Holiday Inn Express Marshall by IHG

Reviews

• JD

  Jennifer Dillion

  Mar 7, 2026
  1.0
  I had booked my hotel 2 days before we checked in. So I reserved a room 2 days ago. I was going to take my grandbabies swimming and just to have a fun evening. But when I got to the hotel the lady told me the pool was down. I said well the pool is the only reason we came . She told me we could use the pool next door. I had no interest in going back and forth between the hotels with 2 small children. The lady was really rude and was not helpful or even trying to be. I was rude back to her but I was so upset. She told me she tried to call me to tell me the pool was down and when I asked what number she tried to call she got my receipt and said “oh it’s just all 8’s” 88888888 So that upset me more because obviously she didn’t try to call me. She said that I could go to the hotel next door but I’d have to go over or call them myself. She did not offer a solution at all. If when I got there was like oh I’m sorry the pool is down, let me help you in calling the other hotel. But she just told me I had to go over there. She got really immature with me and told me to leave. I said I need to figure out what to do since I already paid for the room but she just said ok I’m calling the cops. And she literally called the cops. I wasn’t yelling but I was talking loudly and I was being kind of rude but to call the cops?? I had 2 small children with me. I never leave bad reviews but I thought it was important you got the whole story. Even the police officer said “ Not everyone should work in customer service” So I had to then drive to Battle Creek to get a hotel room after spending about 45 minutes on the phone to get a refund. I didn’t even realize I booked through a third party. I’m just really disappointed in how I was treated and the lack of compassion your employee has. We had just got pizza before we came there so it was cold and yucky by the time we got to the next hotel. I think you need to teach your employees some problem solving techniques
• JB

  J Beroske

  Jan 22, 2026
  5.0
  Very clean and the breakfast was good. Plenty of food and hot.
• SL

  Storm Lund

  Dec 8, 2025
  5.0
  Wonderful staff, especially the guy who helped me pass the time during a smoke outside.
• AP

  A Paracha

  Nov 29, 2025
  5.0
  Was stranded on I 69 due to vehicle issues, trooper rescued our family and dropped to this Holiday Inn express at 2 am. Guy at counter was helpful & able to have room for us. Later he came by himself to offer extra comforters & pillows. Place was clean & well maintained. Minor issue, Microwave was too noisy & I was afraid to use it after 2 am to warm up my kids food.
• TW

  Tia Wells

  Nov 23, 2025
  3.0
  I got a room with a jetted tub. The stopper in the tub had a mind of it's own. It drained when I didn't want it to and stopped when I wanted it to drain. The jets were really strong almost hurting. The tub was also an awkward shape so not very comfy. The room was nice and clean. I did notice on the shower walls there were small black spots all over. Meaning they do not wash the walls in the shower. I also believe the marks in the shower were bed bug droppings. Although I didn't see any bugs or get bit. The last issue I had with this hotel was the side door near our room. When it shut it never shut all the way so anyone could walk in at anytime. Which didn't make me feel safe.

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