Business Details
About
Hotel
We’re located in Gaylord, close to the Alpine Swiss Village Shopping Plaza, world-class golf courses, and downhill and cross-country skiing. Kick back in our comfy hotel with amenities for you, including an indoor pool, 24-hour fitness center, and pool table.
Location
Hours
Reviews
4.2
491 reviews
5 stars
297
4 stars
85
3 stars
50
2 stars
18
1 star
41
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests reported issues with cleanliness, including dirty rooms and bathrooms, and some found hair and dust in their accommodations.
Staff Service
While some guests praised the friendliness and helpfulness of the staff, others experienced poor service, particularly at the front desk, with reports of unprofessional behavior.
Breakfast Quality
The breakfast offerings received mixed reviews, with many guests finding it lacking in quality and variety, and some reported running out of food.
Room Size and Amenities
Several reviews mentioned that the rooms were small and lacked basic amenities like microwaves and coffee makers, which frustrated guests.
Location
The hotel is conveniently located near the highway and local attractions, which was appreciated by many guests.
- BBBret BauerNov 16, 20254.0Northern Michigan war hounds put the team on this hotel. Very nice hotel very nice location in employees. Decent Little breakfast to start your day. Nice rooms and very nice hotel. Would love to come back for a vacation.
- FJFawn JacksonNov 7, 20253.0Can't say I am particularly impressed. Small rooms, breakfast was a complete miss. Staff was helpful but not always friendly or cheerful. Could hear those above me quite clearly. Lots of hallway & roadway noise.
- WDWhitney DanielleNov 4, 20253.0Not bad, just okay. The bathroom in my room wasn't all that clean. The shower had engrained dirt and the floor had foot prints. The sink drain has visible mold. The room was very compact but I didn't mind since it was just me and a short stay. The staff members I had interacted with are not friendly or welcoming. My digital key and mobile check-in plan didn't work because nothing was approved on their end. The location was super confusing at night - I wasn't able to turn left into the main drive (one way) and bypassed the entrance near the Biggby sign. When I attempted to turnaround, I ended up taking the highway on ramp after the light.
- DPDale ParshallOct 30, 20253.0Always look for tru hotels to stay always a good stay. With this one don’t get your hopes up.
- DSDoreen SnyderOct 20, 20254.0Just wish they had a whirlpool, And microwaves in room. Has 24hr gym and little convenience store24 hrs. Great coffee always avaliable in lobby 24hrs, plenty of seating and big T.Vs to enjoy Detroit Lions,Pool Table Too!! Everything else was 👍 great also. You need something ask do there best to accommodate.
Frequently Asked Questions About Tru by Hilton Gaylord
What are the check-in and check-out times at Tru by Hilton Gaylord?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is Tru by Hilton Gaylord pet-friendly?
Yes, both cats and dogs are welcome at Tru by Hilton Gaylord.
Does Tru by Hilton Gaylord offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
What amenities does Tru by Hilton Gaylord provide for fitness and recreation?
The hotel offers a free 24-hour fitness center, an indoor pool, and a game room with a pool table.
Is parking available at Tru by Hilton Gaylord?
Yes, self-parking is available for free at the hotel and it includes accessible parking spaces.
Are there dining options within or near Tru by Hilton Gaylord?
While the hotel does not have a restaurant or bar, nearby dining options include Spicy Bobs (pizza), Mi Vallarta Mexican Speedy Food, Biggby Coffee, Starbucks, Firehouse Subs, Domino's Pizza, Pizza Hut, and Jersey Mike's Subs.
What nearby facilities can guests use for dental care?
Guests can visit nearby dental facilities such as Motto Clear Aligners and Aspen Dental in Gaylord for general and specialized dental care.
Are there convenient places to get coffee near Tru by Hilton Gaylord?
Yes, guests can enjoy coffee at nearby cafes including Biggby Coffee and Starbucks, both located close to the hotel.
How can guests at Tru by Hilton Gaylord access public transportation?
The nearby Greyhound bus stop located at Marathon Gas provides public bus service, making it convenient for guests to travel locally or to other cities.
What environmentally friendly practices does Tru by Hilton Gaylord follow?
The hotel participates in several eco-friendly programs including energy conservation, water use audits, food waste reduction, linen and towel reuse, and uses eco-friendly toiletries.