Spark by Hilton Plymouth

Reviews

• SE

  September Bliss Events

  Jan 4, 2026
  1.0
  I want to preface this by saying we were long-term guests at the previous Comfort Inn location. While the hotel itself was not fancy, it was adequate, and we stayed frequently because of the exceptional customer service. We often stayed multiple days at a time as a family of four, and the staff was consistently attentive, professional, and welcoming. They knew me by name, recognized my family, and built a strong rapport with us. At one point, we were even offered an upgraded stay in one of the finished rooms prior to public release in exchange for an honest review. As a business owner, it takes a lot for me to leave reviews. Customer service across many industries has declined, and people are often quick to tear down businesses over minor issues. I am very intentional with my words and only leave reviews when they are truthful and warranted. Recently, I booked a room for my husband, who has been grieving the loss of his mother. I wanted him to have space to decompress. Upon arrival, he was told I had accidentally booked the wrong date and that it could not be changed. I was aware the original reservation was prepaid and non-refundable; my focus was simply securing another room quickly. The website only showed queen beds, so I called the front desk to ask if any king rooms were available. The staff member confirmed they were and said he could book one over the phone. I explained my husband was waiting in the lobby and that I wanted to book a new room, not change the original reservation. Once I mentioned my husband, the staff member began explaining why he couldn’t modify the first booking. I calmly stated that I was not concerned about the original reservation and just wanted to book the new room. He then rudely responded, “Well go book it online then,” and hung up. I booked another room online immediately. Shortly after, my husband called me extremely upset. He is not confrontational and avoids conflict. When he returned home, he explained that the employee had approached him in the lobby and said, “Your wife doesn’t know how to speak to people.” When my husband calmly asked him not to speak about me, the employee escalated further and said, “You people don’t know how to talk to people.” Based on the context and wording, this statement was clearly racially charged and directed at Black people. When my husband asked to speak with a manager, the employee yelled, “I am the manager.” My husband said the employee was horrible and then left the hotel. I am not someone who automatically attributes negative interactions to racism, and I initially believed the employee was simply rude. It was only after hearing my husband’s full account that the racial undertone became clear. What hurts most is that something I intended to do to support my grieving husband instead made his day significantly worse. This employee never should have approached my husband or continued antagonizing him after being asked to stop. After reviewing online feedback for the rebranded hotel (Spark), I also noticed multiple reviews referencing aggression and rudeness from a male staff member, suggesting this may be an ongoing issue. I would leave zero stars if that were possible.
• AA

  Angelina

  Jan 3, 2026
  5.0
  they did great, good service, very clean. Lydia is also very good deserves a raise!!
• AS

  Aaron S

  Dec 24, 2025
  5.0
  If you're needing a nice simple place to stay, Spark is definitely more than sufficient. Lydia at the front desk was very welcoming with a warm attitude and the bed was one of the more comfortable ones I've been recently. Reasonably priced and close to the main interstate. I highly recommend you stay here if given the chance
• NB

  Nate Blackburn

  Dec 18, 2025
  5.0
  I've stayed here on two different weeks recently and I would come back whenever I've visiting the client I'm working with. Service - Absolutely excellent. I will never forget How Lydia helped me during a December winter storm. It was 7am in the morning, still dark and snow was coming down heavily. Of course my rental car had no ice scrapper / snow remover and my windshield / mirrors had 3 inches of snow and ice. I ran back in asked the front desk team if they had a scrapper, they did not. Lydia offered her personal one, ran out to her car in the snow and passed me hers. Wow. During my second visit Laura checked me in. I didn't realize that I actually already booked and had two reservations. Laura called the manager, did a challenging internal process to provide me a refund without the hassle of switching rooms or bringing back the keys. The lovely kitchen/breakfast attendant (not sure her name) was cleaning up the breakfast 30 min after the cut of time, I walked over know that I was out of luck, she said "Im still putting things away go ahead and get a little food" I was able to get some juice and a packet of Oatmeal. All in all this is the best affordable suite style hotel I've stayed at. It is newly remolded, exceptionally clean, stylish, and has team members that lead with a warm smile are extremely professional and seam to actually care. Highly recommended.
• HB

  Huy Bui

  Dec 14, 2025
  4.0
  I had a really solid stay at Spark by Hilton. The room was clean and modern, and the bed was especially comfy—I slept great every night. The pool was warm and well-maintained, which was a nice bonus and made it easy to relax after a long day. The only small downside was breakfast. There wasn’t much of a hot breakfast available; it was mostly grab-and-go items. While convenient, a few more hot options would’ve made it even better. Overall, it’s a comfortable, clean, and reliable place to stay, and I’d definitely choose Spark by Hilton again.

Frequently Asked Questions About Spark by Hilton Plymouth