Business Details
About
Hotel
Twelve Oaks Mall is less than three miles from our hotel. Emagine Theaters, the Zekelman Holocaust Center, the Suburban Collection Showplace, and companies including Kongsberg Automotive and Miles Cooper Standard are within seven miles. Detroit Metro Airport DTW is 30 miles away. Enjoy our fitness center, free hot breakfast, and complimentary WiFi.
Location
Hours
Reviews
4.2
168 reviews
5 stars
103
4 stars
29
3 stars
12
2 stars
10
1 star
14
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Ramon, Triniti, and Preston for their exceptional service.
Cleanliness Issues
While some guests found the hotel clean and well-maintained, several reviews pointed out significant cleanliness issues, particularly in bathrooms, with reports of mold, hair, and unpleasant odors.
Comfort and Amenities
Guests appreciated the comfortable beds and modern decor, but there were complaints about room layouts, noise levels, and HVAC issues affecting sleep quality.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying it while others felt it lacked variety and quality.
Customer Service Concerns
Several reviews mentioned poor customer service experiences, particularly regarding handling complaints and issues during stays.
- QBQueen Bee6 days ago5.0This place is extremely nice! The front desk is always so friendly and happy! Very helpful and very clean! Hot delicious breakfast including bacon! Newer everything! Free coffee 24/7
- MDMark DavisJan 2, 20262.0No swimming pool. Average hotel. Better hotels in the area. Stayed 3 nights no maids came to clean room.
- KKKeishaJan 1, 20265.0It was a nice experience staying at a Tru hotel by Hilton absolutely beautiful very clean , amazing buffet breakfast, the gym had good quality brand equipment which was it almost perfect condition. I would stay at a Tru hotel again .
- NBNikita BabintsevDec 31, 20255.0First time staying here and had an awesome experience. Raymone was very professional and helpful even at 2:30 am when I was checking in. Pretty new hotel, enjoying the walk in shower. Great place
- DHDoctors HospitalDec 20, 20255.0I had a pleasure to meet a Rockstar employee named Triniti. She had a great attitude and really made the customers feel welcomed. It makes such a difference when you have employees like this greeting customers, and as the old cliché goes, you only have one chance to make a first impression… The industry needs more employees like Triniti.
Frequently Asked Questions About Tru by Hilton Novi Detroit
What are the check-in and check-out times at Tru by Hilton Novi Detroit?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Tru by Hilton Novi Detroit offer complimentary breakfast?
Yes, the hotel offers free breakfast to its guests.
Is there free WiFi available at Tru by Hilton Novi Detroit?
Yes, WiFi is available for free in public areas along with public internet terminals.
Are pets allowed at Tru by Hilton Novi Detroit?
Yes, pets including cats and dogs are welcome at the hotel.
What accessibility features does Tru by Hilton Novi Detroit provide?
The hotel offers accessible parking, an accessible elevator, and mobility accessibility throughout the premises.
Does the hotel have a fitness center and business center?
Yes, there is a fitness center available for free along with a business center.
Is parking available at Tru by Hilton Novi Detroit, and is it free?
Yes, self-parking is available and free for guests.
Are there any nearby entertainment venues close to Tru by Hilton Novi Detroit?
Yes, Twelve Oaks Mall and Emagine Theaters are located less than three miles from the hotel, providing shopping and entertainment options.
How can guests access transportation options around Tru by Hilton Novi Detroit?
While there is no airport shuttle or local shuttle service, Detroit Metro Airport is approximately 30 miles away, and nearby companies such as Ryder offer truck and RV rentals that may assist with transportation needs.
What nearby educational and childcare facilities are accessible from the hotel?
Nearby options include The Goddard School, Train Station Preschool, and Novi Christian Academy for daycare, preschool, and elementary education needs.