Holiday Inn Express & Suites Muskegon - Grand Haven by IHG

Reviews

• SS

  Super Sport

  Apr 18, 2026
  1.0
  this is for the Muskegon on Harvey location......4/18/2026....TERRIBLE....I brought my family here for the kids to swim as I live in muskegon and don't have a pool...I checked in at 2:45 and checked out before 6 on the same day......they're were over 30 people in the pool ,majority of them were not paying guests, just awful......Holiday Inn charged me $220 for 2.25 hours of a terrible experience.....maybe you should make sure that everyone who is in the pool has a room at your hotel......I will never ever go back......I want my money back, you are thieves
• JC

  Jon Culp

  Apr 16, 2026
  5.0
  Checked in and thanks to Silvie (sp) was able to cancel a reservation I had made for a different date by mistake. She was so helpful and patient and I really appreciated her help. Great asset to the hotel.
• NB

  Nicki Bonczyk

  Mar 19, 2026
  4.0
  Thank you so much to Scotty for taking care of us during our stay! He made check in such a smooth process with the multiple rooms we had. He made us feel welcomed and was so sweet to hand out cookies during our 10:30pm arrival. Five stars to Scotty! We selected this hotel since we are in town for a sporting event and the staff couldn't have been better to our students and team. Location is great being near the shopping area and many food options. The room was okay. It was in need of some repairs/updates and a few areas were missed by the cleaning team.
• CH

  Chris Hammond

  Mar 9, 2026
  5.0
  This location is extremely convenient and clean. I am so impressed with the wait staff here and the hotel manager as well as the modern amenities and the upkeep of the facility is completely immaculate. I am on an 11-day stay for work and I am absolutely thrilled with the choice that I made for this hotel. They have a pool as well as an exercise fitness center available computers for checking email Wi-Fi throughout the hotel and a fantastic hot breakfast. I stayed in a suite with two queen beds and a pull-out to accommodate guests. The rooms smell very fresh and that is something that I'm particular about when I stay at a location and I can say that I was very pleasantly surprised to go into the rooms without clean and pleasant they smell.
• SS

  satori smith

  Feb 21, 2026
  1.0
  Our experience was deeply concerning due to the conduct of the front desk staff member on duty. She was dismissive and unwilling to engage in basic conversation with adults who were calmly asking questions.Instead of addressing concerns directly, multiple guests were met with accusations, refusal to even listen and instead would talk over people and then threaten to cancel their reservation. I also underheard the same staff speaking negatively about guests (even ones just checking in);within earshot of the common area, which created an uncomfortable and unprofessional environment. When questions were raised, law enforcement was called to escort guests out rather than attempting any direct communication or de-escalation. The staff member did not approach, speak with, or attempt to resolve concerns with any of the guests prior to that action, and left the premises before officers arrived. This reflects a serious breakdown in customer service, conflict resolution, and management oversight. Guests should not fear being removed without communication or explanation. I strongly encourage leadership to review this incident and implement appropriate training and accountability. Update : I just witnessed the night counter person follow a group of minor children, corner them after he thought I was gone and then threaten to call the cops on them for not having an adult while walking the halls. He said the parents should know better than to let them walk the halls. When there are 25+ parents on the lobby why are you not addressing the concerns with the adults and instead intimidating children? This is highly inappropriate behavior in any situation, especially when the kids were walking, being respectful, and absolutely terrified by this random adult. I absolutely will never stay on this property again and I hope there is a indepth review of the staff. Update: Female staff member who was extremely rude to many guests came in the pool area at 8:30 and told them the kids had to be quiet while swimming.... 0/10