Business Details
About
Hotel
Daily Mandatory Charge includes: Experience Grand Rapids Marketing Assessment. Welcome to DoubleTree by Hilton Hotel Grand Rapids Airport, where our friendly staff will greet you at check-in with a warm, chocolate chip cookie. Enjoy a convenient location only two miles from Gerald R. Ford International Airport - easily reached via our complimentary shuttle service. Just one mile from I-96, our modern hotel offers convenient access to many Grand Rapids attractions, such as the Frederik Meijer Gardens & Sculpture Park, DeVos Place Convention Center and the Gerald R. Ford Presidential Museum. Discover restaurants, shops, businesses and vibrant nightlife just seven miles away in downtown Grand Rapids or take a day trip to Lake Michigan, only 40 minutes' drive from our hotel near Gerald R. Ford International Airport.
Each of the inviting guest rooms at this Grand Rapids, Michigan, hotel feature contemporary amenities designed to help you relax and stay productive. Play video games on the flat-screen TV and check emails using complimentary WiFi at the spacious desk. Upgrade to a comfortable suite, offering separate living space, a kitchen and a whirlpool bath. Swim in the sparkling indoor pool with whirlpool or energize with the latest exercise equipment in the complimentary fitness center. Plan a successful meeting or magnificent wedding at this hotel in Grand Rapids, MI, with 10 flexible function rooms, an outdoor gazebo, a 24-hour business center and a variety of all-inclusive events packages. Enjoy Ganders Restaurant, featuring locally grown, produced, and brewed items.
Location
DoubleTree by Hilton Hotel Grand Rapids Airport
4747 28th Street SE, Grand Rapids, MI
49512-1915, United States
Hours
Reviews
3.9
1,616 reviews
5 stars
712
4 stars
462
3 stars
188
2 stars
95
1 star
159
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including musty smells, bugs, and unclean rooms.
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude service and poor customer support.
Amenities Lacking
Guests frequently noted the absence of basic amenities like refrigerators and microwaves in rooms, as well as the pool being out of service.
Room Condition
Many reviews mentioned that the rooms are dated and in need of repairs, with issues like broken fixtures and outdated decor.
Breakfast Confusion
There were complaints about the breakfast not being included as expected, with some guests feeling misled about the offerings.
- RHRobert HobgoodNov 6, 20255.0I stayed here in December of 2021 because I was getting a flight out of Grand Rapids airport the next afternoon. Considering it's one of the closest hotels 2 the airport, I got a good deal on the room. The chocolate chip cookie I got at check in was great!
- TDTimothy Duhamel-LockwoodNov 2, 20255.0It certainly is a better day that Spire Hospitality is out with their terrible management and quality leadership is now back!! Cleaner, quieter, back to more business oriented guests from my last stay a year ago where when i previously complained about the all out parties two doors down and was told that they no longer cater to business people and all are welcome. 330am?? Was my response and i had to pull teeth to get comped for my inconvenience. The previous gm words yes and she was not interested in quiet during those set hours only revenue. Thanks for the change!!
- JMJulie MolnarOct 30, 20255.0Sarah is the heart and soul of this location. Very attentive staff from check in to restaurant to shuttle
- TKtomato killaOct 13, 20255.0Good room, very quiet. Seems to be a bit of a mildew smell throughout hotel and in room. Breakfast buffet was good, great service, thanks.
- DWDan WestonOct 11, 20251.0Avoid! Avoid! Avoid this place. They offer no free continental breakfast. When we asked they tried to upsale us a breakfast for $15.00 even though it was suppose to be included with the wedding package. When I called to book the rooms, a guy from what sounded like he was from India took my resignation but didn't add it to the package even though I told him that I was coming here to attend my daughter's wedding. Also I might mention, I had to listing to a15 minutes high pressure sales pitch just to get a small discount for our room which was suppose to be already added because we were part of the wedding party. They have no hot tub. It was removed but they' don't tell you that on their website. The bathroom doors don't lock. No refrigerator or microwave. I should have stopped when I read the reviews about this place having bedbugs too but my daughter recommended it so. I could go on more about this place but there is no sense. They won't do anything to coorect their mistake. I feel horrible that my daughter recommended this place to all her guest for her wedding. Do yourself a favor and book somewhere, anywhere but here. Avoid this place like the plague. Never again!
Frequently Asked Questions About DoubleTree by Hilton Hotel Grand Rapids Airport
What type of parking is available at DoubleTree by Hilton Hotel Grand Rapids Airport?
The hotel offers free self-parking with accessible parking spaces available.
Does the hotel provide shuttle services to the airport?
Yes, there is a complimentary airport shuttle service to Gerald R. Ford International Airport.
Are pets allowed at DoubleTree by Hilton Hotel Grand Rapids Airport?
Yes, both cats and dogs are welcome at the hotel.
What amenities does the hotel offer for fitness and recreation?
The hotel has a complimentary fitness center, an indoor pool, and a hot tub available to guests.
Is the hotel accessible for guests with mobility impairments?
Yes, DoubleTree by Hilton Hotel Grand Rapids Airport is mobility accessible and features elevators and accessible parking.
What dining options are available at the hotel?
There is one restaurant on-site, Ganders Restaurant, which features locally grown and brewed items.
What are the check-in and check-out times at the hotel?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Are there nearby dining options close to the hotel?
Yes, nearby dining options include Smokey Bones Bar & Fire Grill, The Wing Experience, The Burger Experience, LongHorn Steakhouse, Fuji Buffet & Grill, and Applebee's Grill + Bar.
What other hotels are located near DoubleTree by Hilton Hotel Grand Rapids Airport?
Nearby hotels include Courtyard by Marriott Grand Rapids Airport, Courtyard By Marriott, Rodeway Inn, Motel 6 Grand Rapids - Airport, and COURTYARD by Marriott-Kentwood.
How can guests access local services such as auto repair near the hotel?
Guests can visit nearby services like The Wash Shop, Oil Changers, Fast Trak Quick Oil and Lube, Performance Plus Quick Oil Change, and Monro Auto Service and Tire Centers for automotive needs.