Business Details
About
Hotel
Daily Mandatory Charge includes: Kalamazoo County Event Center Assessment District Fee. Stay in the heart of downtown Kalamazoo, just minutes from Western Michigan University, Kalamazoo College, and the Kalamazoo County Downtown Justice Center. We're conveniently located near major employers like Pfizer, Parker Hannifin, Zoetis. Leading medical facilities are also nearby, including Ascension Borgess Hospital, Bronson Hospital, and the West Michigan Cancer Center. Enjoy local favorites like Bell's Eccentric Cafe and the North Kalamazoo Mall, all within a mile. The Air Zoo is just five miles away and you're only 30 minutes from the Gilmore Car Museum and Kellogg Manor House. Make the most of your stay with our restaurant and bar, meeting space, WiFi, fitness center, and indoor heated pool. Pets are always welcome.
Location
Hilton Garden Inn Kalamazoo Downtown
303 North Rose Street, Kalamazoo, MI
49007, United States
Hours
Reviews
4.2
491 reviews
5 stars
306
4 stars
90
3 stars
34
2 stars
24
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Adam and Devon for their exceptional service.
Room Cleanliness
While some guests reported clean and comfortable rooms, several others noted issues with cleanliness, including hair and stains in the bathrooms.
Breakfast Quality
Numerous reviews criticized the breakfast quality and value, with many suggesting it should be complimentary given the room rates.
Parking Issues
Guests frequently mentioned confusion and dissatisfaction regarding parking arrangements, including high fees and limited availability.
Safety Concerns
Some reviews raised concerns about safety in the surrounding area, despite the hotel itself being described as secure.
- DGDavid GDec 21, 20255.0This hotel is very nice, the staff are friendly, the rooms are quiet. There is a parking garage next door that doesn’t say it is for the hotel, this confused me when I arrived. The hotel is safe, outside of the hotel not so much. I am pretty sure I saw a security guard in the hotel the morning that I left. They have a pool, fitness place, and a restaurant. I liked the gentleman at the front desk they did and excellent job and were friendly and good at customer service.
- HTHeather TuttleDec 10, 20255.0This was my first visit to "The Zoo!" I could not be more pleased with the service and accomodations for this Hilton property. I arrived pretty early and the front desk personnel went out of his way to find me an early check in. The rooms a large, yet cozy, despite the frozen hellscape outside!! I would highly recommend this property. It is centrally located and very close to the medical school.
- CECrystal EllerDec 5, 20255.0This place is awesome! Second time staying and I'll be back. Very close to everywhere I needed to go in downtown Kzoo. Safe and easy parking and access to the hotel. Rooms are cozy and nice!
- IFIvy Fields-RelefordNov 26, 20251.0This review is in reference to the “restaurant” at the Hilton Garden Inn. I ordered shrimp tacos that were horrible. They were microwaved pieces of miniture shrimp on cold tortillas. I tasted and left it all! Please remove them from the menu.
- KLKelsey LorichonOct 8, 20251.0I stayed here last month for a conference and use my work card that is tax exempt. I checked out a month ago with the promise of the tax refund and there is no refund. After calling the hotel and the advanced payment number they've given me numerous amounts of times from my stay I have been promised a refund of the taxes up until today. When I called again since no refund shoed up on the card I was told I would no longer be given the refund of those taxes. I gave the hotel my tax exempt paperwork 1 week before checking in. All your representatives do is send me another phone number who says they will fix this and issue the refund but 1.5 weeks later there is no refund. I have been told 3 separate time that a refund will be issued and never was and now they are no longer giving the refund?? Customer service is HORRIBLE. I left the manager of the hotel a voicemail and have to call back AGAIN. Similar to other reviews the bathroom wasn't very clean at all. It had hairs in the shower and on the floor. This whole experience has been terrible. I will never stay with Hilton again.
Frequently Asked Questions About Hilton Garden Inn Kalamazoo Downtown
What are the check-in and check-out times at Hilton Garden Inn Kalamazoo Downtown?
Check-in is from 3:00 PM and check-out is by 11:00 AM.
Is Hilton Garden Inn Kalamazoo Downtown pet-friendly?
Yes, pets including cats and dogs are welcome at the hotel.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Are there dining options available at the hotel?
Yes, the hotel has one restaurant with vegetarian and vegan meal options, and room service is available.
Is parking available at the Hilton Garden Inn Kalamazoo Downtown?
Yes, self-parking is available for guests.
What accessibility features does the hotel offer?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
Are there fitness and recreational facilities at the hotel?
Yes, there is a free fitness center and an indoor heated pool available for guests.
How does Hilton Garden Inn Kalamazoo Downtown support eco-friendly practices?
The hotel holds several eco-certifications, uses energy-efficient systems, compostable food containers, and eco-friendly toiletries.
What nearby attractions can guests visit around Hilton Garden Inn Kalamazoo Downtown?
Guests can visit Bell's Eccentric Cafe, the North Kalamazoo Mall, and the Air Zoo which is about five miles away. The Gilmore Car Museum and Kellogg Manor House are approximately 30 minutes away.
Are there other nearby accommodation options to Hilton Garden Inn Kalamazoo Downtown?
Yes, Home2 Suites by Hilton Kalamazoo Downtown is another nearby hotel offering accommodation.
What are some nearby venues and entertainment spots guests might enjoy?
Guests can explore nearby Rose Street Market Banquet Center for events and the Masonic Temple Building, a landmark and museum, along with the Kalamazoo Music School for music-related activities.