Embassy Suites by Hilton Grand Rapids Downtown

Reviews

• DR

  Dana Rhodes-Toombs

  Feb 19, 2026
  5.0
  This place was topnotch! I have nothing but an A+ rating . You guys got it going on!! I loved my stay there. Went there for a skiing trip. They have a great restaurant for breakfast and the grill people...Awesome!
• AJ

  Andrea J

  Feb 16, 2026
  5.0
  My husband surprised me on Valentine’s Day with a trip to Grand Rapids and a stay here. It was our second time staying here, the first being our wedding night. This is a beautiful hotel. You walk in to a well lit open area with large windows facing the Grand River. The floating stairs to the second floor leads to a beautiful area where they serve complimentary snacks and drinks. Our room was nice overall. I love the shower and the bed was comfy. There were drops of something sticky in the entrance and kitchen area. Parking is $25 a night. If you get a room facing the river you will have a balcony with two patio seats. Breakfast includes made to order omelettes, as well as the typical eggs, bacon, cereal, biscuits, etc. There is a Starbucks here, but you cannot use the app. The children were much more abundant and louder this time around. Also I am always surprised by housekeepers that play music on speaker while cleaning a room instead of headphones. This isn’t just limited to this location. But overall, I would absolutely stay here again!
• SA

  Saurabh Agarwal

  Jan 30, 2026
  5.0
  Anytime we visit Grand Rapids we stay at Embassy Suites. Rooms are really nice, staff is very helpful and breakfast is awesome.
• GS

  Gabrielle Schoonmaker

  Jan 19, 2026
  1.0
  I brought my daughter and her two friends for a night to celebrate her 13th bday. Staff was rude, bartender rolled her eyes when I asked for a couple of drinks, front desk staff was short and rude to us whenever we had an encounter with them. The ENTIRE 5th floor reeked like weed, and we are at the very end and could smell it. The smell started around 10pm the night we stayed and was still very strong when we checked out at noon the next day. Breakfast host was also very rude. In the end, we just stayed in the room and tried our best not to go in and out of the room so the weed smell from the hallway couldn’t come in. Rooms were clean and spacious. Supplies not totally stocked, but we had enough of everything to last us our stay.
• VE

  Victoria Ewing

  Jan 1, 2026
  2.0
  I want to share my personal experience from 12/31/2025. I rented a room for about $300 plus a $50 incidental hold. I was with my husband and two children, seeking a good view of the fireworks. We booked a Queen balcony suite, but the night was disrupted at around 6:30 a.m. when we were abruptly awakened by what sounded like law enforcement kicking down our door. Outside our room, there was a brutal fight involving people, and the situation was completely out of control. The security guard sent to disperse the chaos was threatened and forcibly thrown to the ground. This chaos ruined our stay. Additionally, someone took my son's shoes from the pool area while we were swimming and threw them into the trash. The front desk staff had to dumpster dive to retrieve them, and they were soaked and dirty. As a result, I had to carry my son from the hotel to the car because he had no shoes. This was an undeniably horrible experience. When I spoke to the supervisor upon checkout, they acted as if nothing could be done to address the situation. I am truly disappointed with how this was handled.

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