don’t come here. Everything was overpriced. We were expecting breakfast buffet because we paid a lot to get a room and instead we were given the choice of make to order breakfast. The hotel itself was a mess with stains everywhere. Especially, the bathtub had mysterious stains and on the first floor, there were also more stains on the ground and on the ceilings. When we went to use the advantage of electric car charging, in the parking lot, we were bummed to see a car that wasn’t an electric parked in the electric car charging station. We even went to the front desk to complain and they did nothing about the problem. Very disappointed and not coming back again.
Frequently Asked Questions About Holiday Inn Grand Haven - Muskegon by IHG
What are the check-in and check-out times at Holiday Inn Grand Haven - Muskegon by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer accessibility features such as accessible parking and mobility access?
Yes, the hotel provides accessible parking and is mobility accessible.
Are pets allowed at the Holiday Inn Grand Haven - Muskegon by IHG?
No, pets including dogs and cats are not allowed at the hotel.
What fitness and wellness amenities are available at the hotel?
The hotel offers a free fitness center with equipment including elliptical machines, free weights, and treadmills, as well as indoor and outdoor pools and a hot tub.
Is there free parking available at the hotel?
Yes, free parking is available for guests at the property.
Does Holiday Inn Grand Haven - Muskegon by IHG offer any business facilities?
Yes, the hotel has a business center and five meeting rooms, offering over 8,000 sq ft of flexible, modern meeting spaces including the Waterfront Ballroom.
Are there on-site dining options at the hotel?
Yes, the hotel has one restaurant and the on-site Tiki Bar, Jack's Tiki Bar, where guests can enjoy meals and drinks.
How can guests book rooms or access hotel amenities digitally?
Guests can use digital guest room keys and enjoy contactless check-in and checkout. The hotel also supports booking and amenity info via the IHG Hotels & Rewards app available on iOS and Android.
What nearby attractions can guests visit before or after their stay?
Guests might enjoy visiting nearby parks such as Ferry Park and William Ferry Park, or check out the local marina at Holiday Isle Marina and Village Cove Marina for outdoor activities.
Are there nearby dining and entertainment options close to the hotel?
Yes, guests can try local dining at Burger Theory, Dr. Rolf’s Barbeque, Smalltown Sandwich Shop, and Beefy’s Burger Shack, or enjoy craft brews at Old Boys’ Brewhouse brewery.