Tru by Hilton Gaylord

Reviews

• DK

  Dan Kresan

  Jan 30, 2026
  5.0
  We use this place for snowmobiling in the winter. Lots of room for our trailer and close access to trails. Rooms are nice enough for price paid and morning breakfast is pretty good. They were about 45 minutes late opening breakfast each day but didn't matter too much. Friendly accommodating staff.
• EC

  Emma Cockerill

  Jan 29, 2026
  5.0
  Perfect spot to stay if you are going to Boyne/Highlands! Modern amenities and nice lounge with pool table, couches and TV. Thank you!
• BG

  brian geller

  Jan 23, 2026
  1.0
  Hilton is really going downhill. I've been a member for years and have always tried to stay at Hilton brand hotels. Problem is they suck! I get better service at Holiday Inn! I booked a room and even paid extra only to get to the hotel and be told I couldn't have that room or floor. This is ridiculous that they dont care. I'm to the point where I will be canceling my card and going elsewhere. I've tried to reach out to Hilton and I get no response and chats conveniently get disconnected. Horrible service throughout the company.
• TK

  Tyler Keller

  Jan 17, 2026
  2.0
  The handicap accessible rooms water pressure was so low I couldn't rinse out my hair and the blackout curtains didn't work. I couldn't get light in the room. Ended up checking out a day early. Also, i'm a diamond member meaning I've stayed over 30 days in a hilton hotel last year and I haven't checked out early because of an issue, this is a first.
• NC

  Nicholas Chu

  Dec 26, 2025
  4.0
  Room was clean and spacious and so was the bathroom. I don't feel like I have to make room for the luggage and walking path so that's very nice 🧳 Room service comes every other day so for 2nd day you'd have to ask for fresh towels. Service did come promptly 👍 The floor (4th) was quiet and beds were comfortable. USB-embedded alarm clock was convenient. There was a 2-person bench in addition to the desk chair so it's nice. The reception area was modern and wide open with pool table and board games for anyone to use 🎱 There was a gym and indoor pool. They looked nice but we didn't get to use them. Breakfast was served everyday with decent selections. Pancakes, eggs and sausages, oatmeal, bagels/bread, milk and juices 🥛 🍳 The only shortfall for us was the lack of microwave in the room. We had to go back down to the reception area and there was one microwave to use. We assumed it was in the room but it wasn't. The area was pretty lively, coffee shop, Walgreens, fast food... Lots of options.

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