Business Details
About
Hotel
Daily Mandatory Charge includes: Experience Grand Rapids Marketing Assessment. Kick back at Tru by Hilton Grand Rapids Airport, near it all in Kentwood, Michigan. Our new hotel is a few minutes from the airport and close to shopping, attractions and dining. Our modern, efficiently designed rooms feature free WiFi, innovative storage, and large HDTV with premium channels. Enjoy premium bath products from Not Soap, Radio and a big, bright bathroom.
Try fun, indulgent toppings and healthy favorites each morning with our free breakfast. Sip on LavAzza coffee, Stash tea and hot chocolate in the lobby, or grab a snack, single-serve wine and beer at our 24/7 market.
Play board games, chat with friends or get work done in our vibrant lobby. Keep up your routine in our modern fitness center or take a dip in our indoor, heated pool. When you need to get to the airport, take our complimentary shuttle (daily schedule 6:00am - 11:00pm).
Affordable travel now comes with unexpected things like certainty.
Location
Tru by Hilton Grand Rapids Airport
4570 28th Street SE, Kentwood, MI
49512, United States
Hours
Reviews
4.1
559 reviews
5 stars
306
4 stars
130
3 stars
52
2 stars
27
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor customer service, including unwelcoming staff and lack of responsiveness to requests.
Cleanliness Concerns
Several guests reported issues with room cleanliness, including dirty bathrooms and unclean rooms upon check-in.
Noise Problems
Guests frequently mentioned noise disturbances from other rooms and outside, impacting their comfort.
Room Comfort
Feedback indicated discomfort due to bed frame sizes, lack of microwaves, and inadequate room amenities.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it underwhelming and lacking variety.
- NLNina LVJNov 14, 20253.0No snack bags for diamond members was a bummer. The scent of the hand soap (and body wash) in the bathroom was obnoxious. Super powerful and overwhelming. No fragrance should be an option, or the default. Bed has a wooden lower frame that sticks out. Stupid design - take care so you don't wreck your shins on it like it did. Wall paper needs an update in the common areas; peeling and dirty. Check in staff were very nice. Breakfast was pretty good. The yogurt machine was delicious. There are a lot of hotels in this area. I don't think I'll stay here again.
- BKBrian KNov 8, 20255.0The room and hotel were clean with a nice atmosphere. The room was quite and comfortable. I would stay here again.
- TCTristan ComerfordOct 18, 20251.0Worst service I have ever experienced at a Hilton property. Walked in and it was an inconvenience for Joe to help me. He started to mouth off when I asked why we had to run my card again for incidentals (as a Diamond member they should have the info on file). Also asked for the bottle of water and snack, he said they no longer did that. On my Hilton honors app the snack and water is what I chose instead of extra points. No communication on pool hrs, breakfast hrs, shuttle hrs, etc. was just trying to to the bare minimum.
- CBChris B (buddy)Oct 9, 20253.0Whoever planned the remodel of this hotel has no clue what they’re doing. Using tile plank flooring is a big problem for controlling sound pollution from the room above. Not only that but they’ve included rolling desks and chairs. A horrible combination especially if you have kids staying above you like I did. You can hear every footstep and every inch the chair rolls. Looks nice but isn’t conducive to quiet, relaxing hotel spaces. At least they had coffee available unlike the Hilton Garden down the street. I’ll be at the Doubletree next week.
- MJMariama JonesSep 29, 20252.0This review is not for the hotel, but for the shuttle service. I decided to use this shuttle service as last minute for an emergency trip and it took 20 minutes for the shuttle to pull up to take us to the airport. The driver did not put my bag in the van, I had to do it myself. No customer service, no hello, no nothing. On the way back I had to call the hotel to send the shuttle to the airport, again no customer service from the driver, no hello, I had to put my own bag in the van. The driver had no sense of urgency there or back. I do not recommend this shuttle if you are traveling and it’s urgent.
Frequently Asked Questions About Tru by Hilton Grand Rapids Airport
What accessibility features are available at Tru by Hilton Grand Rapids Airport?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Does Tru by Hilton Grand Rapids Airport provide free breakfast?
Yes, complimentary breakfast is available for guests each morning.
Is there free WiFi available at the hotel?
Yes, free WiFi is available in public areas, including a public internet terminal.
Does the hotel have a fitness center and a swimming pool?
Yes, there is a free fitness center and an indoor heated pool available for guests.
Are pets allowed at Tru by Hilton Grand Rapids Airport?
Yes, both cats and dogs are welcome, making it a pet-friendly hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Is parking available for guests at Tru by Hilton Grand Rapids Airport?
Yes, free self-parking is available for guests.
Does the hotel offer any services for business travelers?
The hotel features a business center and a 24-hour front desk to assist business travelers.
Which nearby attractions can guests visit when staying at Tru by Hilton Grand Rapids Airport?
Guests can explore nearby places like The Home Depot hardware store, Chili's Grill & Bar for dining, and TITLE Boxing Club Kentwood for fitness activities.
How can guests easily access Tru by Hilton Grand Rapids Airport from the airport or nearby transit?
The hotel provides a complimentary airport shuttle service daily from 6:00 AM to 11:00 PM, making it easy for guests to reach the property from the airport.