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Best Western Executive Inn & Suites

3.8
(1043 reviews)
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Business Details

2725 BUCHANAN AVE SW, Grand Rapids, MI
49548, United States
(616) 246-6612
http://bestwestern.com
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About

HotelBest Western
Located in Grand Rapids,MI, the Best Western Executive Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Executive Inn & Suites
2725 BUCHANAN AVE SW, Grand Rapids, MI
49548, United States

Hours

Reviews

3.8
1,043 reviews
5 stars
475
4 stars
255
3 stars
120
2 stars
61
1 star
132

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained carpets, and unkempt bathrooms.

Staff Performance

While some guests praised individual staff members for their friendliness and helpfulness, many others reported poor service, including unresponsive front desk staff and rude interactions.

Amenities and Maintenance

Guests frequently mentioned broken amenities, such as non-functioning showers, missing hot water, and poorly maintained pools, which detracted from their overall experience.

Breakfast Quality

The breakfast offerings were often criticized for being inadequate, with reports of missing items, poor quality food, and lack of replenishment.

Location Concerns

Several reviews noted that the hotel is situated in a less desirable area, raising safety concerns for guests.
  • HK
    Haley Keeney
    2 days ago
    1.0
    Staff is rude and does not abide by best western policy.
  • PG
    Paulitta Garcia
    Feb 22, 2026
    1.0
    The hotel was having work done on the sprinklers throughout. Exposed pipes all thru the ceilings, wings closed off. The pool was closed and no breakfast due to a kitchen fire I think she said. The girl at the front desk was very sweet thou. She upgraded my room for the inconveniences. We get in our room, the furniture looked like it was picked at a garage sale or the curb. Our view was a cleared lot of nothing but what looked like a building that was demolished. My friend went to the bathroom, number 1 only, and when she flushed, the toilet overflowed. Called the front desk to ask for a plunger and the girl shows up carrying a 6ft snake. A SNAKE! So they know theirs a plumbing problem, clearly. Then proceeds to tell us that the toilet paper clogged it. HUH? So, checked out immediately. We were there maybe 10 minutes. Do Not recommend at all.
  • JG
    Joe Gonzalez
    Feb 20, 2026
    5.0
    Professional 💯 the staff are the best at what they do. Ema the lady at front desk is so kind and the management are very accommodating. Thank you kindly 🙏
  • AH
    Ashley Hickman
    Feb 11, 2026
    1.0
    When there is an issue with booking you do NOT come to someone's room, say it's past checkout, and you have 10 minutes to leave. Especially someone who said they booked two nights, will obviously give you more moeny, and is willing to be a returning customer. I'm done with this entire chain of hotels now, that was absolutely insane.
  • CD
    Curt Danielewicz
    Feb 6, 2026
    2.0
    Hotel was under renovation with the pool and fitness center closed which was not disclosed until arriving at the hotel for a non-refundable room. Adhesive odor also permeates the hotel. Don’t bother.
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Frequently Asked Questions About Best Western Executive Inn & Suites

Does Best Western Executive Inn & Suites offer complimentary breakfast?

Yes, breakfast is available for free at Best Western Executive Inn & Suites.

Is there a fitness center available for guests at Best Western Executive Inn & Suites?

Yes, a fitness center is available for guests at the hotel.

Brand Certified Facts from Best Western Executive Inn & Suites

Best Western Executive Inn & Suites partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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