Cleanliness
Many guests praised the cleanliness of the rooms and property, although some reported issues with dirty bathrooms and outdated facilities.
Customer Service
While some reviews highlighted friendly and helpful staff, others criticized the lack of responsiveness and professionalism, particularly regarding complaints and reservations.
Breakfast Quality
The breakfast offerings received positive feedback for variety and quality, though some guests found it overcrowded and lacking in certain items.
Location and Views
The hotel's location and views of the lake and Mackinac Island were frequently praised, contributing to a pleasant stay experience.
Amenities
Guests enjoyed the amenities such as pools and bonfire areas, but some noted that certain facilities were outdated or in need of maintenance.