Spark by Hilton Plymouth

Reviews

• MO

  Michael Oluduro

  4 days ago
  5.0
  Pretty good location to stay for a night. The rooms are simple. You get soap, towels, clean bedding, ironing board set, and a TV. The breakfast is good and everything is pretty much good for what you pay for. The hotel is generally clean, and refreshed. Nice fitness center and small indoor pool. Service was great overall and Lydia was really patient with me throughout the check in process. Appreciated that so much
• KW

  Kelly Walling

  Nov 14, 2025
  2.0
  Solo Disabled Women Not Safe here. #hilton #dobetter Nolan, the General Manager, walked away from his job today — and in this case, he walked away from me He never replied to my emails, he never spoke to me directly, he never texted me. Nothing. Silence across the board. (He did say in person today around noon or so that he would talk to the staff and find out why he wasn't made aware of how serious of a situation this was because now I guess he lives in Plymouth about 5 to 7 minutes away from here. ) And he did this knowing I was upset about how the Lydia at the front desk insulted me as well as the sales director’s comments, if that was passed on accurately from Lydia. Apparently they don't believe that my Business can bring in enough money into this business so the sales director changed her mind about chatting with me. Apparently I’m not the kind of guest they care to keep safe or satisfied. Wild. (I do meet a lot of people because when I'm in a good mood I like to network and get to know people and find ways to help my community) You talk a big game, Nolan. But today you proved exactly how you run a hotel: by leaving two hours before your shift ends and putting William in charge, despite everything happening here. No response to my email. No response in person. No text. Not even a word on my Google review. You just left. That tells me everything I need to know. And I will be contacting Corporate for their response on guest safety and the way their staff handles complaints like mine Original post below I want Hilton to understand something that seems to get lost in the shuffle: when women say we don’t feel safe, that needs to be taken seriously the first time. Three of us—three women—went to management today with concerns about a male employee’s behavior. Instead of being heard, we were dismissed. The manager acted like his personal errands mattered more than our comfort and safety. That isn’t the Hilton standard, and it certainly isn’t the standard Paris Hilton herself has spent years advocating for. I admire Paris for turning her own trauma into empowerment; she knows what it means to be ignored by the people who were supposed to protect her. That’s why this hits so hard. Before even booking this stay, I contacted Hilton’s Accessibility Team and even reached out to 11:11 Media because safety and disability access aren’t footnotes in my life—they are my life. I’m autistic, I have ADA accommodations, and I take safety protocols seriously. I haven’t heard back yet, which is fine, but it shows how committed I am to understanding what protections Hilton has in place. Unfortunately, the way things unfolded here made me feel the exact opposite of protected. For context, I’m not a stranger to this town. I grew up here. I’m a Level 7 Google Local Guide, and I’ve spent years building my own crisis-response and community-support work through Organized Mess Solutions. My instincts come from experience—emergencies, harassment, police interactions, and real trauma—not from guessing. My company is all about reading a situation clearly and responding in real time with care and clarity. If Hilton ever wanted disability-informed, trauma-informed insight into keeping guests safe—especially women—I would gladly provide that perspective. Not for attention, not for glamor, but because I know exactly what it feels like to ask for help and be met with silence. A simple, common-sense action—like bringing in a female employee to supervise until things could be evaluated—would have made all the difference. Right now, this hotel is my home because my own house isn’t safe. I want to feel comfortable staying here. I want to settle in, work, sleep, and breathe without being hyper-aware of every footstep. I hope Hilton cares enough to look into this, because women deserve safety without having to fight for it. That’s the Hilton I believe in.
• BB

  Brooke Brockman

  Nov 10, 2025
  5.0
  This weekend, our soccer crew fluttered into the Spark by Hilton—right in the middle of a “freeze-your-face-off” soccer weekend. Now listen, this hotel may not have the glittering chandeliers or a lobby pianist serenading your entrance like some of the bigger Hiltons… but it absolutely sparkles where it matters. From the moment we walked in, we were met with genuine warmth (which we needed, considering the weather outside could only be described as “North Pole adjacent.”) But the real highlight? Willi. A true gem. A hospitality hero. The unofficial Team Parent of the Weekend. He went above and beyond—chatting with the kids, checking on the parents, making sure we had everything we could possibly need. Snacks? Taken care of. Questions? Answered with kindness. Morale? Sky-high thanks to him. Our team may have battled winds, slush, and temperatures that made us question our life choices… but inside Spark, we were cozy, welcome, and honestly having a great time. If you’re looking for a stay full of heart, good value, and staff who make you feel like you’re among friends—this is the place. We’ll definitely be back the next time soccer season decides to test our commitment and our circulation. ⚽️❄️ Five stars, zero regrets, all the warm fuzzies.
• CM

  Courtney Morris

  Nov 10, 2025
  5.0
  Wonderful Stay Thanks to the Amazing Staff! We had such a great experience at the Spark by Hilton in Plymouth, MI! From the moment we checked in, the front desk team made us feel welcome and at home. Lydia and Margaret were both incredibly friendly and accommodating, always ready to help with a smile. A special shoutout goes to Willy — he truly went above and beyond to make our stay fun and enjoyable. His positive energy and attention to detail made a huge difference and honestly ended up being one of the best parts of our trip. The hotel itself was clean, comfortable, and conveniently located, but it’s the people who really made it stand out. We’ll definitely be back next time we’re in the area!
• LK

  Lola KHALIL

  Oct 31, 2025
  5.0
  I just stayed at the Spark by Hilton in Plymouth and it was an experience I’ll never forget. The rooms were up to Hiltons standards and the breakfast was okay for me. I have to say my motivation to write this review came from the service I received from Lydia. She turned my stressful situation into a smooth one. I’ve been to a lot of hotels. I’ve met a lot of people. I’ve never met someone so sweet, so genuine. Someone who you can tell truly puts her heart into what she does. Into how she treats people. And asks for nothing in return. She knew my financial situation so she refused my tip. Which also reflects how thoughtful of a person she is. But this is my google account so she cannot stop me from writing. If you’re looking for a hotel in Michigan, look no further. If you get the pleasure of meeting Lydia especially if you’re down like I was, you’re blessed. I hope this hotel recognizes her, because employees like her are the reason I’ll return.

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