Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Comfort meets convenience at Holiday Inn Express Romulus/Detroit Airport with a free 24-hour shuttle service. One mile from Detroit Metropolitan Airport and a short 20-minute drive from downtown Detroit, our hotel is the ideal choice for a quick stopover or a family getaway. Make travel easy by taking advantage of our 8-and 16-day Park Stay Go Packages. Dive into the city's vibrant food truck scene, visit the Henry Ford Museum, explore Lower Huron Metropark, or catch a game at Ford Field.Start your day with our free Express Start™ Breakfast, stay active in our Fitness Center, and enjoy free Wi-Fi. At the end of the day, unwind in comfortable rooms with plush bedding and soothing Dove products. We’ll make your Detroit stay unforgettable!
Location
Holiday Inn Express Romulus / Detroit Airport by IHG
7680 Merriman Road, Romulus, MI
48174, United States
Hours
Reviews
4.1
1,020 reviews
5 stars
478
4 stars
302
3 stars
125
2 stars
50
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several staff members, particularly Farrah and Christie, received praise for their friendly and helpful service, while others were criticized for rudeness and lack of professionalism.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unclean bathrooms, leading to a negative overall impression.
Room Condition
Guests noted that many rooms were outdated and in need of repairs, with issues such as broken furniture and poor maintenance.
Breakfast Quality
The breakfast offerings were frequently described as inadequate, with complaints about cold food and limited options.
Convenient Location
The hotel's proximity to the airport and shuttle service were frequently mentioned as positive aspects, making it a convenient choice for travelers.
- LDLance DavisJan 5, 20265.0I wish I asked the ladies name that checked us in today. Unfortunately it is not the normal experience to get great customer service these days. The person who checked us in was friendly, helpful, and just overall delightful to deal with. If corporate recognizes great guest experiences from staff we checked in at about 4 pm on January 5. Give her employee of the year or whatever you can. Thank you.
- MMMaeDec 30, 20251.0While waiting at the Detroit airport, we had a hard long time getting to talk with Farrnch at the front desk as to time and place pick up from the Detroit airport. We arrived at our HOLIDAY INN EXPRESS. Romulus. Farrnch ,, was all by herself. Doing the job of 3 people. The hotel was so very busy , !!! After waiting for 4 people ahead of us,, her attitude was great. She has been totally wonderful and professional . Such an asset. For your Holiday Inn Express. This hotel has been one of the worst hotel experiences we have ever stayed at, in terms of cleanliness. We stayed here last night after an eleven hour direct flight from Istanbul. I was on the phone at 10;00 p.m. looking for another clean hotel. Our car pick up was for the next day. So , we were stuck here. I have pictures,,, rooom was dirty smelling,, we really did sleep with the windows open . A filthy hotel . Unbelievably !!! Everywhere !! Carpets, outside of microwave. T.V.. Nothing worked in the breakfast department. This place looks like a tornado has gone through it. We travel monthly, so we know. We feel very sorry for the obvious staff who cared and tried to make the best work. I always read all the reviews,,, how this has been given a 4,, is beyond me. It should be a """ 1or 2"" . FARRCH and MS. PAT, did the best they could do. Working very very hard.
- SISteve IsomDec 24, 20253.0This hotel is tired and outdated. Carpet in room and hallways needed vacuuming. As a Diamond Elite I was surprised this property meets IHG standards. Would not recommend. So many better choices nearby.
- TMThe MackDec 21, 20255.0Christie was amazing ! She made sure to accommodate us swiftly and inform us on every piece of our hotel’s amenities. She made sure to make us feel secure and safe with the payment process as well as our room security . Hotel was clean and provided a rejuvenating nights rest. If there was a chance to allocate 10 stars , we would!
- SMSteve MaplesDec 17, 20251.0This Hotel is having a roof out on but they need major updates on the inside. I had maybe 4 channels on TV, NONE of which I watch. I notified front Desk and she basically said they are aware of the issue but deal with it. As a Diamond Elite member, I was not greeted with appreciation on that status l, not offered points or snack. She didn't offer an upgrade or discount for the Television issue. I won't stay here again.
Frequently Asked Questions About Holiday Inn Express Romulus / Detroit Airport by IHG
Do you offer guest parking?
Yes, Holiday Inn Express Romulus/Detroit Airport Hotel offers complimentary guest parking during your stay.
Do you offer long-term parking?
Yes, Holiday Inn Express Romulus/Detroit Airport Hotel offers 8-day and 16-day long-term parking packages.
Do you offer shuttle service?
Yes, Holiday Inn Express Romulus/Detroit Airport hotel offers a shuttle service to and from Detroit Metro Airport only. Available 24/7 does not require scheduling ahead of time.
Do you have breakfast?
Yes, Holiday Inn Express Romulus/Detroit Airport Hotel offers a complimentary Express Start™ Breakfast daily, featuring hearty and healthy, hot and cold selections.
Does your hotel allow pets?
No, unfortunately Holiday Inn Express Romulus/Detroit Airport Hotel does not allow pets. The only animals allowed are service animals.
Does Holiday Inn Express Romulus/Detroit Airport offer airport shuttle service?
Yes, the hotel provides a free 24-hour shuttle service to and from Detroit Metropolitan Airport.
Is breakfast included at the hotel?
Yes, guests can enjoy a complimentary Express Start™ Breakfast featuring both hot and cold selections.
What are the check-in and check-out times at the hotel?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Are pets allowed at Holiday Inn Express Romulus/Detroit Airport?
No, pets are not allowed, except for service animals.
Does the hotel provide accessibility features?
Yes, the hotel offers accessible parking and is mobility accessible with an elevator available.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas.
Can guests use a fitness center during their stay?
Yes, a fitness center with elliptical machines, free weights, and treadmills is available for free.
Are there nearby dining options close to the hotel?
Yes, nearby restaurants include Leo's Coney Island, Merriman Street Grill, and Beirut Restaurant, offering a variety of cuisines like American, Greek, and Middle Eastern.
What hotels are located near Holiday Inn Express Romulus/Detroit Airport?
Nearby hotels include La Quinta Inn Detroit Airport Romulus, Americas Best Value Inn Romulus Detroit Airport, and Sheraton Detroit Metro Airport, providing various lodging options.
Are there any nearby attractions or venues guests might want to visit?
Guests can explore venues such as Michigan Classic concert venue and enjoy dining or socializing at Capitol Bistro & Bar and Connections American restaurant and wine bar.