Business Details
About
HotelCurio Collection
Daily Mandatory Charge includes: Destination Assessment. Discover historic charm and modern comforts at the Amway Grand Plaza, Curio Collection by Hilton. Nestled downtown by the Grand River for nearly a century, the hotel boasts original iron and woodwork, English Adams architecture, and a 29-story glass tower. Enjoy skywalk access to Van Andel Arena for concerts and Grand Rapids Griffins hockey. DeVos Place Convention Center and DeVos Performance Hall are steps away.
Guest rooms feature complimentary WiFi, a 42-inch HDTV and laptop-sized safe. Choose from five styles of suites varied amenities include a dining area, marble shower and downtown or Grand River views.
Our Grand Rapids, MI hotel is home to The Kitchen by Wolfgang Puck the only one in the world. Visit Cygnus27 for South American cuisine and skyline views, and savor hand-selected steaks and homemade desserts at Ruths Chris Steakhouse. Unwind in the GP Sports pub, and order room service anytime.
Location
Amway Grand Plaza, Curio Collection by Hilton
187 Monroe NW, Grand Rapids, MI
49503, United States
Hours
Reviews
4.4
6,758 reviews
5 stars
4,526
4 stars
1,340
3 stars
405
2 stars
232
1 star
255
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many guests praised the friendly and helpful staff, there were numerous complaints about poor service, including long wait times and unprofessional behavior from certain employees.
Room Conditions
Guests reported mixed experiences with room cleanliness and maintenance, with some rooms being clean and spacious while others had issues like broken amenities and cleanliness concerns.
Amenities and Dining
The hotel offers a variety of amenities and dining options, but guests expressed disappointment over limited room service hours and the quality of food in some restaurants.
Location and Views
The hotel's location is highly praised for its proximity to downtown attractions, with many guests enjoying the beautiful views from their rooms.
Overall Experience
Overall, guests had a mixed experience, with some enjoying their stay and others feeling let down by the service and room quality, especially for the price.
- ADAmaris DollyJan 5, 20262.0The valet and front desk staff were very polite and professional. The location was perfect for our new years event in downtown Grand Rapids. The only problems I had were being double charged for valet and charged $90 for miscellaneous fees. They did not return my incidental costs and we didn't use anything in the room. The floors were heavily stained, the shower drain didn't work, and they allowed other guests to behave dangerously. There were also several areas that smelled of urine. Maybe they were understaffed for the holidays but I was charged more than $200 over what was discussed during booking over the phone.
- JSJoe ShaneJan 4, 20265.0The staff at this hotel are the standouts. The room was fine, nothing to write home about. Our king bed room was rather small but was functional. We weren't quite high enough to have a great view but oh well. But the front desk staff, valet team, and housekeeping were all very polite, professional, and helpful. The location is great. The shops and restaurants in or close to the hotel are great. We enjoyed The Kitchen.
- JSJoel SheltonJan 2, 20261.0One of the worst experiences I have ever had at a hotel. The positives: Public spaces at the Amway were beautifully decorated for the holidays. The Lumber Baron bar is a gem. Folks at the front desk were friendly and efficient. The problem: Room was on the 7th floor on the Pantlind side. The space was shabby and could have passed for a roadside motel were it not for the high-end price. Thin walls, scratchy threadbare sheets, deflated pillows. Industrial-style toilet from the 1960s. Could hear everything going on outside the room from every direction. Noise level prevented any sleep. Fled the hotel just after 1:00 a.m. Given the storied reputation of the Amway Grand, was expecting much much more.
- LOLucas O'RourkeJan 1, 20261.0The shower in my room wouldnt get hot barely lukewarm. The pool was overrun with loud splashing children which the attendent found less interesting than his phone. A horrible experience for the price I would of been better of at a holiday Inn
- AKAdam L. KoprowskiDec 15, 20251.0I really don't like leaving bad reviews but this was horrible. We were put in a room that didn't match the description or pictures on the booking we selected. The room was the smallest room we've ever been in. There was a washcloth under our covers at the foot of the bed and the drain to the tub was pulled out. Key cards wouldn't scan right away so we had to sit there and wave it for 30 seconds to get it to work. We were there for a work Christmas party and they told me I couldn't get my parking validated. Come to find out, it was offered to every employee and I was charged $41 for absolutely no reason at all. Pretty disappointed. Only stay here if you want to pay a lot for absolutely nothing.
Frequently Asked Questions About Amway Grand Plaza, Curio Collection by Hilton
What type of accessibility features does Amway Grand Plaza offer?
The hotel provides accessible parking and accessible elevators to accommodate guests with mobility needs.
Are pets allowed at Amway Grand Plaza, Curio Collection by Hilton?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
Is breakfast available at the Amway Grand Plaza?
Yes, breakfast is available to guests during their stay.
What wellness and relaxation amenities are offered at the hotel?
Guests can enjoy a spa, salon, massage services, sauna, and a fitness center that is available for free.
Does the Amway Grand Plaza have swimming pools?
Yes, the hotel has one indoor pool available for guests.
What dining options are available within the hotel?
The hotel features seven restaurants including The Kitchen by Wolfgang Puck, Cygnus 27 bar, Ruth's Chris Steakhouse, and a sports pub, offering a variety of cuisines and dining experiences.
Is parking available for guests at the Amway Grand Plaza?
Yes, guests can use self-parking or valet parking services during their stay.
Does the hotel offer digital check-in and room keys?
Yes, the hotel provides contactless check-in/check-out and digital guest room keys for convenience and safety.
What nearby shopping options are available for guests?
Guests can visit Boutique Emmanuel, a local clothing boutique, ideal for women's fashion and shopping experiences close to the hotel.
Are there nearby entertainment venues accessible from the Amway Grand Plaza?
Yes, the hotel has skywalk access to Van Andel Arena for concerts and hockey games. Nearby, guests can also explore other spots like Grand River Walkway and Lyon Square for outdoor activities.