Business Details
About
Hotel
Daily Mandatory Charge includes: Destination Marketing Fee. Hello and welcome to Canopy by Hilton Grand Rapids Downtown, perfectly situated in the heart of the city. Our hotels mid-century-modern design nods to Grand Rapids furniture city history, with imaginative moments throughout. Chic restaurants and coffee houses, local breweries, galleries, concert venues, and theaters the highlights of downtown are steps from our front door. Grab a complimentary Canopy Bike and discover your new favorite places. We'll introduce you to the neighborhood with a local welcome gift at check-in.
At Canopy, we've got you covered. All our thoughtfully designed Just-Right Rooms include a canopy fashioned by Amish artisans, a unique hand-crafted bed, and a locally made luxurious mattress. Enjoy modern, comfortable furnishings, a walk-in shower, upscale bathroom comforts, free WiFi, and a 55-inch TV.
Choose our spacious suites for a balcony, enhanced views, a separate living area, plus cozy extras like bathrobes and Canopy socks.
Start the day with a complimentary artisanal breakfast in Canopy Central or have a Canopy Break Fast Bag delivered to your door. Our modern, fresh restaurant offers all-day dining and cocktails. Our beer garden style rooftop bar is steeped in natural light, serving cocktails and small bites.
Get ready ahead of check-in in the Transition Room. Unwind, play, and work in our Retreat space, and enjoy 24-hour fitness center access.
Location
Canopy by Hilton Grand Rapids Downtown
131 Ionia Avenue SW, Grand Rapids, MI
49503, United States
Hours
Reviews
4.3
681 reviews
5 stars
463
4 stars
81
3 stars
51
2 stars
34
1 star
52
What are people saying?
AI-generated from recent customer reviews
Location
Guests praised the hotel's excellent downtown location, making it convenient for accessing nearby attractions and restaurants.
Staff Service
While many reviews highlighted friendly and helpful staff, there were significant complaints about poor service, especially during busy times and issues with billing.
Cleanliness
Several guests reported cleanliness issues in their rooms and common areas, including hair and debris, which did not meet expectations for a hotel of this caliber.
Amenities
The rooftop bar and restaurant received positive feedback, but there were complaints about the lack of refrigerators in rooms and high parking fees.
Noise Issues
Multiple reviews mentioned significant noise disturbances from nearby venues, impacting guests' ability to sleep.
- BSBrent StuartJan 5, 20261.0Hilton refuses rooms to law enforcment. Never stay at one again.
- MBMelissa BristolJan 3, 20262.0Overall disappointed. The property is impressive and in a great location. We booked for our Wedding night! It was extremely confusing in that the Hilton Rewards App states to check in and go straight to your room... that is not at all what happened! We for some odd reason had to go to the front desk and give them our credit card for incidentals,which was also required in the App as well... it would also be helpful if there was signage on the property that explained you need to scan your room key in order to use the elevator....buuuuut interesting enough, not always??? The room was very nice, modern and the bed was comfy. It was hugely disappointing though that there was no hot water...barely warmed at all after letting the tap or shower run for a very long time.... sadly chose to skip a shower rather than freeze....oh and the heat in the room was not working properly either đ cranked it up to 78 when we got in because the room was 65 degrees.... it was 17 degrees outside by the way....even with cranking it up it barely raised above 70. Lastly, when we came back to our room after hreakfast, the main lights in the room failed to work for a short period of time... and when packing to leave I bent over to pick up a pillow that fell off the couch.....and there was a pungent smell of urine 𤢠I will say the front desk staff was extremely professional and comped our valet parking for inconvenience and we appreciated that...just wished our Wedding night was more pleasant..... beware of room 306!
- AEAmanda EssebaggersDec 28, 20255.0Amazing Stay...our room was outstanding. Atmosphere was great! The staff was absolutely wonderful. Would recommend Canopy by Hilton in Grand Rapids to EVERYONE!
- DMDennis MarkeyDec 20, 20252.0Location and property was great, staff was welcoming. Experience at the property was actually top notch. Experience after checkout is where it went south. I asked for my folio 3 times at the front desk, all three times they said it would be emailed to me, it wasnât. I checked the app to see if it was there, but someone during checkout removed my Hilton number and it actually showed as cancelled, no folio there either. So I called a couple days later and they finally emailed it over. I was billed 3 times for valet, totaling $135. When I asked about this, they âlooked into itâ and refunded 2 of them. What did they look into? To see if I drove 3 cars to the hotel?! The woman at the desk (who was very kind) mentioned that they were having issues with a new system overcharging guests for valet. If you know this, wouldnât you double check peopleâs bills? Especially when they ask you for a bill half a dozen times?? Whoever is in charge here needs to make some big changes in the back end, property itself is solid.
- CMC MillerDec 7, 20254.0Loved and enjoyed our stay, great hotel downtown and super walkable! The only downside we had was that the mini fridge is NOT a fridge but a cooling drawer that you have to put ice in. So all our food went bad. The doors are heavy on the rooms and do not soft close, they slam loud and woke me up a few times during our stay. Not a huge deal but definitely not great if you are a light sleeper.
Frequently Asked Questions About Canopy by Hilton Grand Rapids Downtown
What accessibility features does Canopy by Hilton Grand Rapids Downtown offer?
The hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Are pets allowed at Canopy by Hilton Grand Rapids Downtown?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available for guests at the hotel?
Yes, guests have free access to the fitness center available on site.
What dining options are available at Canopy by Hilton Grand Rapids Downtown?
The hotel has one restaurant offering all-day dining and cocktails, plus a beer garden style rooftop bar serving cocktails and small bites.
Does Canopy by Hilton Grand Rapids Downtown offer contactless check-in and digital room keys?
Yes, the hotel provides contactless check-in/checkout and digital guest room keys for a seamless experience.
What are the check-in and check-out times at the hotel?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is parking available at Canopy by Hilton Grand Rapids Downtown?
Yes, both self-parking and valet parking are available for guests.
How can guests get to the hotel using public transport or nearby landmarks?
Guests can use nearby landmarks such as Celebration Cinema Studio Park and Studio Park Tower & Lofts for orientation. Nearby coffee shops like Starbucks and eateries such as Peppino's Downtown provide convenient spots to visit before or after your stay.
What nearby entertainment and dining options can guests explore around the hotel?
Guests can enjoy nearby venues like Midtown GR for live music, Knoop Rooftop Cocktail Lounge for drinks, and One Twenty Three Tavern or Tavern on the Square for American dining and bar experiences.
Are there wellness or fitness centers near Canopy by Hilton Grand Rapids Downtown?
Yes, guests can visit The Funky Buddha Yoga Hothouse nearby for yoga sessions to complement the hotel's fitness center facilities.