Staybridge Suites Detroit - Novi by IHG

Reviews

• EG

  Eric gilliland

  Feb 18, 2026
  3.0
  There were broken things in the room that should have been fixed before letting visitors stay.
• TH

  Tami Harding

  Feb 17, 2026
  5.0
  Very clean and nice. Awesome breakfast wish I could be there to have it but I leave for work to early in the morning.
• SJ

  Suzanne Jerore

  Feb 16, 2026
  3.0
  Let me start by saying we stay at Staybridge Suites often as a family including out of state locations. This was by far the worst experience we have ever had. Upon checking in, we were told it was a 150 security deposit (we booked two nights) to which we paid. We were taken aback though because in every location we ever stayed at it was 50 dollars. A fellow customer was in the lobby and said that every person checking in has had that same response. They also have notes stated that during your stay rates can change which can affect your checkout bill….again suspicious and bizarre. Once we got to our room our tub had a gigantic spider in it, our ice machine was not working in our fridge, the door knob to the bedroom was coming off, and you could see exposed pipes under the sink in the bathroom. We then went to the pool for our kids to enjoy but the pool was extremely cold to the point we had goosebumps on our arms. Several other families were also in the pool and complaining of the same issue. Not to mention the maintenance of the property is below par with tiling also popping as you walk in the pool area. On our way back to our room, we notified the front desk of the issue as we stated no one is able to enjoy the pool because you feel cold the entire time trying to swim. The clerk at the desk asked “well is the hot tub working” in a polite way but just seemed odd as the complaint was about the pool and it came off as well if thats working just use that. The next day i took our daughter back to the pool in hopes it was addressed and again the same issue. Two different families were again there as well expressing the same issue that they also had chills trying to swim. I called the front desk from the pool area to notify as this is unacceptable especially when your charge what you do and have such a large deposit you make ppl pay compared to other staybridge locations people should be able to enjoy amenities not suffer through them. I was told maintenance would be sent down, which they were, but the pool remained cold. We swam for as long as we could and then headed back to the room. We decided to just head home a night early and went to then checkout. Upon checkout, i was given a receipt but had questions to just understand the charges on it thats all. The clerk got what appeared to be a manager who needs better hospitality skills. Her tone was unappreciated, her demeanor unprofessional, and she attempted to sweeten up her tone as we wanted to exit. The receipt i was initially given was also taken by her and ripped up in front of me as she said i am not “allowed” to have that as its between them and priceline. The issue itself being more so that it was unprofessional in how it was explained as to why I cant have a receipt then ripped in front me as if we shouldnt be privy to something involving OUR MONEY. The entire interaction was rude and bizarre. I love Staybridge Suites but will never return to this location. The property isnt maintained, staff are rude, and when you cant explain charges/rip up a receipt in front of a customer it just flags as shady practice. In response to your response: The pool is not 82 degrees as every person using it had chills. People didnt ask for it to be piping hot they wanted to be able to not shiver swimming. It be interesting for the oakland county health dept to come monitor that pools temp for a few days as I can guarantee its not at 82. Secondly, the issue was in how your employee handled the receipt inquiry. I dont know any business that finds that okay for an employee to take a form that was given to a customer by an employee to be ripped it into pieces in front of them in front of other guests too btw. Horrific stay all around and generic computerized response.
• HH

  Hannah Heersink

  Feb 13, 2026
  5.0
  Bed was really comfortable. Very large sofa and spacious room. Clean atmosphere and friendly service. I love every opportunity that I get to stay in a Staybridge. We have stayed in several hotels over the last couple of years and this is definitely our favorite!
• KK

  Klaus

  Jan 18, 2026
  5.0
  Great rooms, smaller but with everything you need. Large fridge, sink, dishwasher, plates, utensils, microwave, and even a free bag of popcorn. The couch is a fold out. Pool is nice and warm with a hot tub. But breakfast is truly excellent. So many choices. I never saw miso soup as an option at a hotel. A+ Only negative, you could hear other people in the hallway when in your room.

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