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Location
Holiday Inn Express & Suites Southgate - Detroit Area by IHG
13333 Heritage Center Dr., Southgate, MI
48195, United States
Hours
Reviews
4.2
607 reviews
5 stars
361
4 stars
128
3 stars
51
2 stars
23
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Brittany, Towana, and Alexis for their exceptional service.
Cleanliness
Overall, guests found the hotel to be clean and well-maintained, although some noted issues with specific rooms or areas.
Breakfast Quality
The breakfast received mixed reviews; while many enjoyed the variety and quality, some reported issues with food availability and staff service during busy times.
Room Issues
Several guests experienced problems with room conditions, including maintenance issues, cleanliness concerns, and unpleasant odors.
Customer Experience
There were notable complaints regarding customer service, particularly in handling issues and communication during problems like power outages.
- DDDeafnatureloverJan 2, 20264.0Check in and check out staffs are very friendly. They show lot of respects. Thank you for good services. Unfortunately, breakfast few weren’t good. Bagel was very hard like rock. Scramble eggs taste great it wasn’t warm enough. All other foods taste great. I feel uncomfortable a lady who works for breakfast and clean the tables. She keeps target eyes at us. Follows us in breakfast room. Feel uncomfortable with her behaviour. Swimming pool was nice. There is no hot tub (spa). Wish to have hot tub to relax. The washroom was out of the order. Can’t use the washroom. The benches and chairs paint are worn out can see the steel. The hotel room was amazing very clean. One pillow smells strange it seems not change the pillow case cover. All other pillows are fresh and clean. Love the washroom mirror with click on and off on the mirror it’s pretty cool. The bath tub very clean and shiny like polish. I wish the room have better coat rack. It’s looks small inside the cabinet with rack. Need more chairs. Love the rubber ducks collection at front lobby. They are stinky cute ❤️It is not a jeep 🤣quack quack quack Love the front lobby have nice sign of Happy New Year 2026
- BSBryce StokesDec 31, 20255.0Had 8 rooms for a 3 day stay rooms were clean, the staff were absolutely great from Ms Brittney at the front desk to the young lady at night Melanie. The breakfast was great alot of different choice each day. Would 1000% stay again.
- TPTonya PagelDec 31, 20255.0I stayed at this hotel with my boyfriend and overall we had a great experience. The room was very clean, the property was well maintained, and the staff’s hospitality expectional. Karen in breakfast was great and we loved the biscuits and gravy. I especially want to mention Brittany at check-in — she was truly wonderful, welcoming, and very helpful. I do want to share this with kindness and respect: there was a noticeable breath odor during our interaction, which seemed like it could be related to a health or dental infection. I mention this gently and not to be unkind, but simply because it may be something management would want to address or support her with, as she otherwise provides excellent service.
- ANAndy “J” NeubeckerDec 29, 20255.0Staff was very helpful. Staff said there was a problem getting the first set of keys to work on the room. We tried three times before keys would work. Staff knew about the problem and was more than happy to help. Not their fault
- CNCelena NankervisNov 30, 20255.0Super friendly staff, also helpful The cook replenished the breakfast and was on it. Very clean buffet and eating area.
Frequently Asked Questions About Holiday Inn Express & Suites Southgate - Detroit Area by IHG
What time is check-in and check-out at the hotel?
Check-in at the Holiday Inn Express & Suites Southgate - Detroit Area begins at 3:00 PM. This allows housekeeping ample time to prepare rooms for new guests. Check-out is at 11:00 AM, giving guests plenty of time to pack up and leave before starting their day. Early check-in or late check-out may be available upon request, subject to availability.
Does the hotel offer free breakfast?
Yes, the hotel provides a complimentary Express Start™ breakfast for all guests. Breakfast includes a variety of both hot and cold options, such as scrambled eggs, bacon or sausage, fresh fruit, yogurt, cereals, pastries, and our signature cinnamon rolls. There are also coffee, tea, and juice options to get your day started.
Does Holiday Inn Express & Suites Southgate – Detroit Area have a Fitness Center?
Yes, Holiday Inn Express & Suites Southgate – Detroit Area offers daily access to our fully equipped Fitness Center from 5:30 AM to 11:00 PM.
Does Holiday Inn Express & Suites Southgate – Detroit Area have a pool?
Yes, Holiday Inn Express & Suites Southgate – Detroit Area offers daily access to our heated indoor pool from 6:00 AM to 11:00 PM.
Is parking available at the hotel?
Yes, the hotel provides complimentary on-site parking for all guests. Whether you’re staying for a few nights or just passing through, you’ll have access to convenient parking without additional fees. The parking lot is spacious and can accommodate vehicles of various sizes.
Does Holiday Inn Express & Suites Southgate – Detroit Area have EV chargers?
No, Holiday Inn Express & Suites Southgate – Detroit Area does not offer access to EV Charging Stations.
Are the rooms and bathrooms at Holiday Inn Express & Suites Southgate – Detroit Area ADA-compliant?
Yes, Holiday Inn Express & Suites Southgate – Detroit Area offers guest rooms and bathrooms equipped with ADA-compliant accommodations.
Which airport is closest to Holiday Inn Express & Suites Southgate – Detroit Area?
Holiday Inn Express & Suites Southgate – Detroit Area offers proximity to Detroit Wayne County Metro Airport (DTW).
What are the check-in and check-out times at Holiday Inn Express & Suites Southgate - Detroit Area?
Check-in is from 3:00 PM and check-out is at 11:00 AM at Holiday Inn Express & Suites Southgate - Detroit Area.
Is free breakfast included with my stay?
Yes, a complimentary Express Start™ breakfast buffet is available to all guests.
Does the hotel have fitness facilities?
Yes, there is a free Fitness Center available to guests during their stay.
Are pets allowed at Holiday Inn Express & Suites Southgate?
No, pets including cats and dogs are not allowed at this hotel.
Is there an airport shuttle service available?
Yes, the hotel offers a free airport shuttle service to Detroit Wayne County Metro Airport (DTW).
Does the hotel provide free parking for guests?
Yes, complimentary on-site parking is available for all guests.
What COVID-19 cleaning and safety protocols are in place?
The hotel uses commercial-grade disinfectants, enhances cleaning in guest rooms and common areas, arranges common areas for physical distancing, and staff are trained in cleaning and hand washing procedures while wearing protective equipment.
How can nearby attractions be part of my visit to Holiday Inn Express & Suites Southgate?
You can enjoy local spots like Southgate YMCA Splash Water Park for family fun, Charlie's Chop House for American dining nearby, and relax at Lounge 37 which is close for drinks and dining after your day.
Are there convenient transportation options around the hotel?
Besides the free airport shuttle, a local shuttle is available making it easy to access surrounding areas and points of interest like Wyndham Garden Southgate hotel and Yoga with Diane Fidler and friends studio.
What amenities are available for business and event needs?
The hotel offers a business center and one meeting room suitable for conferences or events, making it convenient for business travelers and organizers.