DoubleTree by Hilton Hotel Holland

Reviews

• BN

  Bill Nielsen

  3 days ago
  1.0
  We booked three poolside rooms and they gave two of them to somebody else didn’t refund the extra money no manager on site. The complete hotel is under construction and messy and dirty.
• WH

  William Hayse

  Feb 9, 2026
  1.0
  I am a Hilton Honors Diamond member. I stay at Hilton properties multiple times each month. This may be the worst one I have ever stayed in. This hotel is oppressively dark and dated with large areas under construction. The lobby and common areas look you took a time machine back to revisit the worst design trends of 1992. When I checked in, I did not receive a digital key. Guess what? The digital key is the only way to get into the building from the large back parking lot, so I tried to call the front desk to have someone let me in. No one answered, so I had to walk completely around the building while dragging my suitcase through the snow covered parking lot. They advertise having both room service and a restaurant. There is no room service and the restaurant is only open for breakfast. This hotel looks like it should rent rooms by the hour. Do yourself a favor and stay somewhere else. I am surprised that Hilton allows this hotel to operate under their brand name.
• JL

  Jeff Lyman

  Jan 31, 2026
  1.0
  The hotel staff was very friendly and was the most enjoyable part of the experience. The parking lot was not recently plowed and half of the lot was shut down. The hotel is currently under going some serious renovations, entire floors were out of service. The room was very noisy at night with unknown sounds. I also heard an alarm going off at 7am in a neighboring room. Overall great staff but this experience was not like my stay at other double trees.
• RS

  Robert Sacamano

  Jan 12, 2026
  4.0
  Booked on priceline for $77 then read reviews and questioned my decision... The woman at the desk was very nice. I read in reviews that the rooms adjacent to the pool are very humid and moldy so I requested the other building and she was accommodating. Lobby area does show signs of unfinished renovation. Our building had none of that moist/humid feeling of many hotels. It smelled clean. Our room was one of the recently renovated ones. It was clean with no mold anywhere. A/C system was good and a window opened. There were usb and usb c charging ports throughout. As reviewers mentioned our bathroom was an issue. In ours they put this weird barn style door that leaves a large gap between the door and wall, eliminating any hopes of gastroenterological privacy. It also came off track frequently. Toilet seems like its about to overflow with each flush. Shower was fine. Soap, shampoo, conditioner, provided. Wish I checked out the pool, looked interesting based on photos. TLDR: I did not experience the horror stories reported by many reviewers. Staff was accommodating. Our room was modern, clean and an amazing value for $77. I look forward to staying here again.
• AH

  Alice Hyde

  Jan 5, 2026
  1.0
  First I want to start by saying my name is Stephanie. I know it pops up different on Google. I booked TWO rooms for this past Saturday: 1/3/26. I booked two down stairs room and paid a little more to have the poolside access rooms. My fiancé and I both are very unhappy. I’ve address my concerns with the hotel and all I was told was “a manager will be calling!” No one called. I even called again. Was told the same thing. I’ll be leaving photos of what we came across. Both rooms were renovated remind you. The showers were disgusting. Both of them had black floors in the showers. Gunk on the shower walls. My room; room 106 the shower was cold. Would not get hot. The pull out couch had no blankets. The comforter on the king bed had a nasty bloom stain is what it looked like. The front desk person was so kind to bring me a new one but that one also has stains. (Not the front desks fault) so we had to get another. The door in room 106 did not shut unless slammed. I mean slammed. Other wise it wouldn’t latch properly and anyone could push it open. Also, when stripping the bed Sunday morning the mattress had brown dirt stains or poop smears. The hot tub was gross. Green, mucky, and smelled. Our bodies even smelled when getting out. Not happy at all with our stay. We drove an hour to stay and swim and it was just gross. Also, the bar/restaurant was closed so we had to DoorDash pizza. Won’t be going back. I do want to say though how the front desk people; Jennifer and Ally are both amazing and helped as much as they could. Not their fault the management team clearly don’t like to handle concerns and housekeeping just plain out sucks.

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