Business Details
About
HotelHilton Garden Inn
Enjoy a restful stay at our Hilton Garden Inn Lansing West hotel. Just off Interstate 96/69, our ideal location puts you within 15 minutes of dining, shopping, and points of interest like Michigan State University and the State Capitol.
Unwind in a comfortable guest room or suite, complete with mini-fridge, microwave, and complimentary WiFi. Watch your favorite show on the HDTV and catch up on work at the oversized desk with ergonomic chair.
Enjoy a delicious breakfast, seven days a week, and dinner, Monday through Thursday, at our on-site restaurant, Blume. We also offer evening room service, and our 24-hour Pavilion Pantry has snacks, beverages and frozen meals for purchase. At the end of the day, enjoy a relaxing swim in our indoor heated pool, or keep up your workout regimen in our fitness center. If you need to host a meeting or event in Lansing, our 5,500 sq. ft. of sunlit conference space is a great choice.
Location
Hours
Reviews
4.4
534 reviews
5 stars
361
4 stars
90
3 stars
36
2 stars
16
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the staff for being friendly and helpful, there were several complaints about unprofessional behavior and poor customer service from specific employees.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and a poorly maintained pool.
Amenities and Services
Guests appreciated the hotel's amenities like the pool and restaurant, but many were disappointed by the lack of complimentary breakfast and limited room service.
Management and Policies
Several customers expressed dissatisfaction with management's handling of complaints and issues, particularly regarding charges and housekeeping services.
Overall Experience
The hotel received mixed reviews, with some guests enjoying their stay while others reported significant issues that affected their overall experience.
- RMRocio MunozJan 5, 20265.0Right off the high way!!! Great front desk service!!! The lady was very polite, professional, and courteous!!!
- CHCelena HerbertJan 4, 20265.0everything was great!! would totally stay here again. located near many restaurants and was very convenient. pool seemed small, but maybe because it was so busy.
- DPDennis ParkerDec 26, 20251.0By far the worst experience ive ever had a a hilton i was charged $150 because of some dirty towels never in my life has a hotel charge for dirty towels management was poor and did not care for that this put a damper on the holidays for my family i wish i could give 0 stars
- BBBrush&HammerDec 15, 20255.0Loved this place a lot, me and my family visited just for one night bcuz we missed our opportunity to stay at frankenmuth for Christmas.. Everything was so nice, the pool and hot tub were great and the staff were so nice. thank you for making our holiday special
- RCRobert CrandallDec 10, 20251.0We were there for a function or event for the Military Order of the Cootie. Did not book at the rate for the organization but Hilton Honors rate. No services the hotel provided but extra charge for what they claim that had to get an extra charge for a room out of service. I used their microwave but they claim that cooking in room cause a smell on 2 floors and multiple complaints for from other patrons. This smell they claim last a total of 6day so the room had to be nonserviceable for 2 days after checkout. We did not get service even when requested. Claim was cleaned every 2 days unless requested. Asked for clean towels but never received any the old towels were in a pile in the bathroom floor. The buffet served at the banquet was totally nonplotable or worth the price. The management said I should have said something then but it would not have had made a difference. When an event is booked the menu is choose by the Booker. The food was choose by the Booker but the meal is prepared by the establishment roast beef was dry and so called gravy for meat was aushu not meant for potatoes. Very expensive but very poor preparation.
Frequently Asked Questions About Hilton Garden Inn Lansing West
What accessibility features are available at Hilton Garden Inn Lansing West?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Is breakfast included during the stay at Hilton Garden Inn Lansing West?
Yes, complimentary breakfast is available every day.
Are pets allowed at Hilton Garden Inn Lansing West?
Yes, both cats and dogs are welcome at the hotel.
Does Hilton Garden Inn Lansing West have an indoor pool?
Yes, there is one indoor heated pool available for guest use.
What dining options are available on-site at Hilton Garden Inn Lansing West?
The hotel features one restaurant, Blume, serving breakfast daily and dinner from Monday through Thursday, as well as a 24-hour Pavilion Pantry with snacks and frozen meals.
Can guests access free Wi-Fi during their stay?
Yes, free Wi-Fi is available in public areas and guest rooms.
What are the check-in and check-out times at Hilton Garden Inn Lansing West?
Check-in begins at 3:00 PM and check-out is at 12:00 PM.
Is parking available at Hilton Garden Inn Lansing West?
Yes, free self-parking is available for guests.
Where can I get coffee near Hilton Garden Inn Lansing West?
You can visit Starbucks or Iorio's Gelato nearby for coffee and snacks, both within walking distance.
Are there any nearby restaurants near Hilton Garden Inn Lansing West for dining variety?
Yes, nearby restaurants include Outback Steakhouse, North Pine Grill, Horrocks Pizzeria, TGI Fridays, The Tangy Crab, and Burger King offering diverse dining options.
What nearby services can guests access near Hilton Garden Inn Lansing West?
Guests can access banking at DFCU Financial, get haircuts at Sport Clips Haircuts of West Lansing, and purchase groceries or fresh produce at Horrocks Farm Market nearby.