Brand Certified
Holiday Inn & Suites Kalamazoo West by IHG
3.8(879 reviews)
Certified by Holiday Inn & Suites Kalamazoo West by IHG • Mar 01, 2026
Business Details
1247 Westgate Drive, Kalamazoo, MI
49009, United States
Certified by Holiday Inn & Suites Kalamazoo West by IHG • Mar 01, 2026
(269) 888-4800
Certified by Holiday Inn & Suites Kalamazoo West by IHG • Mar 01, 2026
https://www.ihg.com/holidayinn/hotels/us/en/kalamazoo/azoss/hoteldetail
Certified by Holiday Inn & Suites Kalamazoo West by IHG • Mar 01, 2026
About
Certified by Holiday Inn & Suites Kalamazoo West by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Experience the best of Kalamazoo when you stay at the Holiday Inn & Suites Kalamazoo West.
Conveniently situated in the city, the full-service Holiday Inn & Suites Kalamazoo West hotel exceeds all expectations with its quality service. Whether you’re here on a business trip or Kalamazoo vacation, this hotel’s location right off of US-131 and minutes away from I-94 is the perfect choice.
Business travelers enjoy an easy route to companies like Stryker, Pfizer, Western Michigan University, Borgess, Kalsec, Zoetis and Bronson. Planning a meeting in Kalamazoo, MI? The hotel’s facilities feature more than 2,000 square feet of flexible space. Contact our Sales Office for more information.
Hospitality and quality amenities await you at this Kalamazoo hotel. For breakfast and dinner, Toast to Toast is sure to have something to satisfy your taste buds. Other hotel amenities include an indoor pool, Business Center & Fitness Center. We’re excited to be your choice for full-service accommodations in Kalamazoo, MI.
Location
Certified by Holiday Inn & Suites Kalamazoo West by IHG • Mar 01, 2026
Holiday Inn & Suites Kalamazoo West by IHG
1247 Westgate Drive, Kalamazoo, MI
49009, United States
Hours
Certified by Holiday Inn & Suites Kalamazoo West by IHG • Mar 01, 2026
Reviews
3.8
879 reviews
5 stars
369
4 stars
233
3 stars
127
2 stars
55
1 star
95
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Frank, Amy, and Brandon for their excellent service.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and issues with housekeeping not providing adequate service.
Food Quality
The restaurant received mixed reviews, with some guests enjoying the food while others criticized the breakfast options and quality.
Customer Service Problems
Numerous guests reported poor customer service experiences, including long wait times at check-in, unhelpful staff, and unresolved complaints.
Room Condition
Guests noted that while some rooms were clean and comfortable, others had maintenance issues, such as broken appliances and unpleasant odors.
- MSMalik SmithFeb 24, 20265.0Everything about this place was amazing! That manager Noula was really nice and professional. They made everything so easy.
- VCVincent CaliendoFeb 18, 20265.0Get the breakfast. I don’t exaggerate about bacon. Bacon is serious business. Crystal makes the best bacon I have ever tasted.
- TRTerry RockafellowFeb 14, 20265.0This an extremely clean and pleasant hotel. Rooms are updated and the hotel was very quiet. The staff is friendly and helpful, I highly recommend this hotel!
- OSOmar ShouhayibFeb 13, 20265.0Had breakfast during my stay and was given the royal treatment by Crystal and Kaniya. Very friendly and accommodating. The burrito was top notch, stuffed with eggs cheese peppers and choice of meat. Coffee was good and I don’t normally like coffee
- TPTyanndra PeakeJan 25, 20261.0Stayed here over the weekend for peace & relaxation the room was clean and the coffee was ok. Unfortunately I asked for a refresh after leaving for a few hours, I accidentally left my wallet behind in my night stand drawer only to come back and find it wide open and tampered with. Now I’m stressed out. After meeting management I doubt anything will be done about this matter. I’ve worked house keeping before and the first lesson I learned was to clean around guest belongings. Not pickup our belongings go through everything and leave it completely in the open. I trusted management judgment on employees but was fooled. I was able to get the names of the housekeepers working on 01/24/2026 and will be filling a police report first thing in the morning. Did I mention the refresh was done poorly, no new sheets, bed looked slept on. My heat was turned completely off leaving my room freezing. Didn’t smell a drop of cleaning supplies. Maybe because the low-life was to focused on my wallet. After this experience this I highly recommend you spend your money elsewhere. EDIT: For the housekeeper that cleaned my room 538 “what you sow you shall reap”. Nothing good will come from your evil actions lol. Let God be with you.
Frequently Asked Questions About Holiday Inn & Suites Kalamazoo West by IHG
What are the check-in and check-out times at Holiday Inn & Suites Kalamazoo West by IHG?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in the public areas.
Are pets allowed at Holiday Inn & Suites Kalamazoo West?
No, pets including cats and dogs are not allowed at the hotel.
Is breakfast available at the hotel?
Yes, breakfast is available for guests.
Does the hotel have accessibility features?
Yes, the hotel offers accessible parking and is mobility accessible with an elevator.
Are there any fitness amenities available at Holiday Inn & Suites Kalamazoo West?
Yes, the hotel has a fitness center with elliptical machines, free weights, and treadmills, as well as an indoor pool and hot tub.
Does the hotel offer any business facilities?
Yes, the hotel includes a business center and has 4 meeting rooms with more than 2,000 square feet of flexible space.
What nearby dining options are available near the hotel?
Nearby dining options include TGI Fridays, a barbecue restaurant, and Taco Bell, a fast-food restaurant, both convenient for guests looking for a meal outside the hotel.
Which nearby hotels can guests consider if Holiday Inn & Suites Kalamazoo West is fully booked?
Guests might consider nearby accommodations such as Holiday Inn Express & Suites Kalamazoo West.
What entertainment venues are near the hotel for guests to visit?
Guests can visit nearby cinemas such as GQT Movies, Kalamazoo10, K10 Movie Theater, and GQT Kalamazoo 10 for arts and entertainment experiences.
Brand Certified Facts from Holiday Inn & Suites Kalamazoo West by IHG
Holiday Inn & Suites Kalamazoo West by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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