Business Details
About
HotelTru by Hilton
Daily Mandatory Charge includes: Experience Grand Rapids Marketing Assessment. Kick back at Tru by Hilton Grand Rapids Airport, near it all in Kentwood, Michigan. Our new hotel is a few minutes from the airport and close to shopping, attractions and dining. Our modern, efficiently designed rooms feature free WiFi, innovative storage, and large HDTV with premium channels. Enjoy premium bath products from Not Soap, Radio and a big, bright bathroom.
Try fun, indulgent toppings and healthy favorites each morning with our free breakfast. Sip on LavAzza coffee, Stash tea and hot chocolate in the lobby, or grab a snack, single-serve wine and beer at our 24/7 market.
Play board games, chat with friends or get work done in our vibrant lobby. Keep up your routine in our modern fitness center or take a dip in our indoor, heated pool. When you need to get to the airport, take our complimentary shuttle (daily schedule 6:00am - 11:00pm).
Affordable travel now comes with unexpected things like certainty.
Location
Tru by Hilton Grand Rapids Airport
4570 28th Street SE, Kentwood, MI
49512, United States
Hours
Reviews
4.1
563 reviews
5 stars
305
4 stars
134
3 stars
52
2 stars
27
1 star
45
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and hotel facilities, although some reported issues with dirty bathrooms and unclean rooms upon check-in.
Noise Issues
Several guests mentioned significant noise disturbances from neighboring rooms and hallways, indicating poor soundproofing.
Staff Service
Feedback on staff service was mixed; while some guests highlighted friendly and accommodating staff, others reported rude or unhelpful interactions.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it basic and unsatisfactory, while others enjoyed the variety and quality.
Room Design
Guests appreciated the modern design of the rooms but noted issues with bed frame sizes and lack of amenities like microwaves and coffee machines.
- JAJacob AndersonDec 24, 20254.0That was good there for a hockey tournament.Had quite a few drinks in the lobby.The one manager didn't like it but oh well
- JBJessica BradleyDec 9, 20254.0Room was very clean, convenient to airport. No carpeting so guests above you can't help but make noise with every step. Worst hotel breakfast I've had in a long time - seriously guys please do better. Watery eggs and Mystery sausage. Not walking distance to restaurants so you'll need a car or delivery.
- KSKevin SeatonDec 4, 20254.0Very close to the airport and good service. Very friendly and accommodating staff. The rooms are typical Tru rooms, however sound proofing is non existent. I heard every footstep above me, the shower from the room next door, elevator dings and hallway conversation. The breakfast is typical, basic and available for something quick.
- NLNina LVJNov 14, 20253.0No snack bags for diamond members was a bummer. The scent of the hand soap (and body wash) in the bathroom was obnoxious. Super powerful and overwhelming. No fragrance should be an option, or the default. Bed has a wooden lower frame that sticks out. Stupid design - take care so you don't wreck your shins on it like it did. Wall paper needs an update in the common areas; peeling and dirty. Check in staff were very nice. Breakfast was pretty good. The yogurt machine was delicious. There are a lot of hotels in this area. I don't think I'll stay here again.
- BKBrian KNov 8, 20255.0The room and hotel were clean with a nice atmosphere. The room was quite and comfortable. I would stay here again.
Frequently Asked Questions About Tru by Hilton Grand Rapids Airport
What accessibility features are available at Tru by Hilton Grand Rapids Airport?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Does Tru by Hilton Grand Rapids Airport provide free breakfast?
Yes, complimentary breakfast is available for guests each morning.
Is there free WiFi available at the hotel?
Yes, free WiFi is available in public areas, including a public internet terminal.
Does the hotel have a fitness center and a swimming pool?
Yes, there is a free fitness center and an indoor heated pool available for guests.
Are pets allowed at Tru by Hilton Grand Rapids Airport?
Yes, both cats and dogs are welcome, making it a pet-friendly hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Is parking available for guests at Tru by Hilton Grand Rapids Airport?
Yes, free self-parking is available for guests.
Does the hotel offer any services for business travelers?
The hotel features a business center and a 24-hour front desk to assist business travelers.
Which nearby attractions can guests visit when staying at Tru by Hilton Grand Rapids Airport?
Guests can explore nearby places like The Home Depot hardware store, Chili's Grill & Bar for dining, and TITLE Boxing Club Kentwood for fitness activities.
How can guests easily access Tru by Hilton Grand Rapids Airport from the airport or nearby transit?
The hotel provides a complimentary airport shuttle service daily from 6:00 AM to 11:00 PM, making it easy for guests to reach the property from the airport.