Certified by Holiday Inn Grand Haven - Muskegon by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Discover West Michigan's Lakeshore at the Waterfront Holiday Inn + Conference Center
Welcome to the Waterfront Holiday Inn + Conference Center. We are the center point between Grand Haven and Muskegon. Located directly on the waters of the Grand River, Jump start your day with great views and a delicious breakfast and complete your day at our on-site restaurant and Tiki Bar. In addition to our nearby lakeshore attractions, we are a central meeting location for West Michigan business and a favorite destination for off-site conferences and events. The Holiday Inn is here to meet all of your leisure and business needs.
Located on the main floor of the hotel, conference and event attendees can easily navigate over 8,000 sq ft of flexible, modern meeting spaces and Waterfront Ballroom with indoor/outdoor access. Our on-site catering team is here to provide locally sourced, customizable menus to your taste. At the Waterfront Holiday Inn, the details are on us while you focus on what matters most.
Location
Certified by Holiday Inn Grand Haven - Muskegon by IHG • Mar 01, 2026
Certified by Holiday Inn Grand Haven - Muskegon by IHG • Mar 01, 2026
Reviews
4.2
1,252 reviews
5 stars
683
4 stars
332
3 stars
107
2 stars
59
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Angela and Max for their exceptional service.
Cleanliness Issues
Several reviews highlighted concerns about cleanliness, including dirty rooms, mold, and unkempt public areas.
Room Quality
Guests reported mixed experiences with room quality, noting issues like small dimensions, outdated furniture, and maintenance problems.
Location and Amenities
The hotel’s location near the river and various amenities, such as pools and outdoor activities, received positive feedback.
Breakfast and Pricing
Customers expressed disappointment over the lack of complimentary breakfast and considered the pricing to be high for the value received.
SK
Sue Kelly
6 days ago
5.0
Lovely hotel, beautiful view (even though it is the dead of winter) and terrific friendly service. I highly recommend and look forward to using them again.
JN
Janae Nicholson
Feb 23, 2026
5.0
Angela at front desk was very kind and helpful. Clean rooms and close to everything needed.
SF
Shawn Foster
Feb 21, 2026
2.0
Never ever get a room by the pool it’s all screaming kids and adults all day and night I’ll never stay here again!!! Tried to get a weekend of quiet time and that absolutely didn’t happen it’s a nice area but trust me get away from the pool and if you’re an adult don’t even think about getting near the pool without screaming kids in it!
NN
Nicholas Niemiec
Feb 14, 2026
4.0
Older hotel property but well kept and clean. Good location. Plenty of food and activity options nearby. Decent breakfast buffet, which is worth it if you have kids. We stayed in February for a local hockey tournament. We would stay here again.
KJ
K* Joseph
Dec 31, 2025
5.0
Nice staff, clean, great pool area (warm enough for 1 1/2 & 3 year old to enjoy both pool and hot tub at the end of December). We’ll definitely be coming back
Frequently Asked Questions About Holiday Inn Grand Haven - Muskegon by IHG
What are the check-in and check-out times at Holiday Inn Grand Haven - Muskegon by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer accessibility features such as accessible parking and mobility access?
Yes, the hotel provides accessible parking and is mobility accessible.
Are pets allowed at the Holiday Inn Grand Haven - Muskegon by IHG?
No, pets including dogs and cats are not allowed at the hotel.
What fitness and wellness amenities are available at the hotel?
The hotel offers a free fitness center with equipment including elliptical machines, free weights, and treadmills, as well as indoor and outdoor pools and a hot tub.
Is there free parking available at the hotel?
Yes, free parking is available for guests at the property.
Does Holiday Inn Grand Haven - Muskegon by IHG offer any business facilities?
Yes, the hotel has a business center and five meeting rooms, offering over 8,000 sq ft of flexible, modern meeting spaces including the Waterfront Ballroom.
Are there on-site dining options at the hotel?
Yes, the hotel has one restaurant and the on-site Tiki Bar, Jack's Tiki Bar, where guests can enjoy meals and drinks.
How can guests book rooms or access hotel amenities digitally?
Guests can use digital guest room keys and enjoy contactless check-in and checkout. The hotel also supports booking and amenity info via the IHG Hotels & Rewards app available on iOS and Android.
What nearby attractions can guests visit before or after their stay?
Guests might enjoy visiting nearby parks such as Ferry Park and William Ferry Park, or check out the local marina at Holiday Isle Marina and Village Cove Marina for outdoor activities.
Are there nearby dining and entertainment options close to the hotel?
Yes, guests can try local dining at Burger Theory, Dr. Rolf’s Barbeque, Smalltown Sandwich Shop, and Beefy’s Burger Shack, or enjoy craft brews at Old Boys’ Brewhouse brewery.
Brand Certified Facts from Holiday Inn Grand Haven - Muskegon by IHG
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Certified March 01, 2026Yext Knowledge Graph
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