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Discover West Michigan's Lakeshore at the Waterfront Holiday Inn + Conference Center
Welcome to the Waterfront Holiday Inn + Conference Center. We are the center point between Grand Haven and Muskegon. Located directly on the waters of the Grand River, Jump start your day with great views and a delicious breakfast and complete your day at our on-site restaurant and Tiki Bar. In addition to our nearby lakeshore attractions, we are a central meeting location for West Michigan business and a favorite destination for off-site conferences and events. The Holiday Inn is here to meet all of your leisure and business needs.
Located on the main floor of the hotel, conference and event attendees can easily navigate over 8,000 sq ft of flexible, modern meeting spaces and Waterfront Ballroom with indoor/outdoor access. Our on-site catering team is here to provide locally sourced, customizable menus to your taste. At the Waterfront Holiday Inn, the details are on us while you focus on what matters most.
Location
Holiday Inn Grand Haven - Muskegon by IHG
940 W Savidge Street, Spring Lake, MI
49456, United States
Hours
Reviews
4.2
1,246 reviews
5 stars
679
4 stars
331
3 stars
107
2 stars
58
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Max and Angela for their exceptional service.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty rooms, mold, and unkempt public areas, leading to dissatisfaction among guests.
Room Quality
Guests expressed disappointment with room sizes, outdated furnishings, and maintenance issues such as broken AC units and poor drainage.
Location and Amenities
The hotel’s location near the river and its amenities like pools and outdoor games received positive feedback, although some guests found the pricing high for the value offered.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it overpriced and of poor quality.
- KJK* JosephDec 31, 20255.0Nice staff, clean, great pool area (warm enough for 1 1/2 & 3 year old to enjoy both pool and hot tub at the end of December). We’ll definitely be coming back
- KBKeith BakerOct 31, 20253.0Disappointing experience with the room labeled "standard" had small dimensions with limited storage and seating. Room faced the parking lot and bridge with truck traffic. Small ledge with one chair. Pricey. No free breakfast. Indoor pool was not heated enough for our liking and the pool area chilly. We prefer IHG but we'll skip this location next time.
- KKKriegbossOct 21, 20255.0I come out to this area for work a lot and almost always stay at this hotel. It's got a lot going for it. But best of all is the people. My travel this week has been an absolute nightmare and when I spoke with Samantha (God I hope I didn't mishear her name) she worked with me to make sure my accomodations were taken care of and I could cross the hotel stay off my long list of troubles. Thank you, sincerely.
- RHRoberta HallOct 19, 20254.0Checking in was friendly and easy. Room was very clean. Bed was comfortable. And shower was invigorating. But the tub did not drain well. Also the refrigerator was not cold at all. The whole hotel needs a little TLC. Furniture throughout is old, chipped. The yellow chairs in the hall of the hall lobby were stained and gross looking. We ate breakfast at the on site restaurant. The waitress was friendy and attentive. Food was good. Over all good place to stay.
- PHParker HolderOct 15, 20254.0Stayed here for one night just passing through town on a work trip. The hotel itself is nice and was decently clean. Staff were nice but nothing over the top. Only reason for the 4 stars instead of 5 is because our shower/tub would not drain at all. And we could easily hear our neighbors. It’s not like they were being loud but we could hear the small things- like them turning on the shower or even flushing the toilet. Overall, not a bad place to stay but I wouldn’t recommend paying over $150 per night. At that price, it wouldn’t be worth it.
Frequently Asked Questions About Holiday Inn Grand Haven - Muskegon by IHG
What are the check-in and check-out times at Holiday Inn Grand Haven - Muskegon by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer accessibility features such as accessible parking and mobility access?
Yes, the hotel provides accessible parking and is mobility accessible.
Are pets allowed at the Holiday Inn Grand Haven - Muskegon by IHG?
No, pets including dogs and cats are not allowed at the hotel.
What fitness and wellness amenities are available at the hotel?
The hotel offers a free fitness center with equipment including elliptical machines, free weights, and treadmills, as well as indoor and outdoor pools and a hot tub.
Is there free parking available at the hotel?
Yes, free parking is available for guests at the property.
Does Holiday Inn Grand Haven - Muskegon by IHG offer any business facilities?
Yes, the hotel has a business center and five meeting rooms, offering over 8,000 sq ft of flexible, modern meeting spaces including the Waterfront Ballroom.
Are there on-site dining options at the hotel?
Yes, the hotel has one restaurant and the on-site Tiki Bar, Jack's Tiki Bar, where guests can enjoy meals and drinks.
How can guests book rooms or access hotel amenities digitally?
Guests can use digital guest room keys and enjoy contactless check-in and checkout. The hotel also supports booking and amenity info via the IHG Hotels & Rewards app available on iOS and Android.
What nearby attractions can guests visit before or after their stay?
Guests might enjoy visiting nearby parks such as Ferry Park and William Ferry Park, or check out the local marina at Holiday Isle Marina and Village Cove Marina for outdoor activities.
Are there nearby dining and entertainment options close to the hotel?
Yes, guests can try local dining at Burger Theory, Dr. Rolf’s Barbeque, Smalltown Sandwich Shop, and Beefy’s Burger Shack, or enjoy craft brews at Old Boys’ Brewhouse brewery.