Business Details
About
Hotel
Daily Mandatory Charge includes: Kalamazoo County Event Center Assessment District Fee. Stay in the heart of downtown Kalamazoo, just minutes from Western Michigan University, Kalamazoo College, and the Kalamazoo County Downtown Justice Center. We're conveniently located near major employers like Pfizer, Parker Hannifin, Zoetis. Leading medical facilities are also nearby, including Ascension Borgess Hospital, Bronson Hospital, and the West Michigan Cancer Center. Enjoy local favorites like Bell's Eccentric Cafe and the North Kalamazoo Mall, all within a mile. The Air Zoo is just five miles away and you're only 30 minutes from the Gilmore Car Museum and Kellogg Manor House. Make the most of your stay with our restaurant and bar, meeting space, WiFi, fitness center, and indoor heated pool. Pets are always welcome.
Location
Hilton Garden Inn Kalamazoo Downtown
303 North Rose Street, Kalamazoo, MI
49007, United States
Hours
Reviews
4.2
488 reviews
5 stars
303
4 stars
91
3 stars
33
2 stars
25
1 star
36
What are people saying?
AI-generated from recent customer reviews
Room Cleanliness
Several customers reported issues with room cleanliness, including hair and trash left in rooms.
Customer Service
Mixed reviews on customer service; some staff received high praise while others were criticized for rudeness and lack of assistance.
Breakfast Quality
Many guests found the breakfast overpriced and of poor quality, with some stating it should be complimentary.
Parking Issues
Parking was frequently mentioned as a problem, with complaints about fees and limited availability.
Room Comfort
Guests had varied experiences regarding room comfort, with some praising the cleanliness and amenities, while others reported issues with temperature and layout.
- PPPleomaxOct 12, 20254.0The only thing to improve it's the breakfast, you should include it. Cheapest hotels does include it.
- KLKelsey LorichonOct 8, 20251.0I stayed here last month for a conference and use my work card that is tax exempt. I checked out a month ago with the promise of the tax refund and there is no refund. After calling the hotel and the advanced payment number they've given me numerous amounts of times from my stay I have been promised a refund of the taxes up until today. When I called again since no refund shoed up on the card I was told I would no longer be given the refund of those taxes. I gave the hotel my tax exempt paperwork 1 week before checking in. All your representatives do is send me another phone number who says they will fix this and issue the refund but 1.5 weeks later there is no refund. I have been told 3 separate time that a refund will be issued and never was and now they are no longer giving the refund?? Customer service is HORRIBLE. I left the manager of the hotel a voicemail and have to call back AGAIN. Similar to other reviews the bathroom wasn't very clean at all. It had hairs in the shower and on the floor. This whole experience has been terrible. I will never stay with Hilton again.
- WGWilliam GarlinghouseOct 7, 20255.0I can't say enough about this place rooms are very clean and a good price for a good night's rest, give them a try they won't let you down...
- LHLisa HayesOct 5, 20255.0I Would have given 10 🌟 For Service if possible. We Originally booked a room with Their shared property Home2Suites. The 2 are Connected in Downtown Kalamazoo. We arrived from Detroit on the Amtrak Saturday. Tried to check in at Home2 with Our Hilton Honors Reservation at 1:05 pm. The desk clerk told Us "NOPE" Earliest possible would be 2pm. Maybe, mind You, we've never had issues checking in early. She stated the housekeepers are still working up there. Ok, You don't have not 1 room available? We also had our small dog with us. Not sure of her name. But will be contacting Kim Olsen in regards to her poor customer service skills. Walked down the Hall to Hilton Garden Inn. Was welcomed by Adam, I believe he was the Manager on Duty. 10 🌟 for Himself & Kensey, his Co Worker. They Got Us in A room immediately. 2 Very Nice Humans ❤️ The Housekeeping Manager, Kelly another 10 🌟 Our Train departs at 5. She was kind enough to allow a later check out according to our Departure. Bottom Line, If Your Ever in KZoo Stay Here. There Really Are Still Good People Out There. Thank You To The Staff At Hilton Garden Inn.
- DTDennis TAug 22, 20255.0We came from out of town for job interviews. We were a bit confused about the parking situation at first but we called and they explained it to us in detail. We got paid parking together when we booked our hotel. Recommend doing that for ease and no there's no where else to really park for free near the hotel. Staff actually moved us up to a penthouse due to not having our room. Which was amazing! It was our first time being in a hotel so fancy and it is definitely our best hotel experience yet. We ended up eating downstairs and trying their drinks at the bar. We got their pizza special hot honey, best pizza ever. I ordered a blueberry drink special. Now my favorite drink then to feel more manly I tired some of their beers. Which was also pretty good. Overall a great experience. Notes: - Get parking when you book the hotel - Hotel room quality is great - staff is super friendly and willing to walk ya through any questions you might have - Food & drinks, a bit pricey but totally worth it. Lots of people come here for business meetings - If you're looking for the downtown life this is perfect but if you like introvert life (they set you up with a good tv, mini fridge, and room service). Personally I was the most obsessed with is their showers. They were completely open and had DOUBLE shower heads that let me and my partner shower in the water together (rare ik). All and all, a great experience. If you have any trouble or have any questions, just let staff know and they will set you up
Frequently Asked Questions About Hilton Garden Inn Kalamazoo Downtown
What are the check-in and check-out times at Hilton Garden Inn Kalamazoo Downtown?
Check-in is from 3:00 PM and check-out is by 11:00 AM.
Is Hilton Garden Inn Kalamazoo Downtown pet-friendly?
Yes, pets including cats and dogs are welcome at the hotel.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Are there dining options available at the hotel?
Yes, the hotel has one restaurant with vegetarian and vegan meal options, and room service is available.
Is parking available at the Hilton Garden Inn Kalamazoo Downtown?
Yes, self-parking is available for guests.
What accessibility features does the hotel offer?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
Are there fitness and recreational facilities at the hotel?
Yes, there is a free fitness center and an indoor heated pool available for guests.
How does Hilton Garden Inn Kalamazoo Downtown support eco-friendly practices?
The hotel holds several eco-certifications, uses energy-efficient systems, compostable food containers, and eco-friendly toiletries.
What nearby attractions can guests visit around Hilton Garden Inn Kalamazoo Downtown?
Guests can visit Bell's Eccentric Cafe, the North Kalamazoo Mall, and the Air Zoo which is about five miles away. The Gilmore Car Museum and Kellogg Manor House are approximately 30 minutes away.
Are there other nearby accommodation options to Hilton Garden Inn Kalamazoo Downtown?
Yes, Home2 Suites by Hilton Kalamazoo Downtown is another nearby hotel offering accommodation.
What are some nearby venues and entertainment spots guests might enjoy?
Guests can explore nearby Rose Street Market Banquet Center for events and the Masonic Temple Building, a landmark and museum, along with the Kalamazoo Music School for music-related activities.