Holiday Inn Express & Suites Kalamazoo West by IHG

Reviews

• BR

  Ben Reyes

  Feb 11, 2026
  2.0
  I have travel then entire country for a decade for my job. I have stayed at many dozen Holiday Inns. I have probably left 2 or 3 reviews in my lifetime. At Check-in I was informed there is a $5.00 “parking fee” which seems like nothing but exploitation and greed. This is not in a busy downtown area or a lot that would be used for anything but staying at the hotel. $140/night but they need to make sure they snag an extra $5 from everyone that decides to stay there. The “mini-mart” was embarrassingly empty. One lone mini pizza in the freezer. A few random bags of chips and a handful of candy bars. My room was mostly clean. But it appeared that whoever did the cleaning was in a rush and that never inspires confidence in the room actually being clean. The shower grate wasn’t in place. The shower itself seemed dirty. There was hair in the hand towel. Bed was haphazardly made. Front desk was not welcoming at all and maybe said three words. Individually, none of it is that big of a deal. But all together, it is obvious this is a poorly managed hotel. The extra $5 parking fee was the icing on the cake. $5 isn’t significant. It is the principle. It feels like a very slimey practice and a slap in the face to customers. If I didn’t check-in at 11:30pm I would have turned around and booked a different hotel over the parking fee. I will never be staying here or at any of the owners hotels ever again.
• CB

  chad Bon

  Feb 2, 2026
  1.0
  Stay was terrible i have stayed a few times for work here and it just keeps going down hill would not recommend this hotel to anyone upon checkin i was informed there would be an additional $5 for parking if I had a car in the parking lot there which I thought was weird like people dont drive to stay there? and a $40 incendentile fee charged per night ok whatever ill pay it but should have been informed before booking or when booking ,then i got to the room noticed they no longer provide a coffee pot in the room so that was a bummer bed hard as a rock shower was so slippery me and the person with me fell in it ,the shower water leaves you feeling slimey ,wifi sucked, the tap water is undrinkable so went to lobby to.buy a water at 11pm on thursday and was told they were out still didnt have any on sunday when I checked out 🤦‍♂️ breakfast is burnt bisquits,bruised bananas, rubbery eggs ,watery sausage links and stale cereal cant forget the gallons of milk all the guest share and touch,decaf coffee in machines normal in a craft looked in the pool area was cloudy an not inviting at all, the room doors do not damper noise of kids and people in hall you can hear everything all night then to top it all off I went to check out and guy barely spoke English couldn't print my bill so I thought that was weird so waited for email then noticed I was charged a smoking fee 2 day prior to me checking out nothing mentioned to me about it at all guy couldn't help no Management on site so had to wait to call a manager long story short I went to a dispensary and had a bag of flower in my duffle bag they could smell so charged me smoking fee after calling said she couldn't do anything about the charge now and would have to dispute with my cc company horrible customer service will never stay agian and dont recommend anyone else staying here either
• RW

  Russell Williams

  Feb 2, 2026
  1.0
  One of the worst places I have ever stayed at customer service is terrible manager. Terrible doesn’t seem like she know what she’s doing. Pool is out of service room cost too much and we can’t use the pool around the kitchen area. It smell like sewage..
• RH

  Robert Hammerschmidt

  Feb 1, 2026
  2.0
  We have stayed at this property previously. The stay was as expected. However, our most recent stay was unacceptable. We came to Kalamazoo to visit our son at the university. After going to a hockey game and dinner, we returned to our hotel at 11:30 pm. We planned on getting up early and returning home. Unfortunately, we could not get some sleep because the blinds would close. The hallway lights in the room did not work. There were small pieces of broken glass embedded in the carpet. The night staff was woefully incapable of dealing with the issue. There was no night maintenance on staff. The night staff told us there were no available rooms for us to move to. Then, when we pressed the issue, we were told that they could have a room cleaned. We were then told that there was no house keeping staff available to clean a room. They could not even arrange to comp the existing room. The best we were offered is food from the mini-store in the lobby. I finally was able to get them to provide some sheets to hang in front of the window in place of blinds. At $160 per night, I should be able to close the blinds.
• KC

  kimberly Chojnacki

  Jan 10, 2026
  5.0
  These are good people! Very welcoming and helpful. This one is good for business and everyday travels or longer stays. The front desk employees have always been the UTMOST supportive and helpful! Owner is a very genuine person and is good to the employees and customers. Would definitely recommend these two hotels over most any in the Kalamazoo area!

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