Holiday Inn Express & Suites Coldwater by IHG

Reviews

• DL

  Deanna Lucas

  Mar 24, 2026
  1.0
  Stayed there this past weekend. Room was great. Basic check in. No thanks for being a member or an employee. Nothing. In the morning my husband went to OUR car and sat in OUR car to smoke. At 5 am-ish the breakfast attendant came out and stalked around OUR car that my husband was sitting in. She then came out two more times stalking around OUR car, harassing my husband for smoking in OUR car. Leaning into the windows. Taking pictures of our car. Front When, back and both sides. My husband confronted the front desk lady she said it was because she wasn't sure he was staying or homeless. He was sitting in a 2026 Chevy. Brand new. How is he homeless? He had a key to a room, which was shown and was told room number and name. She still came out to harassing him more after that confirmation of stay. People in the car beside ours. Smoking, the same thing my husband was doing. Got no stalking or harassing for the breakfast attendant. Why? Why was my husband harassed in OUR car for smoking? Someone needs to explain.
• TL

  Tiffany Lydick

  Feb 27, 2026
  5.0
  The rooms were immaculate and the staff was delightful. We absolutely loved it!
• MV

  Meghan Vest

  Feb 10, 2026
  5.0
  Very clean! Comfortable beds and pillows!! Breakfast was gross tho.
• DD

  Daniel

  Dec 30, 2025
  1.0
  I am formally lodging a complaint regarding the IHG property in Coldwater, Michigan, where I have been a long-term guest for over four months, spending in excess of $6,000 per month. An employee named Stephanie has created a hostile and unacceptable environment through repeated harassment, including unsolicited calls to my room as early as 6 a.m., aggressive and rude behavior, yelling at guests, and denying basic amenities that other staff and management confirmed are permitted. This behavior has been reported by multiple guests, including corporate accounts and Diamond members, yet no corrective action has been taken. The frequency and consistency of these complaints strongly indicate a failure in management. The property manager, Tiffany, has been informed of these issues on several occasions and has failed to respond or resolve them. I specifically requested a call from her and received no response. As a result of this ongoing harassment, I was unable to sleep, which is unacceptable for any hotel, especially one operating under the IHG brand. IHG’s reputation is built on hospitality, professionalism, and guest respect. This property currently reflects none of those values. If this situation is not addressed promptly, I will be forced to move my business elsewhere and ensure this experience is properly documented at the corporate level.
• IR

  Isabel Reed

  Dec 30, 2025
  1.0
  I am an IHG Diamond member and typically book around 30 nights per month for myself and my employees. I have stayed at this hotel for months, and until recently everything had been great. Unfortunately, we will no longer return. The same front desk employee, Stephanie, has bothered us on more than four separate occasions during late check-ins. Each interaction was unprofessional, hostile, and frankly made her come across as a miserable troll to deal with after a long day of travel. Management is already aware of the issue. The General Manager has been informed, and other staff members have openly acknowledged ongoing problems with this employee, including repeated complaints and lost corporate business. I was told she has already driven away other corporate accounts despite only working a few days a week. It’s disappointing that a hotel which otherwise performs well continues to support behavior that costs them loyal, high-volume guests. As a result, I’ve moved my business elsewhere.

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