Best Western Executive Inn & Suites

Reviews

• HG

  Heaven Griffin

  1 day ago
  1.0
  TERRIBLE DO NOT BOOK! Firstly I booked a suite a suite from Jan 9th-11th for my spouse’s birthday, I decorated a little by having some balloons and handful or two of rose petals an EASY CLEAN. At checkout I was told I couldn’t get my deposit back due to the balloons and rose petals causing the room to be "extremely dirty" and that I couldn’t have birthday parties here even though it was just US 2. I was told by Maha I would have to CLEAN MY OWN ROOM IN ORDER FOR MY DEPOSIT BACK BECAUSE HOUSE KEEPING SAID IT WAS TOO MUCH so I was given a broom & dustpan and I got to work (took no longer than 15 minutes). My spouse booked another regular room after I got done sweeping, upon inspection I found a BED BUG! We were packing up & about to go to the front desk we see Maha. I informed Maha of the BED BUG & you know what he did? Took a towel from the bathroom, smushed it against the wall & said "if you find anymore let me know and I can change the room for you then" I told him kindly that one was enough & that we would like to switch now… he was irritated by that as he huffed & puffed to the front desk, we followed behind. We get to the front desk waiting for a room change so as we’re waiting I ask if we can have our deposit back early due to the inconvenience on HIS END & I was told "no, you wait till check out" after that I was done. DONT BOOK HERE PLEASEEE!!!
• JS

  jack snyder

  3 days ago
  1.0
  Full nuclear. No survivors. Health-department-adjacent. If zero stars were possible, this place still wouldn’t deserve them. We stopped here out of necessity due to road conditions, and from the moment I walked in, the building itself seemed to beg us to leave. A powerful, unmistakable stench hung in the air—the kind that triggers your fight-or-flight response. This was the universe screaming, not whispering. I ignored it because I was tired and clearly not thinking straight. The front desk was abandoned, save for a note claiming someone was “helping a customer.” When he eventually returned, he was pleasant enough, and the room was alarmingly cheap—because of course it was. As we walked toward the elevator, my kids mentioned that the pool water looked brown. Not cloudy. Not shadowy. Brown. The elevator buttons were sticky and filthy, as though they’d never been cleaned and were actively collecting DNA samples for future civilizations. Our room should be condemned. The door barely fit in the frame, the key reader was coated in something tacky, and the moment we stepped inside we were hit with an overwhelming, eye-watering odor of feces and rot. Not a “bad smell.” Not a “musty hotel.” Straight-up human waste vibes. The carpet was stained, dirty, and looked like it had absorbed decades of regret. We didn’t unpack. We didn’t sit. We didn’t touch anything unnecessarily. I turned to my family and said, “NOPE. ABSOLUTELY NOT,” and we left immediately, concerned for both our health and our souls. When I asked for a refund, I was offered another room—because apparently the solution to a biohazard is simply changing zip codes within the building. I declined. I was told I’d be refunded. The charge appeared pending, disappeared, and then reappeared, which feels on brand. My credit card company will handle it, but I wouldn’t recommend trusting this place with your money, your belongings, or your respiratory system. Consider this review a public service announcement. I have stayed in roadside motels, last-minute stops, and questionable accommodations—but this was, without exaggeration, the most revolting hotel I have ever encountered. We ended up running towards Baymount next door as they had far better service and product to OFFER!!!!!!! . Learn from my mistakes!!!! When the universe tells you to leave, listen.
• TR

  Taylor Richards

  Dec 30, 2025
  1.0
  Indian woman working at the front desk upon check out argued back and forth with me refusing to provide me a paper copy of my itemized receipt. She then gave it to me then said it was “only for me to look at” and wanted it back. I took it anyways because it’s mine? I paid for the hotel? This is my second bad experience at a Best Western hotel. I will say this one was slightly less bad than my previous one I stayed at in Wayland. Not sure why I had to pay full price for a hotel room ($112) when the POOL and BREAKFAST “offered” are NOT CURRENTLY BEING OFFERED DUE TO CONSTRUCTION. Half my floor was torn apart with empty walls and construction. If you’re going to not offer breakfast or have the pool open you should have announced it on your website when booking because you are NOT getting what you pay for. Other than that, my stay was OK I suppose since no one was staying here it was quiet. So I’ll take that and be happy.
• JG

  Joe Gorton

  Dec 21, 2025
  2.0
  I needed a room for 6 hours. My wife was unexpectedly admitted to the hospital. I checked in at 1 am, and was checking back out at 7. Still cost $130. There was no hot water, so i couldn't even shower in the morning. Not a great experience.
• DB

  Dawnna Berndt

  Dec 11, 2025
  3.0
  The staff moved us when the shower wouldn't turn off. There weren't napkins three of the four mornings we had breakfast there Two nights the other guests woke us up twice Other than that it was very quiet

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