Best Western Plaza Hotel Saugatuck

Reviews

• CS

  Cathlene Czarnecki Stark

  Mar 15, 2026
  5.0
  The rooms are clean & spacious. Just a little dark, but, when you are in Saugatuck you are not going to spend that much time inside! We enjoyed the pool & hot tub. We did not use the gym. It was small but clean & had a good variety of equipment. The free breakfast was good & there was a nice selection of things to choose from. The owners & staff could not have been friendlier, more accommodating & helpful! I could not say nicer things about them! I would highly recommend this Best Western & I say that having stayed at the highest level Sandals resorts. But remember, this is a hotel in a small town, not a Caribbean resort! 😄
• AM

  Alicia McMann

  Jan 19, 2026
  1.0
  Had to pull over and stay here during a snowstorm, didn't have a choice. There was only a handful of people here and they stuck everyone in rooms right next to each other. Didn't get any sleep because other people were talking loud as possible until 2AM. Breakfast food was not good at all, sausage was freezer burnt and rock solid. We were told the plow would be here at 5:30 for the parking lot. Its 9am and there's over a foot of snow out there. They slide your receipt under the door at unknown hours of the wee morning, how awkward is that? Beds were not comfortable, the temperature control cant hold a steady temp so youre either sweating or freezing. Thankful to have a roof over our head last night during this storm but wow this place is lanky!
• WS

  Will Schwartz

  Jan 1, 2026
  3.0
  Hotel is outdated but that’s to be expected for the cheaper rates and whoever was working the front desk at ~8am on 1/1/26 was rude. Just know this place isn’t going to exceed expectations by any means.
• RA

  Rob Silverman Ascher

  Dec 8, 2025
  5.0
  Had to stop in Saugatuck during a massive snowstorm and the staff was incredibly helpful and kind. Best Western was the ideal spot for me to crash!
• EE

  Erik Eckel

  Aug 7, 2016
  5.0
  Clean rooms convenient to Saugatuck. Staff is friendly and outgoing. Would stay here again!