DoubleTree by Hilton Hotel Holland

Reviews

• AH

  Alice Hyde

  Jan 5, 2026
  1.0
  First I want to start by saying my name is Stephanie. I know it pops up different on Google. I booked TWO rooms for this past Saturday: 1/3/26. I booked two down stairs room and paid a little more to have the poolside access rooms. My fiancé and I both are very unhappy. I’ve address my concerns with the hotel and all I was told was “a manager will be calling!” No one called. I even called again. Was told the same thing. I’ll be leaving photos of what we came across. Both rooms were renovated remind you. The showers were disgusting. Both of them had black floors in the showers. Gunk on the shower walls. My room; room 106 the shower was cold. Would not get hot. The pull out couch had no blankets. The comforter on the king bed had a nasty bloom stain is what it looked like. The front desk person was so kind to bring me a new one but that one also has stains. (Not the front desks fault) so we had to get another. The door in room 106 did not shut unless slammed. I mean slammed. Other wise it wouldn’t latch properly and anyone could push it open. Also, when stripping the bed Sunday morning the mattress had brown dirt stains or poop smears. The hot tub was gross. Green, mucky, and smelled. Our bodies even smelled when getting out. Not happy at all with our stay. We drove an hour to stay and swim and it was just gross. Also, the bar/restaurant was closed so we had to DoorDash pizza. Won’t be going back. I do want to say though how the front desk people; Jennifer and Ally are both amazing and helped as much as they could. Not their fault the management team clearly don’t like to handle concerns and housekeeping just plain out sucks.
• TA

  Tim Alvarado

  Dec 15, 2025
  4.0
  Hotel is under construction with renovations, so some things are a little off. It was confusing to find the breakfast at first, but once we got there, it was great. Our server plus the front desk person when we checked in were great!
• SW

  Steve Walsh

  Dec 1, 2025
  1.0
  The location was great for our needs. The rooms were adequate, small, but adequate. The service on the other hand was awful. Worst hotel experience, especially from a Hilton property. -We arrived and the driveway is hidden and not lit. Almost drove past it. The driveway and sidewalks were not shoveled from the previous day. No salt put down, nothing. The next day after another large snowfall, still not shoveled or salt put down. Same for the parking lot that was ice. -We asked for some suggestions to local establishments so we could see the town. Was given "the restaurant behind you opens at 5pm. Sorry but we wanted to get some guidance for some "local hot spots". -We had a large number of families staying in the hotel. We counted 15 cars in the parking lot. Over 2/3's were with our group. We sat in the lobby because of the size of our group and were told we cannot have a beer in the lobby. We asked twice for options like a conference room or larger room which was told "we do not have anything available". Come on.....there were less than 50 people in the whole hotel. Instead the young girl with a Blazer and Name Tag scolded us like a 10 year old, and stated "I have to send you to your rooms". My son and wife stayed in the lobby since they had soda to talk with others without drinks and she forced them back as well. Stared them down until they left. She would not address the other group that was in the pool drinking (which were also told is not acceptable). Pure power trip! Worst piece of hospitality we have ever encountered. Would not recommend this property. This property has a lot of potential, but with a staff like this and the hospitality, they will not survive.
• AS

  Austin Schultz

  Nov 14, 2025
  1.0
  DO NOT STAY. BEWARE. CAUTION. While it looks big and grand on the inside, once you get to the room it all goes away. While the room we stayed was one of the renovated ones there were markings, nails from baseboards sticking out, and sink issues. Price of 130 seemed fair for a king bed room. What got me and why its a 1/5 and reported to the BBB is their customer service and charging methods. I brought my own cooler of drinks and Meijer brand water for the room, yet I was charged 6$ for the two waters we never used. I was told they looked at the paperwork and talked with staff and said they were gone. I told them the exact trash I left on the counter so they knew they were not the room waters, however using logic and thinking their staff can't be wrong must have never been an option. I tried calling the hotel, customer care line on the receipt and got the go around. Still haven't heard back from the GM after leaving a voicemail. While being rude and nasty is never right, the level of competence at this location is severely lacking. I was told, "well if it were me I would just eat the charge".. I would assume someone in the hospitality business would stand for what is right. Planned a trip for next year and will not be staying here. UPDATE: GM finally reached out and provided nothing than a copy and paste corporate email. Even responding to the review stating they checked their logs after i let them know exactly what my trash was.. I guess if you want to stay here take a picture of the water bottles.. this property is a joke. Stayed in the room no more than 8 hours and can tell why it has so many low reviews.
• CM

  Colleen McAuliffe

  Nov 13, 2025
  1.0
  Extremely Disappointing Stay – Will Never Return I stayed at the DoubleTree by Hilton in Holland, Michigan, and this was one of the worst hotel experiences I’ve ever had. I was charged for waters that I never drank, and despite multiple attempts to resolve the issue, the hotel refused to refund me. According to their paperwork, the waters “weren’t in the room,” which is absolutely untrue — we never touched them. The lack of accountability and professionalism from both management and staff was unbelievable. The room itself was also a major disappointment. The plumbing was terrible — the sink backed up while brushing my teeth, and every time the toilet was flushed it looked like it was about to overflow. The hotel is under remodeling, and as soon as we checked in all we heard were drills, banging, and workers constantly around. At one point, a worker was right outside our window. I’m just glad we happened to be dressed. Overall, this was completely unacceptable. Between the poor room conditions, the noise, the privacy concerns, and being charged for something I didn’t use, I will not be staying at this property — or any Hilton hotel — again. Very unprofessional on every level.

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