Hotel Indigo Detroit Downtown by IHG

Reviews

• TM

  Terell Muhammad

  4 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Exceptional Service During an Unexpected Travel Disruption Despite an extremely inconvenient four-day flight delay, my experience at Hotel Indigo was genuinely outstanding thanks to the professionalism and care shown by the staff. I want to make special mention of Anthony Harvey, the manager, and Tyler at the front desk. From the moment the situation became clear, they were attentive, solution-oriented, and genuinely empathetic. My Platinum status was acknowledged without hesitation, and they went above and beyond to ensure that both I and my guests were comfortable during an already stressful travel disruption. They graciously allowed us to remain in the upgraded rooms we had been assigned, accommodated the extended stay seamlessly, and handled everything with calm efficiency and courtesy. At no point did I feel like an inconvenience — quite the opposite. Their approach reflected true hospitality. While flight delays are outside anyone’s control, how a hotel responds makes all the difference. Anthony and Tyler turned what could have been a very frustrating experience into a reassuring and comfortable one. Because of their service, Hotel Indigo will absolutely remain a preferred choice for me going forward. Highly recommended, and sincere thanks to the team for their professionalism and kindness.
• JB

  Jonathan Brown

  Feb 23, 2026
  5.0
  Stopped in to ask for directions while I was in Detroit for an appointment and unfamiliar with the area. The staff at Indigo Hotel were incredibly kind and helpful, even though I wasn’t a guest. They took the time to point me in the right direction and helped me realize I was only a block away. Thanks to them, I made it to my appointment on time. Truly appreciate the great customer service!
• AS

  Ashley Swanson

  Feb 12, 2026
  4.0
  The server at the bar on 2/12/26 was awful. Acted like it was a hassle that I was there the entire time. There were only two tables sat and I was the only one at the bar. When I said I would like to see a menu she slapped them in front of me. I asked for two different things on menu and then she told me they were both out. She had to go back and check with the kitchen for the third item, then came back and snapped at me that I would get the second item I chose. A friend of mine came and asked for some ranch and snapped at her as well, and told her it would be fifty cents! The entire time I was there it was as if everything was a struggle. At once point I heard her complaining under her breath about how the kitchen “pissing her off.” This was completely unacceptable and very ghetto behavior and has no place in a nice bar, if that’s what you’re trying to be.
• AL

  Alexis Leavitt

  Feb 11, 2026
  5.0
  Me and my mom stayed her 2 nights. We had a very good experience with this hotel. We ate at the trolly room for breakfast and the food was phenomenal!! Everyone is so kind. We didn't do the vallet parking however that is an option. Overall this is great place to stay if your looking to stay in downtown Detroit!
• HD

  Hope Delmonte

  Feb 10, 2026
  2.0
  I'm a wheelchair user and may I just say the accessible room was not great. The door always stuck when trying to open and there were a few moments where I thought I was trapped out or inside my room. Also the shower is NOT accessible. The shower spout is so far and high up from any wheelchair user being able to reach it and you can't mount it to be closer. Plus, the shower ALWAYS flooded the bathroom. Wouldn't recommend this place as a wheelchair user. Please find somewhere else.

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