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Pool closed for renovation!
Enjoy Trails, Museums, Shopping and Great Food
All conveniently located near Holiday Inn Express and Suites of Jackson! The Falling Waters Trail, miles of paved trails winding through woods and past lakes. The area is home to many Historical Museums, Ella Sharp Museum, Lost Railway Museum, Michigan Military Heritage Museum, Coe House Museum are all just a short drive from the hotel. Our downtown area has several unique boutique shops as well as Jackson Crossing Mall and Westwood Mall all within 5 miles. We are just a short drive from these well-known Jackson restaurants; Klavon’s Pizzaria, Veritas, Grand River Brewery, One North, Ichiban Japanese Steak House, The Chase , just to name a few. Olive Garden, Cracker Barrell Restaurant and Culvers are all within walking distance. The area hosts many local wineries and brew pubs.
Location
Holiday Inn Express & Suites Jackson by IHG
3506 O'Neil Drive, Jackson, MI
49202, United States
Hours
Reviews
4.3
548 reviews
5 stars
304
4 stars
156
3 stars
41
2 stars
17
1 star
30
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several reviews highlighted concerns about cleanliness, including reports of dirty rooms, mold, and bed bugs.
Breakfast Quality
While some guests enjoyed the breakfast options, others found it lacking in variety and freshness, with reports of cold food and limited availability.
Staff Performance
Customer service experiences varied, with some praising friendly and helpful staff, while others reported rude or unhelpful interactions.
Room Comfort
Many guests appreciated the comfort of the beds and the spaciousness of the rooms, although some noted issues with outdated furnishings.
Location and Amenities
The hotel is conveniently located near restaurants and has good amenities, but some guests expressed disappointment over the pool's condition.
- JZJared ZiegenhornJan 4, 20264.0We came into town for a two night stay overall all staff was very nice room was clean. We enjoyed the free breakfast. We had 2 full beds they were a little to firm for us and the doors to the rooms shut very loud waking us during the night other than that it was a good stay.
- VDVeronica DeLoreyDec 20, 20255.0It was a very quick and unplanned stay. Our RV park fell through because it was past 9pm. So we made a late reservation to Holiday Inn Jackson, MI. It was wonderful. The shower was the cleanest I've ever seen in a hotel. So hats off to the cleaning crew, Bravo! We didn't arrive until after 1 am and they let us have late check out. Room was toasty which was great because it was freezing outside. Accomidated our 3 lil Grem-mutts. Dogs were happy, we were happy. 5 happy, toasty, tired, souls.
- MLMatt LewisNov 28, 20255.0Was pleasantly surprised, was in town for a funeral and stayed here overnight. The room was great, the shower🚿 had outstanding pressure and breakfast was quick and easy (&good) I recommend the pancakes 🥞 just a push of a button and you get 2 fresh hot pancakes in a few minutes!
- JAjeet acharyaNov 24, 20255.0Nice facility, up to the mark and a benchmark for the IHG franchise.
- ASAnn StreberOct 21, 20254.0Check in was easy. One of the two keys didn’t work on the back door but that was quickly and seamlessly remedied by a visit to the front desk. The room was large which was great. We liked being able to close the door to the bedroom away from the bathroom and jet tub. The couch and bed were very comfortable. Being able to watch TV from the jet tub was so awesome! I woke up about 6:30 and went to the breakfast. The warm cinnamon rolls were delightful! I opened a milk only to find it curdled. I noticed that the cooler didn’t seem to close and stay closed. Maybe that’s why the milk was bad. Before I could point it out to staff another guest had the same experience and pointed it out to the attendant. I had never tried the pancakes from a machine before. I found them flavorless ( not the fault of the hotel though.) The folded eggs, and potatoes were cold. The ketchup looked dark in color which I found suspicious. The orange juice was not great either. After staying at Holiday Inn Express for a week in a different location I found the breakfast to be a disappointment at this particular location. My husband made a point to stop at the front desk to let them know we enjoyed our stay and in particular the bed. The attendant seemed very unimpressed. I would definitely stay again but go elsewhere for breakfast.
Frequently Asked Questions About Holiday Inn Express & Suites Jackson by IHG
What accessibility features does Holiday Inn Express & Suites Jackson offer?
The hotel provides accessible parking and is mobility accessible, equipped with an elevator for guest convenience.
Is breakfast included during the stay at Holiday Inn Express & Suites Jackson?
Yes, the hotel offers free buffet breakfast to all guests.
Does the hotel allow pets?
Cats are welcome at the hotel, but dogs are not allowed.
What COVID-19 cleaning and safety measures does the hotel follow?
Holiday Inn Express & Suites Jackson uses commercial-grade disinfectants, offers additional sanitation in food areas, enhanced cleaning of guest rooms and common areas, and provides sanitizer availability. They also use disinfected or discarded plastic keycards and have trained employees in cleaning and hand washing procedures.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Are there any fitness facilities available on-site?
Yes, the hotel features a free fitness center equipped with elliptical machines, free weights, and treadmills.
Is there parking and electric vehicle charging available at the hotel?
Yes, free parking is available along with an electric vehicle charging station for guests.
What nearby dining options are accessible from the hotel?
Guests can enjoy walking distance dining at Olive Garden, Cracker Barrel Old Country Store, and Culver's. Additionally, Klavon’s Pizzaria, Veritas, Grand River Brewery, One North, Ichiban Japanese Steak House, and The Chase are a short drive away.
What shopping centers are near Holiday Inn Express & Suites Jackson?
Jackson Crossing Mall and Westwood Mall are both within 5 miles of the hotel, offering a variety of unique boutique shops and retail options.
How can I use local transit or nearby amenities while staying at the hotel?
The hotel offers a local shuttle service for guest convenience. Nearby, you can find gas stations like Express Stop and BP, as well as grocery options like Save A Lot and Sam's Club, making it easy to access daily needs and travel locally.