Home2 Suites by Hilton Kalamazoo Downtown

Reviews

• AH

  Aaron Hoevenaar

  3 days ago
  2.0
  Check in delayed by an hr.
• JM

  Jorge Martinez

  Feb 21, 2026
  4.0
  I had a great experience at this home2 suites, it seems they are new because both the facility and the rooms were very clean and modern. I only spent one night but staff were super friendly although they forgot to recognize my status or to give me the welcome gift as a Hilton Honor but I forgive them, we had a good conversation lol. Location was great, right in downtown. Unfortunately not much going on around, at least the day we went the city was dead. Only negative observation was the breakfast hours. 6am-9am its kinda early to ends breakfast, usually it finish by 10 or 1030 but 9am it definitely pretty early, specially for those that likes to stay in bed longer. Other than this very nice stay.
• DS

  Dennis Stotlemyer

  Feb 6, 2026
  5.0
  Best room for longer stays. Full size refrigerator and microwave. Beds are comfortable. Our room was clean and neat. he entire facility is clean and the staff is friendly at all hours.
• MM

  MrCurious

  Feb 6, 2026
  1.0
  I don't know where to start. Room was booked with a group but paying separately and I'm a Diamond member. The Assistant Manager (as listed on the name tag) said my Honors number was added but may not receive points. I understand at times that may happen, however my Honors number never was attached. I noticed this by logging into the app and my stay wasn't showing. Everyone I asked (2 different reception representatives and Honor outsourced telephone number) did not take ownership of the problem. They all passed it to the next person, even when I went back to the desk at 3pm per their instructions, the Manager "was not on the property and won't be back until the next day". So what happens when something goes down in a hotel with eight floors? Very strange being a customer facing Manager myself, that no one was available in the early afternoon. In addition some room amenities (soap, tissues) weren't fully stocked for a multi day stay and there was food left in the refrigerator from a previous guest! I didn't even get a chance to explain that to them after being told by three people they couldn't assist me at all. Now I have to continue to deal with this, aa now they will have to credit charges that are normally free with Diamond status that would've been taken care had someone stepped up, took ownership of the problem, and solved the issue. I never remember having this situation occur at other Hilton branded propeties until now. I noticed at the front desk there are no business cards (for the various Managers and Supervisors) and no listing of the peoperty owner/investor (I found it looking at public records DHC). Adding insult to injury in the morning the housekeeping staff let's the doors slam on the lock, versus using a door wedge in order to minimize any noise/disturbance. I will not be returning to this location. Infuriating.
• EE

  EV

  Dec 31, 2025
  5.0
  There is no second home Like there is no spell tome To make you want to leave So you roll down your sleeves Get on your rounded warm wear And see those with hidden hair The frigid flakes falling for you Questioning what you find true You finish walking the streets Realizing you’re at Home 2 Suites