Best Western Plus Kalamazoo Suites

Reviews

• CT

  Ceisler Taylor

  Dec 2, 2025
  1.0
  Employee lied and never clean the room 7 days
• KK

  Korey

  Nov 29, 2025
  3.0
  Hotel rooms are solid and clean. Fitness center is good for s hotel. The pool is like ice which is disappointed! Falsely told the pool was heated. Temp should be at least 2-6 degrees warmer so people can actually use it. Paying for sight of a pool but not usable unless you want a cold plunge. They failed to clean my room thoroughly two times. Breakfast NEVER changes. You should change it at least 2-3 times every 7 days.
• RT

  Rachel Tesch

  Nov 29, 2025
  3.0
  Nice hotel. Rooms are spacious. HVAC in rooms work well. But if you are staying during the winter months be prepared to be bundled up coming down to breakfast and don't plan on using the pool unless you like freezing cold water. The breakfast area temp is set to 63 degrees on one thermostat. The other thermostat is not even turned on. The excuse for the pool being cold is because it is cold outside. (Come on, I am not dumb and to give me this excuse is just disrespectful, you just don't want to spend the money to either 1, fix the heater to the pool, or 2, to turn the thermostat up on the pool. I am curious to know what the temp is set at other hotels with indoor pools) The pool room is warm, the hot tub is great, but the pool is freezing! When we checked in, I thought that the space heater at the front desk was just because of people coming and going through the front door. First hotel that I have stayed in that the front desk receptionist is bundled up in sweaters/coats with a space heater to stay warm!!! That might be part of the case, but seriously, people are paying to stay here. If they are saying it is too cold, turn up the heat. We chose this hotel because of the room sizes and the pool and location. At least half of it met our expectations.
• VR

  Vicki Rak

  Nov 17, 2025
  4.0
  We stay here when we are in KZoo. The rooms are very spacious. Depending on dates - they tend to be the more reasonable rates. Breakfast is very good and a great varietally. The pool is nice. The weekend staff is great. I would recommend this hotel.
• AM

  Airanna Myles

  Oct 25, 2025
  1.0
  Best Western Plus: Disastrous Communication and Inconsiderate Service for a Long-Term Business Partner As a local professional event planner who has repeatedly utilized and recommended this establishment—including numerous baby showers, a Valentine’s party, and referrals from the non-profit HRI—I am profoundly disappointed by the worst customer service experience I have encountered to date. The lack of professional courtesy and failure of internal communication resulted in significant inconvenience and wasted time during a time-sensitive setup for a client event. The issue was a simple request to drop off balloons early for an event I was hired to decorate. Timeline of Miscommunication 1. Monday, October 20th: I called the front desk and explained my long-standing professional relationship and my need for an early drop-off. The receptionist was unable to assist and instructed me to call back on Friday to speak with a manager. 2. Friday, October 24th, 12:33 PM: I spoke with Manager Lindsey. After explaining the situation, she assured me, with her exact words: “We have a party going on but they only have it for two hours, you can come anytime after 8pm.” 3. Saturday, October 25th (12:00 AM Midnight): Relying entirely on Lindsey’s confirmation, I drove from across town to the hotel address to complete the drop-off. 4. Immediate Rejection: The night receptionist informed me I could not access the space until 4:00 AM. This was a four-hour discrepancy from the communicated time and represented a major inconvenience. 5. Failure to Resolve: I asked to speak to a manager, and Manager Lina was called. I reiterated the details of my conversation with Lindsey and stressed that this new, much later time was never communicated to me. Manager Lina not only confirmed the 4:00 AM policy but also falsely insisted she had spoken to me and two other individuals about checking in. I clarified that I was not checking in and was merely hired to do a job, needing only to drop off the required items in the space that Lindsey approved. Manager Lina’s final and deeply unhelpful statement was that “there’s nothing I can do.” Conclusion The internal disorganization, coupled with the management's refusal to honor a promise made by a fellow manager (Lindsey) or offer any meaningful resolution, is shocking. To be treated with such inconsiderate service, especially after bringing substantial business to this location over the years, is highly upsetting. This experience represents a massive failure in customer communication and professional conduct. Due to this severe inconvenience and lack of respect, I will no longer be recommending Best Western Plus to any future clients or non-profit partners.

Frequently Asked Questions About Best Western Plus Kalamazoo Suites