Holiday Inn Express & Suites Detroit North - Roseville by IHG

Reviews

• MT

  Myelle Taylor

  6 days ago
  1.0
  So unprofessional 🤦🏾‍♀️😫🙏🏾 but better days are coming
• VW

  Van Williams

  Feb 16, 2026
  1.0
  *****I RECEIVED A REPLY AND CALLED THE NUMBER SEVERAL TIMES ALSO SENT AN EMAIL NO RESPONSE, so I’m going to update my review everyday***On February 14th I checked into my hotel room(432). After check in I left for dinner. Upon my return I wanted to watch tv while my boyfriend was in the shower. I tried several times to turn the tv on. I called the front desk and explained the situation to Amanda she told me it was nothing she could do maintenance was not there. She offered to change my room and I declined I told her that was not necessary she said that she would add some reward points to my account because I’m a ihg member I told her that was fine. At 2:30am we attempted to cut the light off above the tv after not being successful after flicking each light switch I called the front desk to explain yet another problem in the room. After telling her what the problem was I was met with hostility because again as she yelled it was nothing she could do. I asked her why was she yelling it’s not my fault the hotel was not providing the amenities that are suppose to be offered. She hung up on my face. I called her back she picked the phone and hung up on me again. I called back and asked why she hung up she said she wasn’t going back and forth I went downstairs to ask her when the manager would be in she said they didn’t work on weekends. I asked her what her name was she said Amanda I told her that I would be calling corporate. I get back to my room proceed to go to sleep and it was a knock on the door. I asked who was there it was Roseville police department. He asked me what happen I told him the situation he said that I was being trespassed from the property. The ppl d watched me and my boyfriend get dressed. I was in lingerie he was completely naked. I’m filing this complaint because I believe she gave false information to the police department I didn’t threaten her life I didn’t yell at her. She was the aggressor. I believe she saw I was black and profiled me an angry black woman. I’m not only filing a complaint with you but I’ll be consulting and attorney as I feel I was racially profiled
• KS

  Katie Scott

  Feb 10, 2026
  5.0
  My trip here was nothing short of amazing! The rooms were very nice spacious and clean. The front desk service was great! They were very nice, i was greeted with a smile and felt very welcomed. I have free Wi-Fi, the breakfast was amazing. I will highly recommend, as to why I'll be back soon 🤩
• AB

  Audrey Burrell

  Feb 9, 2026
  1.0
  I was double charged and have reached out many many times to get this resolved. I was told that Morgan had handled it. Not one manager will call me back. Now I have a new manager Will. I have a case number 10586201733. I don't like leaving negative reviews, but I can't seem to get any response. Can you please address this, this is not professional. It is unprofessional that I am emaiing these managers personally. Why isn't there a Holiday Inn email?
• LW

  Lauren West

  Feb 8, 2026
  1.0
  Terrible customer service, rude employees.