avid hotel Kalamazoo East by IHG

Reviews

• BM

  Brandi Marie

  Feb 10, 2026
  4.0
  Jayamati Nath checked me in and she’s fabulous! She’s professional, welcoming, and kind. If you have a problem, she’s there to fix it. The rooms are very minimalist and small. There’s no such thing as wasted space in there lol. I love that there’s always free hot water and coffee downstairs. The breakfast was pretty good. There’s a side entrance that has guests walk through their patio area and with snow on that type of flooring makes it slippery. I can see how someone slipped on your property. Salt needs to be thrown down and maybe even rugs. The other front desk agent, who works in the afternoons, is definitely there for a paycheck only. I hardly saw him at the desk as he was always in the back office, even when I called the front desk he didn’t answer so I walked down there and rung the bell. When he talked with guests (not just me), he had his corded ear phones in one ear. I had an issue with the heater blowing out cold air while set on heat in my room. He called maintenance and they took longer than expected so when I went downstairs asking for an ETA he said, “I don’t know. Do you just want another room?” He seemed annoyed, was unapologetic, and had no care for my issue. Mind you, I stayed here when there was a windchill advisory and it was -20 degrees outside. Jayamati Nath checked me in and she’s fabulous! She’s professional, welcoming, and kind. If you have a problem, she’s there to fix it. The rooms are very minimalist and small. There’s no such thing as wasted space in there lol. I love that there’s always free hot water and coffee downstairs. The breakfast was pretty good. There’s a side entrance that has guests walk through their patio area and with snow on that type of flooring makes it slippery. I can see how someone slipped on your property. Salt needs to be thrown down and maybe even rugs. The other front desk agent, who works in the afternoons, is definitely there for a paycheck only. I hardly saw him at the desk as he was always in the back office, even when I called the front desk he didn’t answer so I walked down there and rung the bell. When he talked with guests (not just me), he had his corded ear phones in one ear. I had an issue with the heater blowing out cold air while set on heat in my room. He called maintenance and they took longer than expected so when I went downstairs asking for an ETA he said, “I don’t know. Do you just want another room?” He seemed annoyed, was unapologetic, and had no care for my issue. Mind you, I stayed here when there was a windchill advisory and it was -20 degrees outside.
• EM

  Elizabeth Mitchell

  Jan 21, 2026
  5.0
  We were having a medical procedure at the local hospital and chose to stay at Avid because it was close. I'm so glad we did! The rooms are quiet and clean, the beds are comfortable and cozy, the staff is friendly and helpful. We have stayed 3 different times and will gladly stay again.
• AO

  Andrew Ostema

  Jan 11, 2026
  4.0
  The room I originally booked was still dirty. We went back to the front desk and were given one that was ready. The rooms are pretty nice, and the breakfast was actually good—which is surprising these days. The area has a typical Rust Belt atmosphere, but the hotel itself is nice. I'd come back👍
• ZZ

  Zara

  Jan 11, 2026
  5.0
  Quiet, clean and pleasant to stay in. The bed was comfortable and made for a great night's rest. 🛏️ The breakfast was lovely 🍽️ (they had scrambled eggs, potatoes, and bacon as warm options — I had potatoes, toast, Greek yogurt, muffins, a banana, orange juice, coffee & tea) and I had no issues. An excellent value; I definitely recommend. ✨🌸
• AM

  Abraham Mustapha

  Dec 29, 2025
  5.0
  Good people, quality service

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