Holiday Inn Grand Rapids Downtown by IHG

Reviews

• MS

  michael shall

  3 days ago
  5.0
  Carlos is the best ! Very considerate and personable driver for the shuttle portion of the property
• TD

  Timothy Daugherty

  Apr 21, 2026
  3.0
  I understand we paid a premium price for being downtown, I thought the room could have been much nicer! It was tiny! And I could hear the elevator all night. At least give me a break on price if I get a lemon of a room! Not a fan of hotels that don't give you a space to relax in the lobby. There was one table (we were lucky to get) right in front of the desk. So it felt like we were being watched and looked at by everyone coming and going.
• KD

  Kim Dark

  Apr 20, 2026
  5.0
  We stayed here because of its close location to the Devos Hall. It was very walkable to everything downtown. There are museums close and they have free parking. The rooms were very clean and the beds were comfortable.
• SC

  Shae C

  Apr 19, 2026
  5.0
  We were utterly shocked at how WONDERFUL the hotel is! With FREE PARKING. I booked five rooms, and even though it's a very busy weekend, the day of our check in, they were able to coordinate our rooms together. Everything was nice and clean and new. The elevator has wonderful lighting for selfies with friends! Clean, crisp, Comfortable beds, with Lots of pillows. The floors in all of our rooms, and bathrooms were very clean. Easy access to the room temperature. Great lighting for putting make up on. Two of our rooms were adjoing. That worked out Great! In the morning, We had absolutely no problem sleeping in ! The blackout shades/curtains worked amazing. ( Better than the curtains at the Amway Grand. ) I didn't hear any hallway commotion, on what I can only imagine was a bustling Sunday morning of people checking out. I could not hear the highway either. Hot water, good shower. In fact, 10/10 For The DOVE MOISTURIZING SHAMPOO AND CONDITIONER, Body wash, and lotion !!! Some places try to give you these little teeny travel bottles of toiletries that claim to be some amazing brand. But really, The DOVE HERE IS GREAT. The hot tub was nice and hot. And it opens at 6 am. Pool Looks Great. The full bar and restaurant are convenient, and delicious. They DO have room service too! THE SHUTTLE WAS A LIFE SAVER. Eric and Lewis were amazing.!! We've stayed at Amway Grand, JW, and Residence Inn, before. And while all of them are also beautiful hotels, mostly with great restaurants, This Holiday inn was surprisingly nice and a shockingly better value. 10/10.
• SR

  Sonia Riley

  Apr 18, 2026
  5.0
  Everything was Amazingly clean, Tina makes sure our rooms are sparkling. If I had one thing is there is no atm in the hotel but for tips individuals have QR codes. I wish they allowed the breakfast to be taken to go especially for people with children. The pool facilities are clean. The carpets in rooms and halls could use a little shampooing. But the staff is Amazing and professional!

Frequently Asked Questions About Holiday Inn Grand Rapids Downtown by IHG