Hampton Inn & Suites Grand Rapids-Airport 28th St

4.1
728 reviews
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Business Details

5200 28th Street SE, Grand Rapids, MI
49512, United States
(616) 575-9144
https://www.hilton.com/en/hotels/grrhshx-hampton-suites-grand-rapids-airport-28th-st/

About

HotelHampton Inn
Daily Mandatory Charge includes: 4% Experience Grand Rapids Marketing Assessment. The Hampton Inn and Suites Grand Rapids - Airport 28th St hotel is located two miles from Gerald R. Ford International Airport and less than 15 minutes from Downtown and many of the attractions that Grand Rapids, Michigan has to offer. This facility offers a tranquil lakeside setting just steps away from mouthwatering restaurants and amazing shopping. Also located nearby are some of West Michigan's largest companies. Here at the Hampton Inn and Suites Grand Rapids - Airport 28th St, we offer our complimentary On-the-House hot breakfast, an indoor pool, fitness room, and business center, as well as complimentary high-speed wireless Internet access throughout the hotel. Whether traveling on business or with family to Grand Rapids, MI, treat yourself to all the amenities you can expect from the Hampton Inn and Suites Grand Rapids - Airport 28th Street hotel. We love having you here at the Hampton Inn and Suites Grand Rapids - Airport 28th Street hotel.

Location

Hampton Inn & Suites Grand Rapids-Airport 28th St
5200 28th Street SE, Grand Rapids, MI
49512, United States

Hours

Reviews

4.1
728 reviews
5 stars
373
4 stars
188
3 stars
73
2 stars
40
1 star
54

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and accommodating staff, highlighting specific employees for their exceptional service.

Cleanliness

While several reviews noted clean rooms and common areas, there were also complaints about inconsistent housekeeping and issues with dirty linens.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and options.

Location

The hotel is appreciated for its quiet and convenient location near the airport, though some found it difficult to access.

Renovation Issues

Several guests reported issues related to ongoing renovations, including noise and lack of amenities like the shuttle service.
  • JM
    jeffrey minnis
    Jan 5, 2026
    1.0
    For the past 4 years I have stayed at Hampton/ Hilton hotels almost every week with very few issues. This afternoon while checking in the lady at the desk asked to see my ID, I opened my billfold so she could see it through the clear window which I have done at other Hampton inn with no issues. She informed me I HAD to take it out so she could see the whole license. My whole license is CLEARLY visible inside the clear section. My billfold had accidentally went through the wash and has shrunk around it. The only was to get it out would be to tear it. The only way I'm going to tear it is if the police need it. I'm pretty sure she did not check the ID of the guest in front of me, she made me feel like I was try to pull something shady. It's this type of treatment that prompted me to cancel and drive to the Hampton inn on 500 Center Dr NW. They had no problem with seeing my ID through the clear section. Maybe it was that my skin color didn't match hers and the guest in front of me but either way all my future stays will not be at this hotel.
  • RO
    Ron Oakes
    Jan 5, 2026
    4.0
    Not a fan of the motion sensor lights in the room. Other than that it was good And Melissa at the front desk is a very nice Lady.
  • BL
    B Leavitt
    Dec 3, 2025
    5.0
    The hotel is near the airport but hidden back away from the street. The hotel and the surrounding area is always very quiet.
  • HD
    Heath Daniels
    Nov 19, 2025
    5.0
    It had everything you'd expect at a Hampton Inn.
  • GN
    Gulzeb Niazi
    Nov 15, 2025
    5.0
    I travel for work, so I stay at a hotel almost every week. Usually there is something or the other wrong with the hotel. I could not find a single thing to dislike about this one. The entire stay was splendid. The staff were all cheerful and friendly, the room was clean and had a great view, the breakfast was good, and the location was great in terms of proximity to the airport and businesses while still being secluded. OK I lied. I found one thing that could use improvement. The handle on the milk dispenser in the breakfast area doesn't work well. If you push it in, milk trickles out pretty slow. If you pull it out, it dispenses much faster but then you're more likely to make a mess by spilling milk while taking the cup out from behind the handle.
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Frequently Asked Questions About Hampton Inn & Suites Grand Rapids-Airport 28th St

What accessibility features does Hampton Inn & Suites Grand Rapids-Airport 28th St offer?

The hotel provides accessible parking and accessible elevators for guests with mobility needs.

Is complimentary breakfast available at the hotel?

Yes, Hampton Inn & Suites Grand Rapids-Airport 28th St offers a complimentary hot breakfast buffet for guests.