Business Details
About
Hotel
Daily Mandatory Charge includes: Destination Marketing Fee. Hello and welcome to Canopy by Hilton Grand Rapids Downtown, perfectly situated in the heart of the city. Our hotels mid-century-modern design nods to Grand Rapids furniture city history, with imaginative moments throughout. Chic restaurants and coffee houses, local breweries, galleries, concert venues, and theaters the highlights of downtown are steps from our front door. Grab a complimentary Canopy Bike and discover your new favorite places. We'll introduce you to the neighborhood with a local welcome gift at check-in.
At Canopy, we've got you covered. All our thoughtfully designed Just-Right Rooms include a canopy fashioned by Amish artisans, a unique hand-crafted bed, and a locally made luxurious mattress. Enjoy modern, comfortable furnishings, a walk-in shower, upscale bathroom comforts, free WiFi, and a 55-inch TV.
Choose our spacious suites for a balcony, enhanced views, a separate living area, plus cozy extras like bathrobes and Canopy socks.
Start the day with a complimentary artisanal breakfast in Canopy Central or have a Canopy Break Fast Bag delivered to your door. Our modern, fresh restaurant offers all-day dining and cocktails. Our beer garden style rooftop bar is steeped in natural light, serving cocktails and small bites.
Get ready ahead of check-in in the Transition Room. Unwind, play, and work in our Retreat space, and enjoy 24-hour fitness center access.
Location
Canopy by Hilton Grand Rapids Downtown
131 Ionia Avenue SW, Grand Rapids, MI
49503, United States
Hours
Reviews
4.3
667 reviews
5 stars
457
4 stars
80
3 stars
48
2 stars
32
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some praised individual staff members while others reported poor service and unresolved issues.
Cleanliness
Generally clean rooms and hotel areas, but some guests noted issues with bathroom cleanliness and maintenance.
Location
Great downtown location with easy access to restaurants and attractions, though some guests expressed concerns about safety in the surrounding area.
Room Comfort
Rooms are described as modern and comfortable, but some guests experienced issues with noise and room amenities like refrigerators.
Parking Issues
Parking is inconvenient and expensive, with many guests frustrated by the lack of clear communication regarding fees and access.
- EBEric BenneyNov 15, 20255.0Noah FOH and Steve Ella bartenders did an incredible job servicing us. They went above and beyond. Hilton, please give these guys a raise, Hilton!
- GHGreg HillNov 13, 20255.0I was in room 514, but TV not working. They happily moved me to another room, but made me pack up and come back downstairs for a key. As a Diamond, would have been cool if they brought up the new key since the room was next door. Not that I have to feel special, but would be a nice touch.
- RARon AndersonNov 10, 20255.0Excellent service from staff that checked me in/out and the valet. Willing to stay again.
- KHKatie HenryNov 2, 20252.0The lack of service professionals at this location is astounding. We were in for a wedding block and over 40 of us were all catching up as family. First - I call and ask if there is a fridge in each room (I’m breastfeeding). They do not have that. The lady then says “we have a communal fridge downstairs.” I let her know it is breast milk “oh yeah no.” End of discussion. Second - not a single person greeted us when we got there. The valet was on his phone. Front desk no where to be found. Third - first night we were there a good chunk of us were up on the rooftop bar catching up. We were the only people in there and the bartenders were obviously overwhelmed by 20 people at once. (Totally understandable.) but then he goes and SHUSHs us saying he can’t think. Fourth - we had a gap between the wedding and reception so we decided to try our luck at the rooftop bar again. Half of us are up there and one of our party goes to get our elderly blind grandmother. They get to the door and the host goes “oh we’re almost at capacity. Sorry” as he’s letting other people in. Another person from our party lets him know we held 2 seats for them and he says he doesn’t care. There’s no room. So we all leave and the manager is basically begging us saying “oh not everyone has to go. It’s okay.” Come on, do better. To pay $500 for a night stay and not even get a smile…
- BHBENJAMIN HIBBARDOct 30, 20252.0I stayed here recently and was disappointed by the overall cleanliness and service. There was hair on the floor, bathrobe, and sink area, debris that suggested the room hadn’t been fully vacuumed, and even what appeared to be mold in the shower. What appeared to be a housekeeper tried to enter my room without announcing themself, and several areas of the hotel (including the balcony, gym, and restaurant lighting) were noticeably dirty or poorly maintained. While the front desk staff were friendly and the bedding was comfortable, the experience did not meet the high standards I expected for the price or brand.
Frequently Asked Questions About Canopy by Hilton Grand Rapids Downtown
What accessibility features does Canopy by Hilton Grand Rapids Downtown offer?
The hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Are pets allowed at Canopy by Hilton Grand Rapids Downtown?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available for guests at the hotel?
Yes, guests have free access to the fitness center available on site.
What dining options are available at Canopy by Hilton Grand Rapids Downtown?
The hotel has one restaurant offering all-day dining and cocktails, plus a beer garden style rooftop bar serving cocktails and small bites.
Does Canopy by Hilton Grand Rapids Downtown offer contactless check-in and digital room keys?
Yes, the hotel provides contactless check-in/checkout and digital guest room keys for a seamless experience.
What are the check-in and check-out times at the hotel?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is parking available at Canopy by Hilton Grand Rapids Downtown?
Yes, both self-parking and valet parking are available for guests.
How can guests get to the hotel using public transport or nearby landmarks?
Guests can use nearby landmarks such as Celebration Cinema Studio Park and Studio Park Tower & Lofts for orientation. Nearby coffee shops like Starbucks and eateries such as Peppino's Downtown provide convenient spots to visit before or after your stay.
What nearby entertainment and dining options can guests explore around the hotel?
Guests can enjoy nearby venues like Midtown GR for live music, Knoop Rooftop Cocktail Lounge for drinks, and One Twenty Three Tavern or Tavern on the Square for American dining and bar experiences.
Are there wellness or fitness centers near Canopy by Hilton Grand Rapids Downtown?
Yes, guests can visit The Funky Buddha Yoga Hothouse nearby for yoga sessions to complement the hotel's fitness center facilities.