Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
This Marshall Hotel is where Corporate Comes Home. Fifteen miles from America's "Cereal City" in Battle Creek lies the quiet town of Marshall, Michigan. We are home to Borg Warner, Tenneco and Eaton Corporation. Guests can find big-time fun at this hotel near Firekeepers Casino and Cornwell's Turkeyville. Enjoy all this just minutes away from the Holiday Inn Express® Marshall hotel. Corporate guests working with Starr Commonwealth and Consumers Energy Training Center enjoy the convenience of this Marshall hotel's location. A Business Center with free printing and free high-speed, wired and wireless Internet access throughout the hotel ensure you stay productive while out of the office. Guests of the hotel can play near fire at Firekeepers Casino, only six miles away, which features everything from craps to slots. Or, for a more family-friendly entertainment option, enjoy a dinner theatre production at Cornwell's Turkeyville USA, only seven miles from this hotel in Marshall, Michigan. With a hot cup of coffee and fresh, signature cinnamon rolls from the complimentary, hot Express Start Breakfast Bar, you'll be ready for everything from blackjack to board meetings. Jog in the Fitness Center, swim laps in the indoor pool and take full advantage of what is sure to be your favorite hotel in Marshall: the Holiday Inn Express® Marshall.
Location
Holiday Inn Express Marshall by IHG
329 Sam Hill Drive, Marshall, MI
49068, United States
Hours
Reviews
4.2
538 reviews
5 stars
293
4 stars
137
3 stars
46
2 stars
20
1 star
42
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual staff members going above and beyond.
Cleanliness
While some guests reported clean rooms, others noted issues with cleanliness, including dirty linens and unclean shower areas.
Facilities Issues
Multiple reviews highlighted problems with the elevator being out of service, unreliable WiFi, and maintenance issues in rooms.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, with many guests enjoying the offerings.
Customer Service Concerns
Several reviews mentioned poor customer service experiences, particularly regarding issue resolution and staff attitudes.
- SLStorm LundDec 8, 20255.0Wonderful staff, especially the dude who helped me pass the time in the middle of the night while I stayed there.
- APA ParachaNov 29, 20255.0Was stranded on I 69 due to vehicle issues, trooper rescued our family and dropped to this Holiday Inn express at 2 am. Guy at counter was helpful & able to have room for us. Later he came by himself to offer extra comforters & pillows. Place was clean & well maintained. Minor issue, Microwave was too noisy & I was afraid to use it after 2 am to warm up my kids food.
- RMRonald MorrowNov 23, 20255.0I would like to say Thank you to the entire staff for making our stay so enjoyable for our 40th anniversary. Your
- TWTia WellsNov 23, 20253.0I got a room with a jetted tub. The stopper in the tub had a mind of it's own. It drained when I didn't want it to and stopped when I wanted it to drain. The jets were really strong almost hurting. The tub was also an awkward shape so not very comfy. The room was nice and clean. I did notice on the shower walls there were small black spots all over. Meaning they do not wash the walls in the shower. I also believe the marks in the shower were bed bug droppings. Although I didn't see any bugs or get bit. The last issue I had with this hotel was the side door near our room. When it shut it never shut all the way so anyone could walk in at anytime. Which didn't make me feel safe.
- PAPetra McGinnis ArmstrongOct 25, 20254.0It was nice stay until the elevator broke down on the first of a three day visit. My husband is going through chemo, I'm disabled and we travel with our dogs, so having to go up and down the stairs, numerous times day and night, made it a very hard experience on us. We asked to be moved to a first floor room and were told that they would make note of it but they were fully booked. When checking out, we asked for a small concession for the lack of a working elevator (just a percentage, not a free night or anything drastic) and were told no. I understand the elevator breaking down is not necessarily within their control but offering a small appeasement or even to fulfill the request to move to a different floor are both very easy and perfectly reasonable customer service concessions. The housekeeping staff, more specifically Shanee, was more accommodating to how difficult it was for us with the elevator being down than the front desk. (Although the third shift guy working on Wed, October 22nd, did offer to walk our dogs at 2am - above and beyond).
Frequently Asked Questions About Holiday Inn Express Marshall by IHG
What accessibility accommodations are available at Holiday Inn Express Marshall?
The hotel provides accessible parking and is mobility accessible to accommodate guests with disabilities.
Is breakfast included with my stay at Holiday Inn Express Marshall?
Yes, a complimentary buffet breakfast is available for all guests.
Does the hotel offer pet-friendly accommodations?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly property.
What are the check-in and check-out times at the hotel?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Are there fitness and recreational facilities available on-site?
Yes, the hotel features a free fitness center with elliptical machines and a treadmill, as well as an indoor pool and hot tub.
Does Holiday Inn Express Marshall provide enhanced cleaning and safety measures?
Yes, the hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, offers sanitizer, and supports contactless check-in and checkout.
Is free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Can business travelers access business services at this hotel?
Yes, there is a business center with free printing and high-speed wired and wireless Internet access available for guests.
What nearby attractions can I visit during my stay at Holiday Inn Express Marshall?
Guests can visit Firekeepers Casino located six miles away for gaming and entertainment, or enjoy family-friendly dining and dinner theatre at Cornwell's Turkeyville USA, seven miles from the hotel.
Are there convenient restaurants or gas stations near the hotel?
Yes, Dennys Restaurant provides dining options nearby, and the CITGO gas station is available for fuel and convenience store needs.