Business Details
About
HotelDoubleTree
Daily Mandatory Charge includes: 2% Tourism Assessment. Located in downtown Lansing, were minutes from local shops and dining. Michigan State University, Jackson Field, and the Michigan State Capitol are less than six minutes away. We offer an indoor walkway connection to the Lansing Convention Center, on-site dining, a complimentary airport shuttle, and 10,000 sq. ft. of events space.
Location
Hours
Reviews
3.8
296 reviews
5 stars
138
4 stars
65
3 stars
35
2 stars
20
1 star
38
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times for assistance and unhelpful staff at the front desk.
Cleanliness Concerns
Several reviews mentioned issues with cleanliness, including dirty sheets and bathrooms upon check-in.
Location Benefits
The hotel is praised for its convenient location near downtown attractions and the Lansing Convention Center.
Elevator Problems
Multiple guests experienced issues with the elevators, including long wait times and malfunctioning units.
Mixed Dining Experiences
Feedback on the dining options was mixed, with some enjoying the food while others criticized the quality and pricing.
- LBLiz BrownDec 30, 20253.0Perfect place near lansing center downtown. Downfall is the lack of food options on site. Elevators were down for 24 hours because someone pulled the fire alarm and they are required to wait for elevator company to reset it. None of the workers told us the fire alarm was false until we went all the way to lobby and saw firefighters who were pissed they got called out for nothing. Digital key didn't work, had to go to front desk only to be told it works yet the app said I had to show ID first. Digital key didn't work on outside door of hotel so had to walk around to get into building in the snow and cold. Room was fine, water temp and pressure in shower was good. Beds are not great, husband had major back issues from it. Only one microwave in hotel and its on first floor by pool, gross. Pool was clean, but so much chlorine you almost choke when you walk in. The pool room is heated, but so hot if you aren't swimming it's like a sauna.
- KSKristopher SanchezDec 29, 20251.0The elevators didn't work. Some kid pulled the fire alarm because there was no security. Sleeping wasn't that great.
- PBPaul BagzDec 18, 20254.0UPDATE: I sent them the postage, and I have received it in the mail, thus redeeming this establishment from my critical review. Horrible service outside of stay. I had a nice stay, but happened to leave my suit jacket and quarterzip hanging up. I just hung up my 7th call this week to the hotel asking about my jacket. They keep saying that they can not find it, even though I have given them all of the information needed (room number, info about the jacket, name the room was under, when I stayed, etc.) I finally hung up after 32 minutes on hold for the desk attendant to "communicate with housekeeping" for the millionth time. I will gladly update this review if they do something about this.
- KMKathi MartinDec 14, 20255.0Great location. One block from the State Capital building. There is a convenient indoor walkway that gets you to the Lansing Convention center and the parking structure. There is a restaurant on site. Great place to stay.
- AAAndrewDec 7, 20251.0The worst thing that could have ever came to Lansing full of ignorant and incompetent staff! Ran out of food and dessert for a corporate event then tried to shift the blame on the consumer saying they did not order enough again keep in mind they had a head count of every one that was in attendance and the cost per plate was $50 for people to not even get fed what they paid for! If I could give it 0 stars I would bring back the Radisson!
Frequently Asked Questions About DoubleTree by Hilton Lansing
What are the check-in and check-out times at DoubleTree by Hilton Lansing?
Check-in is at 4:00 PM and check-out is at 11:00 AM at DoubleTree by Hilton Lansing.
Does DoubleTree by Hilton Lansing offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Is parking available at the hotel and what types are offered?
Parking is available including self-parking and valet parking services.
Are pets allowed at DoubleTree by Hilton Lansing?
Pets, including cats and dogs, are not allowed at the hotel.
What accessibility features does the hotel provide?
The hotel offers accessible parking, accessible elevators, an accessible pool, and is mobility accessible.
Does the hotel have an on-site restaurant and bar?
Yes, the hotel features an on-site restaurant and a bar for guests.
Is there a fitness center and swimming pool available to guests?
Yes, there is a free fitness center with equipment like an elliptical, treadmill, and weight machine, as well as an indoor swimming pool and a hot tub.
What nearby attractions can I visit while staying at DoubleTree by Hilton Lansing?
Guests can visit the Michigan State University, Jackson Field, and the Michigan State Capitol, all less than six minutes away.
Are there convenient dining options near the hotel?
Yes, nearby dining includes Capitol City Grille restaurant and Starbucks cafes, perfect for a meal or coffee before or after your stay.
How can I access the Lansing Convention Center from the hotel?
The hotel offers an indoor walkway connection to the Lansing Convention Center, making it easy and convenient for guests to attend events.