Business Details
About
HotelWedding VenueBusiness Meeting Locations
Located in Southwestern Michigan, halfway between Chicago and Detroit, the Holiday Inn Express & Suites Kalamazoo West hotel is both a convenient workplace and an ideal getaway spot. It is easily accessible from I-94 and US 131. We are also just minutes away from Western Michigan University.If you're visiting the hotel for work in Kalamazoo, you can rely on the free high-speed, Wi-Fi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Pfizer, Stryker and Borgess Medical Center are within miles.Leisure guests can enjoy amazing attractions in and around Kalamazoo, Michigan. Known as one of the top 10 beer cities in the US, the craft beer industry has been brewing since 1985. We also have a wide variety of bicycle trails for all levels of expertise. The Kal-Haven trail ends at the beautiful shore of Lake Michigan. Our great location is also near two dozen golf courses, and is home to the Wings Event Center.You can begin each morning with our Express Start Hot Breakfast, and after a busy day unwind in the indoor pool or sweat off stress in the 24-hour Fitness Center. Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
Location
Holiday Inn Express & Suites Kalamazoo West by IHG
1315 Westgate Drive, Kalamazoo, MI
49009, United States
Hours
Reviews
3.9
504 reviews
5 stars
258
4 stars
103
3 stars
47
2 stars
32
1 star
64
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Flo and Shaquille for their exceptional service.
Cleanliness Issues
Numerous reviews pointed out significant cleanliness problems, including dirty rooms, unkempt bathrooms, and unsanitary conditions in public areas.
Breakfast Quality
While some guests enjoyed the breakfast, particularly praising Flo's service, others reported poor quality food and inadequate options.
Management Concerns
Several reviews expressed dissatisfaction with management's handling of issues, including overbooking, unresponsive staff, and lack of accountability.
Room Conditions
Guests reported various issues with room conditions, including maintenance problems, unpleasant odors, and inadequate amenities.
- DGDon Graham3 days ago3.0Stayed 4 days only has housekeeping service for one day...not great
- ASAaron SinghNov 15, 20251.0Will not be back. Stayed for 7 days and my room wasn’t cleaned once. I told the manager every single day and they said they would clean the room the next day…never happened. Had a pile of towels 3 feet tall by the end of my stay, trash cans overflowing. Had to go down to get my own clean towels at the front desk every day. Pretty terrible service. Choose somewhere else where they care about the guests.
- KKKoreyOct 31, 20254.0Hotel manager was exceptional! I have traveled worldwide and this empathetic, locked in, humorous leader set the standard and tone of excellence for her colleagues. Thank you very much for making me feel like family even though I was 150 miles away from my wife and child(ren). Flo served a tasty, warm breakfast but the food was not the star. Flo was honest, open, transparent, and willing to chat well before sunrise. THANK YOU for leading with character!!
- AAAnthonyOct 28, 20255.0Nice big rooms with cozy beds and extra good service. The night manager Haley went the extra mile to help me with a travel snafu and was simply great! Thank you Haley!
- JJJojoOct 23, 20251.0We we walked in and booked this Holiday last minute a few months ago. Before we got on the elevator we noticed a puddle of yellow liquid on the floor. Our towels in the bathroom had stuff on it. Looked like blood or something of the sort . We asked to switch rooms. Only checked the bathroom in that one. There was poop on the toilet. I cleaned it off thinking maybe we'd suck it up and stay anyway. But after thinking about it for a minute we just couldn't get over how filthy the whole hotel seemed. Pool was also dirty and closed even though we were told it would be open and our kids were looking forward to using the pool.We were in the building maybe 20 minutes before asked front desk to cancel our room and we left . She did it and send a confirmation email that it was canceled. Didn't mention anything about the fact that they'd charge our credit card for that room we didn't use or stay in. Got an email weeks later saying we'd been charged for the room. We called and asked to talk to management ( Amanda B) . We nicely explained what happened and asked for a refund. She was rude and condescending saying she'd get back to us . That was 3 months ago. She refuses to address the issues. I'd never recommend the hotel to anyone. Would happily change my review if she addressed the issues. We've been to many Holiday Inn Express hotels in the past . Not once have we ever had an issue . I'm not one to leave negative reviews so as I believe in trying to see the best in people and situations but this is unacceptable. So disappointed!
Frequently Asked Questions About Holiday Inn Express & Suites Kalamazoo West by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Kalamazoo West?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Is breakfast included with the stay at the hotel?
Yes, the hotel offers a complimentary buffet breakfast called Express Start Hot Breakfast.
Are pets allowed at the Holiday Inn Express & Suites Kalamazoo West?
No, pets including cats and dogs are not allowed at this property.
What accessibility features does the hotel provide?
The hotel has accessible parking and is mobility accessible with an elevator available.
Are there fitness and recreational facilities available at the hotel?
Yes, a fitness center with elliptical machines, free weights, and treadmills is available for free, as well as an indoor pool and a hot tub.
What nearby dining options are available close to the hotel?
Nearby dining options include TGI Fridays, a barbecue restaurant, and Taco Bell, a fast food restaurant, both located within close proximity to the hotel.
Are there entertainment venues near Holiday Inn Express & Suites Kalamazoo West?
Yes, guests can visit several nearby cinemas such as GQT Movies, Kalamazoo10, K10 Movie Theater, and GQT Kalamazoo 10 for entertainment.
How can guests use nearby transportation or facilities to reach the hotel easily?
Guests can use the nearby LibertyX Bitcoin ATM for financial services and can access the hotel easily via major highways I-94 and US 131, which are conveniently close to the location.
Are there any nearby healthcare or financial services near the hotel?
Yes, nearby healthcare services include Vitreo-Retinal Associates eye care clinic and Hospice Care - Southwest Michigan. Financial services nearby include Robert Schauer - Ameriprise Financial Advisor and Residential Loan Center Independent Bank.