Business Details
About
HotelExtended Stay HotelHome2 Suites
Daily Mandatory Charge includes: Kalamazoo County Event Center Assessment District Fee. Enjoy our all-suite stay in downtown Kalamazoo, minutes from Western Michigan University, Kalamazoo College, and the Kalamazoo County Downtown Justice Center. We're conveniently located near major employers like Pfizer, Parker Hannifin, Zoetis. Top medical facilities are also nearby, including Ascension Borgess Hospital, Bronson Hospital, and the West Michigan Cancer Center. Local favorites like Bell's Eccentric Cafe and the North Kalamazoo Mall are less than a mile away. The Air Zoo is five miles from our door, and the Gilmore Car Museum and Kellogg Manor House are within a 30-minute drive. Enjoy our in-suite kitchens, free breakfast, WiFi, indoor heated pool, and fitness center. Pets are welcome.
Location
Home2 Suites by Hilton Kalamazoo Downtown
303 North Rose Street, Kalamazoo, MI
49007, United States
Hours
Reviews
3.9
241 reviews
5 stars
134
4 stars
46
3 stars
11
2 stars
14
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and lack of responsiveness to issues.
Cleanliness Issues
Many guests reported unsanitary conditions in rooms, including hair, stains, and unclean bathrooms.
Parking Concerns
Guests expressed frustration over the expensive and inconvenient parking situation, with unclear signage and high fees.
Mixed Experiences
While some guests praised the spacious rooms and friendly staff, others had negative experiences that overshadowed their stays.
Breakfast Quality
The breakfast offerings received criticism for being inadequate and poorly managed, with many guests finding food items unavailable.
- EEEVDec 31, 20255.0There is no second home Like there is no spell tome To make you want to leave So you roll down your sleeves Get on your rounded warm wear And see those with hidden hair The frigid flakes falling for you Questioning what you find true You finish walking the streets Realizing you’re at Home 2 Suites
- TBTiwana BaileyDec 17, 20251.0Please do not use this Hotel, my daughter and her friend were consistently asked every time the front desk lady seen them did they have a room and every time she told them yes, but the people before them and after them was not asked, and of course skin complexion was different, we were asked to leave the hotel due to our room keys not working and us having to go down stairs several times to ask the lady for a new key and asking what was wrong, she stated sometimes they demagnetize, the entire time we tried to have a conversation with the clerk her security stopped what he was doing just to come over and sit to observe, when we asked the 4th time to see what was going on with the keys the security stated maybe it was us and we didnt know what we were doing, he was consistently being rude to us they lady was trying to help and he was being very unprofessional we called the police they stated well unfortunately if they ask you to leave you have to go, and they lady told us we was not getting our money back and we only had been in the hotel not even a full 24 hours, when we left the next day they charged my card several different transactions and i had to dispute them with my bank, this Hotel is a fraud, do not go there and they are prejudice
- JYJoseph YarochDec 13, 20255.0This is a great place for an extended stay. It's connected to the Hilton Garden; they share some amenities including the exercise gym. Many local shops are in walking distance.
- NLNikki LinderDec 8, 20252.0Currently staying here snuggled up in bed and we noticed that the blanket had multiple strands of long black and brown hair. I’m not talking one or two- lots of hairs! I have red hair. My husband has short blonde hair. It’s 1 am- obviously I don’t want to switch rooms now- but I wonder what Kathy Hilton would think. Gross.
- AMAldo MartinezOct 17, 20251.0The hotel itself was fine but parking was sketchy. The area is also sketchy. There are a lot of homeless people in the downtown area. I was there for 3 days and my car was broken into in the parking garage and they attempted to steal it. I received a form letter from Hilton apologizing but nothing about helping me out or what would be done about it. My car window was broken out. Hilton called me yesterday about when I would be staying at one of their hotels again. I said never because they didn't seem to care about my car being broken into and weren't interested in doing anything about it.
Frequently Asked Questions About Home2 Suites by Hilton Kalamazoo Downtown
What are the check-in and check-out times at Home2 Suites by Hilton Kalamazoo Downtown?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is free WiFi available at the hotel?
Yes, free WiFi is available in public areas and there are public internet terminals.
Are pets allowed at Home2 Suites by Hilton Kalamazoo Downtown?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer any swimming pools?
Yes, the hotel has 2 indoor heated pools and is fully accessible with accessible pool options.
Is breakfast included during the stay?
Yes, free breakfast is available for guests at the hotel.
Does the hotel have fitness facilities?
Yes, a free fitness center is available for guests' use.
Is parking available at the hotel?
Yes, both self-parking and valet parking are available.
What accessibility features does the hotel offer?
The hotel offers accessible parking, elevators, pool access, and is fully mobility accessible.
What nearby attractions can guests visit near Home2 Suites by Hilton Kalamazoo Downtown?
Guests can visit the Air Zoo (5 miles away), the Gilmore Car Museum, and Kellogg Manor House, both within a 30-minute drive.
How can guests use nearby public transit or nearby places to get to the hotel?
Guests may use downtown Kalamazoo landmarks like the Masonic Temple Building and venues such as Rose Street Market Banquet Center to navigate, as the hotel is centrally located near these spots.
Are there any local dining options near the hotel?
Yes, Dessert First, a bakery and cupcake shop, is located less than a mile from the hotel for convenient dining options.