Best Western Gaylord

Reviews

• JS

  J Seabolt

  4 days ago
  1.0
  Very disgusting hotel I paid $1,200 for my wife and daughter to spend 12 days up north they got to the hotel room. Went and did some shopping then went to eat dinner went back to the room and my daughter found a big puddle of blood on the floor by the toilet so nasty 🤢 my wife took pictures of it. Went down and asked the front desk if they could send somebody down to clean it up and they said management is an in so I asked okay can you move me to another room and the lady said I am the only one here tonight I can't move you to another room my daughter is 11 she was throwing up from the site of the blood. I said that's fine I will write a review so the lady called the cops it made me leave the hotel at 1:00 in the morning and tried to deny my refund. Thankfully I got a hold of somebody in booking.com and they resolved some of the money situation I should not have had to pay anything for that disgusting room not to mention the hot tub which is not for not working properly and looks nasty. My wife and daughter had to drive all the way back down state at 1:00 in the morning. Would not recommend this hotel to anybody I do not care what your budget is front desk lady was very rude and disrespectful and the heat barely worked in the room as well
• BR

  Barbara Reynolds

  5 days ago
  1.0
  Usually best western has such a good reputation. I have stated other best westerns and have been very happy. That was not the case at this hotel. First of all, there was no control for the temperature in my refrigerator and all of the food and beverages that I purchased froze solid and much of it had to be thrown away. Also, none of the buttons for the temperature for the room controller worked. I had cold air blowing on me in February. In addition to that, I have been trying for two days to get a receipt for my stay since it was a business trip. The hotel insists that Booking.com has to do it, and Booking.com is insisting that the hotel has it in their contract. I paid with my credit card at the desk at the hotel so I’m not sure why it was impossible to give me an invoice. My last complaint is that the parking lot was solid ice. I never once in three days there saw anyone put salt or anything on the pavement to help walking to and from my car. I come to Gaylord frequently on business and will never ever stay in this hotel again.
• MK

  Michael Kerr

  Feb 15, 2026
  5.0
  As usual, everything was great. It was unfortunate that the hottub was broke though.
• SH

  Sheena Hughes

  Feb 9, 2026
  1.0
  Yes, the place may seem nice ...but the staff...I stayed a night here as my car had broken down...the manager had my car towed, when I went to discuss it she used profanity was yelling and told me I was no longer a guest there that it's not her problem....as a result I'm out my car and I've lost my job....I will be posting this on every social media platform there is...so people are aware of how I was treated by this place by the manager...I'll be seeking legal services for the loss of my car and employment...
• GE

  Greg Eakins

  Jan 25, 2026
  5.0
  This place was the perfect launching point for our weekend at Boyne Mountain. The mountain is about 30 minutes away, but the drive is easy (even in the blowing snow). Breakfast is kind of awesome. They always had some kind of egg (different every day) and some kind of meat (like sausage or bacon). Then fill in with the waffles, coffee, and the rest of the other traditional breakfast items. The pool has a huge hot tub that was clean enough for us. The room was also clean and bug free. No complaints here. The cleaning staff does a great job. As a bonus, our room had a sink outside the bathroom - which was perfect for those times you want to wash your hands while your friend is blowing up the toilet.

Frequently Asked Questions About Best Western Gaylord