Business Details
About
HotelTru by Hilton
We’re located in Gaylord, close to the Alpine Swiss Village Shopping Plaza, world-class golf courses, and downhill and cross-country skiing. Kick back in our comfy hotel with amenities for you, including an indoor pool, 24-hour fitness center, and pool table.
Location
Hours
Reviews
4.2
497 reviews
5 stars
299
4 stars
89
3 stars
49
2 stars
18
1 star
42
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests found the rooms clean and well-maintained, several reviews noted issues with dirty bathrooms and unclean floors.
Staff Service
The staff received mixed reviews; some guests praised their friendliness and helpfulness, while others reported unprofessional behavior and lack of responsiveness.
Breakfast Quality
Breakfast options were frequently criticized for being mediocre and lacking variety, with some guests expressing disappointment in the food quality.
Room Amenities
Guests noted the absence of microwaves and coffee makers in rooms, which was a common inconvenience mentioned in multiple reviews.
Noise Levels
Several guests reported issues with noise from the highway and other guests, impacting their overall comfort during their stay.
- NCNicholas ChuDec 26, 20254.0Room was clean and spacious and so was the bathroom. I don't feel like I have to make room for the luggage and walking path so that's very nice 🧳 Room service comes every other day so for 2nd day you'd have to ask for fresh towels. Service did come promptly 👍 The floor (4th) was quiet and beds were comfortable. USB-embedded alarm clock was convenient. There was a 2-person bench in addition to the desk chair so it's nice. The reception area was modern and wide open with pool table and board games for anyone to use 🎱 There was a gym and indoor pool. They looked nice but we didn't get to use them. Breakfast was served everyday with decent selections. Pancakes, eggs and sausages, oatmeal, bagels/bread, milk and juices 🥛 🍳 The only shortfall for us was the lack of microwave in the room. We had to go back down to the reception area and there was one microwave to use. We assumed it was in the room but it wasn't. The area was pretty lively, coffee shop, Walgreens, fast food... Lots of options.
- SSSillo SybinDec 20, 20254.0Nice rooms, comfortable beds, good breakfast, nice showers. Front desk guy Xander was very friendly n even went out of his way to get breakfast going an hour early for us since we had to hit the road. We'll definitely be back
- SJStephen JonesDec 8, 20255.0The hotel staff went above and beyond to accommodate our robotics team. Thanks for the early morning breakfast.
- TCTristan CDec 3, 20251.0No microwave, no coffee, coffee in the lobby is cold after 4, which tells me they likely don't clean the machines. As for the comments from management under other reviews about "modern minimalism," minimalism is about forgoing excess for the sake of simplicity and functionality. Why is there a wall length bench and a 40 inch TV screen but no way to heat r reheat food if you're trying to apply modern minimalism? Truth is you didn't want to pay for the appliances. I despise a lie more than anything, Just be upfront about it being about cost cutting.
- BBBret BauerNov 16, 20254.0Northern Michigan war hounds put the team on this hotel. Very nice hotel very nice location in employees. Decent Little breakfast to start your day. Nice rooms and very nice hotel. Would love to come back for a vacation.
Frequently Asked Questions About Tru by Hilton Gaylord
What are the check-in and check-out times at Tru by Hilton Gaylord?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is Tru by Hilton Gaylord pet-friendly?
Yes, both cats and dogs are welcome at Tru by Hilton Gaylord.
Does Tru by Hilton Gaylord offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
What amenities does Tru by Hilton Gaylord provide for fitness and recreation?
The hotel offers a free 24-hour fitness center, an indoor pool, and a game room with a pool table.
Is parking available at Tru by Hilton Gaylord?
Yes, self-parking is available for free at the hotel and it includes accessible parking spaces.
Are there dining options within or near Tru by Hilton Gaylord?
While the hotel does not have a restaurant or bar, nearby dining options include Spicy Bobs (pizza), Mi Vallarta Mexican Speedy Food, Biggby Coffee, Starbucks, Firehouse Subs, Domino's Pizza, Pizza Hut, and Jersey Mike's Subs.
What nearby facilities can guests use for dental care?
Guests can visit nearby dental facilities such as Motto Clear Aligners and Aspen Dental in Gaylord for general and specialized dental care.
Are there convenient places to get coffee near Tru by Hilton Gaylord?
Yes, guests can enjoy coffee at nearby cafes including Biggby Coffee and Starbucks, both located close to the hotel.
How can guests at Tru by Hilton Gaylord access public transportation?
The nearby Greyhound bus stop located at Marathon Gas provides public bus service, making it convenient for guests to travel locally or to other cities.
What environmentally friendly practices does Tru by Hilton Gaylord follow?
The hotel participates in several eco-friendly programs including energy conservation, water use audits, food waste reduction, linen and towel reuse, and uses eco-friendly toiletries.